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May 2023 by Abbe Z.
This review is strictly for the manager on duty when we were purchasing our items. Jeff! Your outstanding, you handle your business, and most importantly you help your customers. Your hard work is noticed and I appreciate you helping our family out with purchasing. We had bought a toolbox on 5/28 and came home to unboxing it and there was a dent on the sides along the frame (yes things like this do happen) but Jeff immediately handled the situation even during closing! I appreciate the hard work. You have earned our business.
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November 2022 by Jeffrey L.
Do Not Do Business With This Store. I finally cancelled my flooring installation service today after trying to get it organized since July 2022. It took them months to get someone out to measure my house. Then, when they finally ordered the flooring, half the material they shipped was the wrong flooring and the installers said they couldn't do the work. The Home Depot supervisor then told me that the reason they didn't install the flooring was because I still owed $100 on shipping (which it turned out I did not as I had already paid the full $7,000 for the job). But it took the store another two weeks to correct the order. Then when the installers came in they claimed that the carpeting was too dirty to remove and I would have to pay extra to get it removed. I ordered them off my property and cancelled the order and arranged for Home Deport to remove their materials and reimburse me the $7,000 I had already paid them for work that never got done.
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September 2022 by Carrie S.
Stephanie was extremely knowledgeable and attentive. She helped us pick out the best refrigerator for our family, after my million questions. She was impressive.
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June 2022 by Pierre A.
Great Customer Service Employee Chris Jones Was Super Helpful always helps people He Stays Busy Nice and Polite Young Man.
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December 2021 by Robert W.
Had water heater installed. I was warned by an independent plumber that the installers would hike up the price of installation, he was right. The installers,Bynum Plumbing, charged an additional $375 on top of the $700 installation fee. He said the gas line was installed wrong (not up to code). He had to uninstall the gas line to install the heater anyway but he still charged me for the labor. I would not of had a problem paying for the materials. On top of that he installed new shutoff valve on the line coming out of the wall but never turned off the gas to do it. I will never use home depot for a large purchase again.
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January 2021 by Brian H.
I like home depot. In many ways they inspired me to learn how to do things myself. Help others help themselves. What a brilliant concept.I hope this location does well. They are handling the covid situation as best they can and they have a great selection.May they be successful and always in the black.Their prices are competitive but I have noticed their selection while good is not as good as northern tools.Anyway I give them 4 yelp stars for now and wish them a very positive day.#homedepot #letsdothis #powerofdoing #gotime
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October 2020 by Melodie D.
I live over by the home Depot in Dacula. They seem to always have what I'm looking for and the staff is very willing to assist. On occasion I have to look for one but that's normal in any business. Have nothing but nice things to say, even their bathrooms are clean!
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September 2020 by Heather Gwaltney
I came there Sunday to try to by a Halloween skeleton and your employees and manager all told me they are not allowed to sell it to me no matter how hard I tried... even though all the other stores have sold theirs.. I call back to ask again today and you tell me you you sold it... That is so messed up. I guess somebody paid you a little bit more or you sold it to a friend that is not right.
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August 2020 by Carlos S. Bonilla
Jesse was great help, thanks man.
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June 2020 by Emma B.
i have called here about 3 times in the past 20 minutes and NO ONE has answered the phone just ringing each time this is ridiculous i have a question about something in store and i have to wait 20 minutes??? it's 12 on a Tuesday I doubt it's so busy no one could answer this is so d***
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June 2020 by TJ S.
When we were in the other day we had some great help from Masaih (I hope I'm spelling it right, he told me the name twice). He was so kind and helpful. He made it a fun experience for my son and helped us with the items we needed when another employee just told us the store had none. We also were helped with the pool supplies. The store has been in stock with items we've needed on each visit we've had and we've had very helpful interactions each time we've gone as well. Close to home and always polite. Absolutely do recommend this location.
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May 2020 by Jeremy W.
I used to go to this store whenever I needed hardware/tools, Christmas decorations, etc., but I'll drive to another location going forward or go to Lowe's. Will try to keep this as brief as possible, but likely won't succeed. Ordered a Char-Broil brand Double Play 3-Burner Gas and Charcoal Grill in-store and paid to have it assembled and delivered to my residence (as we don't have a vehicle large enough to transport it and that's precisely what we told customer service). To my surprise, we received a grill in a box, unassembled. Upon closer examination, it was also the wrong grill (a Dynex gas-only grill).Called the store to notify them and we're then told that HD "doesn't deliver assembled grills," which didn't make sense at all, since that's what we expressly paid for. After a lot of back and forth, we begrudgingly bring the boxed grill back and HD agrees to refund the delivery charge. A floor manager tries to do the "right thing" (and I appreciated that) and tells us that assemblers are there that day and that they'll assemble the "correct" grill that we actually purchased and put us on a schedule for delivery. Unfortunately, the customer service rep (very kind, BTW) tells the lady who's trying to do the right thing that the absent store manager "above her" said that I would have to come pick up the assembled grill myself. Again, we don't have a car big enough to transport this grill, so the store manager, in essence, either (a) didn't care or (b) didn't take the time to learn about the situation before rendering her edict. I was told that if I had any issues with her decision, that I could come to the store the next day to speak with her. I called the store and was told that she'd be there by a particular time. I showed up to discuss, but was then told that she had left.I'll abridge the rest. I agreed to go to the trouble of renting a small U-Haul from HD to pick up the assembled grill that they were supposed to deliver assembled. I appreciated the store agreeing to waive the rental truck fee, but we're still talking about numerous trips to this store to deal with this. BTW, a lot of this sloppy communication: it's not that HD does not deliver assembled grills; it's that they do not guarantee a delivery time for assembled grills in light of the backlog due to COVID-19. I'm not unreasonable and I would've understood THAT if someone had told me that when we paid to have the ASSEMBLED grill delivered and given us the option: (a) want it fast, come pick it up or (b) wait a week or so, we'll deliver it. I'm told during my 5/4/20 visit to the store that the grill will be assembled that day. On 5/10/20, after not hearing anything from the store, I call the store to inquire on status, and I'm told the grill is ready. How would I have known? The extremely sweet customer service rep then tells me, "I tried calling you several times (on 5/4/20), but you didn't pick up." She's indeed sweet as pie, but why not leave a voicemail? She was sweet, but I know I had no poker face at this stage and I felt myself give her the Scooby-Doo "Huh/Argh?" face.I go to pick up the grill to cook Mother's Day dinner and when I see the grill, it had sticky gook all over it (that didn't look like it could be removed) and scratches on the leg. I then realized that I just couldn't take it anymore, so I just asked for a refund and raced to Lowe's to purchase a smaller, already-assembled grill that would fit in my car, so that I could rush home and cook Mother's Day dinner. In sum, the rather thoughtless, flippant decision not to deliver the assembled grill as we requested - and paid for - and the surrounding sloppy communication sent me the clear message that I'm not a valued customer, and that's okay
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December 2019 by Myanmar J.
A loyal and faithful customer over fifteen years I have personally experienced extreme racism at this location. The first incident a white female clerk intentionally snatched a bank card from my hand when I was going through my billfold to find the right card. I never received an apology from the store manager instead her behavior toward made me feel as if I was responsible for the clerk's egregious behavior. Thinking this was a one time out of the ordinary event I continued doing business at this store spending thousands of dollars to maintain my homes. If you don't believe lightning strikes twice, well I certainly do, this was the second strike.I was being waited on by a young man going through the self-serve with a two dollar piece of trim when all of a sudden out of nowhere a young white employee comes over to the check-out area, removes the lumber and asks me the length. I responded telling her, "It's about two feet" She snaps back and says, "It's 30 inches." I was bewildered at the young woman's aggressive behavior.I said ok that's fine. Before I knew it the manager came over to the area and began to berate me as if I were a child. She stated, "If I ever hear you talk to one of my employees like that again you will not be welcome in this store." I have not returned since that day. I informed Home Depot Corporate. They were very apologetic but nothing further as if my complaint had fell on deaf ears. The following is a definition of a minority and you will see the close pattern how Home Depot views minorities; A group defined by five (5) characteristics; unequal treatment, distinguishing physical or cultural traits, involuntary membership, awareness of subordination, and in group marriage." - Schaeffer, R.You can Google "Home Depot" "Racism" and you will discover how often this occurs.
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October 2019 by Sugarhill G.
Service was so bad in the paint department, I cancelled my order and went elsewhere.
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October 2019 by Gidget C.
I had some problems with my truck rental from Home Depot. I realized when I got home and checked my email receipt that I was overcharged. Sent message to them about it but no response.Second problem was the right turn signal was not working properly. This made me nervous every time I had to turn right. I told the employee about it when I returned the truck and he said he knew about it and it was scheduled for repair the next day. Why did he rent me a truck with an issue that he knew about and didn't tell me about it at the time of rental? The employee who rented to me also was a bit condescending while I was going through the rental process. Maybe he was having a bad day, I hope he is not always like that.