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February 2024 by David E. Sullivan
Clean, well stocked store.
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January 2024 by Cliff B
Great selection and always variety in clearance.
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January 2024 by Rhonda Valentine
Found my shoes for my New Year's dance?
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December 2023 by Jamie Yamashiro
So disappointed by my experiences at this DSW location. I’ve been a loyal customer of DSW for years and recently had an issue with a defective shoe from a recent order. I took the shoes in and both the woman who first helped me and the manager Janice were extremely rude and acted put out. The manager didn’t stick around to provide help, so the associate messed up the return (ended up charging me instead), when I realized and went back in the store the manager tried to fight me on it. Finally, she realized I was charged again for it but didn’t apologize or was kind about it at all.
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December 2023 by Barb Ramey
Decent amount of footwear with lots of variety. Needed more women size hiking boots, had almost all men only.
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November 2023 by Catherine Wysocki
Store manager is rude, not helpful and uninviting. Got scolded at the register because my coupon was taking too long to load on my phone. Claims the line was too long, in my opinion he could’ve jumped on a register and started helping instead of scolding customers trying to checkout. Also barely acknowledged me when I asked where to find a product. Kinda lame.
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November 2023 by J K
One star for not offerenig any bags. Not even paper. I bought several items and had to carry all that loose in my hands. Going woke is not smart or customer friendly.
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October 2023 by Lynn B
I spent a huge amount of time here and found plenty in my size to try on. So much better than online shopping when you can actually walk in the shoes to see how they feel.As others have mentioned, there is only one cashier and the line moves very slowly. It is unfortunate that the manager can't open more registers as needed to relieve the wait.
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October 2023 by Jason Thomas
Unfortunately I have to agree with the other negative reviews on this particular location. We generally have a great experience with DSW as a whole, both online and in store, however this location is very shady. They were trying to give us only partial refunds on our products and the man who I assume was the manager gave me the biggest load of baloney I've heard in a while, they tried to blame IT and the computer system for not being able to give us a full refund. Since I have worked over 20 years in IT I nearly broke out laughing at him. He was just being difficult on purpose. Fortunately another DSW location helped us out.
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October 2023 by Sandra Thomas
I purchased 2 shoes and got the Free Weekender bag, but when I came to return 1 of the shoes, the less expensive one, the manager gave us a hard time charging me more for the item I was keeping and demanding I return the Free Weekender Bag if I wanted my full refund back.This manager in Buford went against DSW instructions "not to return the Free Bag" as they explained to me in another DSW store where they were super helpful and refunded my money.DO NOT recommend this store! Watch out.
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September 2023 by Ruben Brasoveanu
Bought a $60 pair of shoes and started to come apart in 3 weeks. Manager said they don't replace them not even through warranty. They sell bad puma product
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September 2023 by sergio martinez
This person does not qualify for being a manager her customer service sucks will not exchange a product for a smaller sizeI will take my business somewhere else were Customer Service is handled better
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May 2023 by Gen Wearthy
I hate placing pick up orders at this location.....the wait time is always more than 6 hours. Usually I end up walking into the store and picking it off the shelf myself and then letting the order drop off my account. No kind of rush to get those orders filled at all.
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May 2023 by Lucrecia Galazzo
Love the availability and sizes we'll stockedMy favorite shoe store
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April 2023 by Gena J.
Good selection of shoes, but absolutely horrible customer service! The team members there don't want to help in anyway! The checkout line(s) are extremely long with just one cashier! I guess it's no wonder that she had a just horrible attitude! I won't be back to that location, if I decide to continue to be a DSW customer, I will just purchase online. Avoid this location at all cost!!!!!
