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February 2024 by Jayson Diocares
No wonder why some other customers are upset because of overcharging and bad service. I ordered 3 of the same orders and the 3rd one overcharged me with $1 + almost 4 dollar tip. I gave them a $1 (cash) tip (so almost $5 tip in total) as I chose the custom to tip but didn't give me an option after I pressed. The asian kid helped the register to enter this but it seems like something was going on as they didn't print me the receipt if I didn't ask. I just noticed my receipt when I got home and viola! The owner or Haagen Daz company should do something about this. I have business as well but I don't do this!
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December 2023 by Mitali P.
The lady making my sundae was very rude. They charge extra if you want another spoon WHICH IS CRAZY. I had a really bad experience for it being my first time trying haagen dazs.
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December 2023 by Yashwanth 21
Worst and Rudest customer service you will ever find !!I suggeest them to Learn English or try to understand what customer is saying !
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December 2023 by Yash
Manager is Extremely Rude and Disrespectful to the my 8 year old !!Looking to get corporate number to raise a complaint on this incident !
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December 2023 by Nikhila Nick
???Customers are treated as per your Race ! I was there on 11Nov2023 around 5.30 -6pm, The person gave me ice cream behaving very rude with him and this is not the first time , when asked I wanted to speak with manager , She told she was the manager !!
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July 2023 by Gabbyyg Gabbyyg
such a rude lady working there
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June 2023 by Aman Tahir
EXTREMELY RUDE STAFF!!! I got a Cookie Dough and Chocolate milkshake and I told the lady to make it thick a sweet. The lady made it watery and its sweetness was just okay not what I expected. I tried to ask her to remake it and she gave me attitude at the beginning and later the current staff is really rude. I asked to give me their managers name. The young lady said “We all are managers” even though she was teaching the other employee how to make stuff.. Anyways the current 3 Chinese staff they are not what they look like. extremely disappointed. ^ Not being racist just letting you people know, Rude staff.
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June 2023 by mehak aziz
I came here to order an pinapple milkshake it was amazing. I went an asked for an extra straw for my little kid to enjoy and the manager is rudly desrespectful, she said no and removed the straw can away. My kid was crying and the lady did not compromise and she was rude. Then I went again with my family to try and order and see if the customer service has changed. But no the current staff they are exteremely rude I order 3 drinks and asked to make seperate orders for them. The manager (old lady) was once again Rude and didnt made it as i told them to make. i told her to make it thick and she did the opposite and made it watery and then I asked for my refund. Again this Current Staff is Rude and they kept laughing when I told them to give me my refund.They are Rude and Service is DOWN.
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May 2023 by Sallie Red
Don’t throw the brownie at me bruh
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January 2023 by Karan
The owner was extremely rude and had a really bad attitude towards my 2 year old. Shameful!
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January 2023 by Juyeon Park-Lee
The owner is very rude and has no patience. I ordered smoothie and mini size scoop for my grandson and it was almost $5 ( for mini scoop). And asked her how much was regular scoop and she asked me, 'do you want to order the smoothie or not'. THAT WAS NOT MY QUESTION. Pease understand English if your running a business in USA
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January 2023 by Ena
On December 26 , 2022 around 12:40 pm i ordered a peppermint bark milkshake, that shake has not seen a shake ,it was awful, milk only !!! There was even hair on the outside of the cup!When I asked the lady about it She replied “it’s a milk shake not a blizzard” not the friendliest older lady!!
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December 2022 by Kimberly Mendez
Absolutely wonderful service! I think there is a different staff now because the other reviews can’t possibly be about the wonderful people who served me today. Service was super fast as well! The price is definitely well worth it for the ice cream.
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December 2022 by Xee V.
It was a busy day at the mall and the service was mediocre. We waited a bit over 5 mins for our drinks and more after they forgot to ring up a drink for one of my son.
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October 2022 by Amelia A.
If I could give zero star, I would. Mary, the Asian lady, was rude!!!! That's the person other reviewers were talking about. She absolutely hates coupon or any discount from the app offered. One time I believe she told me she's the owner! Wow very rude and unprofessional. If she's the owner, then she absolutely will need lots of attitude and demeanor classes so she wouldn't loose customers. She needs to talk better