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July 2024 by Lauren Sharp
Majority of the staff are consistently rude and it seems as if they don’t want to be there… also the store is an absolute mess! If I happen to ask for help or assistance with an item I’m met with an attitude by the employees. They seem to have little to no customer service skills and it’s sad :(
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April 2024 by EN
Tried to return an item i bought not too long ago. Specifically asked the cashier about return policy upon purchase and was confirmed that return was possible. Came to return the item today and the guy told me he wouldn’t refund me even after i explained what i was told. Horrible location.
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November 2023 by peyton Cape
Employee was rudely screaming at people to get out of the store 40 min before closing time
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November 2023 by lindsay sisk
the employee was rude and demanded us to leave the dressin room, while we were still in there she was slamming everything and almost causing a injury for us. makes me never wanna go here again.
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September 2023 by Gwen Gailey
Worst customer service ever rude associates who don’t speak to you worried about putting out inventory instead of customers. So online lets you order things and they don’t even have it on the floor so they won’t go look for it so don’t bother ordering online cause they lazy
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July 2023 by Prashant Khatri
Rude and Crazy Crew
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July 2023 by Bryanna A.
I worked here and i wouldn't recommend it if you decided to work here. it's a very hostile environment. refused to let me quit. would yell at me and my previous coworker in front of customers or other coworkers. talk down on us. and would fire us if expressed our concerns.
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July 2023 by Ely Reyes
Fitting rooms closed. Poor customer service.
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July 2023 by Dylan Realie
Decent customer service. No one likes their job at the mall, and you shouldn’t expect them to. I actually appreciated the fact that they left me alone to do my shopping.. Now. The racks.. Way overcrowded. The amount of stuff I knocked onto the floor just by barely touching a dress or shirt.. It made it so stressful looking at things. It’s hard to find anything in the store. Don’t go in there looking for something you saw on their website. You won’t find it.
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July 2023 by joe effe
The Forever 21 store manager in this area is a trained and licensed robber. I used to return goods in a similar situation: the manager in the store bullied those Asian customers who were not fluent in English. The customer deliberately hid the original publication when returning the goods, and then when the customer asked to return the goods, he did not return the original publication or only returned half of the original price, and the other half swallowed it alone. Therefore, tell everyone not to pay in cash when shopping in this store in the future, but with your own bank credit card, so that they can‘t cheat you.
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July 2023 by bbygrlbry
I worked here and i wouldn't recommend it if you decided to work here. it's a very hostile environment. refused to let me quit. would yell at me and my previous coworker in front of customers or other coworkers. talk down on us. and would fire us if expressed our concerns.
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December 2022 by h h
one girl at the register. didnt say hi, checked out my things. i even say thank you and she ignores me. didnt say one word and had a baaad attitude. strangest encounter. how did she even get hired. u gotta be whole new low trashy person to treat a stranger like that. customer service has gotten so so bad lately. and that shouldnt be normal.
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December 2022 by Caren Turner
I needed a crossbody purse to carry with me on a trip. I called Forevever 21 MOG which is nearby to see if they had any left, before I drove to Atlantic Station. Rocelle looked up the exact item I needed and told me they had one left in the MOG store. She was very helpful. When I went in to get the purse, she was busy organizing the floor, however she said hello. Priscilla checked me out. She was very nice as well. Rocelle was especially helpful and went above and beyond to help me during the Christmas season. I know what retail is like during the busy Christmas season. You get calls about inventory while trying to check people out, keep the store looking nice, help people who are actually in the store find merchandise. Great job Forever 21 at MOG!
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November 2022 by Gabby J
If I could give this store zero stars I would. I used to LOVE coming here. I would literally drive 30 minutes just to come to this location but, know it has definitely gotten bad with these new hires. I’m not sure if they are new or not but it was my first time seeing them today. They were so rude and did not want to do their job. I walked up to the counter asking for help to find a piece I wanted and the three girls that was just there talking instead of working, looked at me with such disgust. She made it seem as if I was bothering her by simply asking if there was a large in what I needed. She told me that I might as well just go to plus size since what I wanted couldn’t be found downstairs. I tried to ask another question but before I could she turned away as if to tell me to leave her alone. The other workers were no where to be seen. I can’t believe this store is seriously being run like this. The cashier was also extremely rude. She had time to talk with her coworkers while ignoring the people in the line but, did not have time to talk to the customer standing in front of her. She couldn’t even be bothered to say hi.
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November 2022 by Kiana Bui
Rude and lazy crew. I was in the store for less than 5 minutes browsing through items and neatly putting stuff I picked up back while the store was A MESS, then an employee came up to me and told me to make sure I fold the clothes back nicely as if I made the mess that was already there. tall male (or female?) was completely condescending while telling a customer to DO THEIR JOB, not only that but the employee went right back to hanging with the other workers at the front desk instead of working!!
