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July 2025 by J M Davis
My teenagers and I only let Cole touch our hair! He is fantastic!! The prices are very reasonable, also!
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February 2025 by Tina Pass
I took my son to the JC Penney salon as a walk-in, and I couldn't be happier with our experience! Cole did an AMAZING job on his haircut. He was friendly and attentive, really taking the time to ensure everything was just right. We all loved the final look! The entire staff was welcoming and helpful. We will definitely be returning, and I enthusiastically recommend this salon!
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October 2024 by step terry
My experience has been good for about a year, however no one calls to remind you of your appointments anymore. I have been with JC Pennys Salon for over twenty years and I really appreciated the reminder.
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July 2024 by Ghazala Naseer
I had facial with Evelyn.
She gave me Murad facial and very good massage as well.
She explained about each item she used on my face.
I was very satisfied with the service.
I would recommend JCPenney Salon to all my friends and family.
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July 2024 by pamela lafoe
Requested style: I needed a hair cut bad. I was a walk-in and a stylist named Cole did a fantastic job. He listened to me and cut just the way I wanted it. I will definitely make a point of requesting Cole next time.
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April 2024 by Reja Khan
Very poorly trained staff
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February 2024 by Myeah Gibson
I was not happy about nor impressed with the haircut that I received, it was cut too short, and uneven, even though I communicated with the stylist that I wanted a cut, but to retain as much hair and volume as possible. She did not listen, which is frustrating. I was definitely over charged for what was actually done. My stylist said that she was a master stylist and could therefore dicate or decide her own prices, even though the prices for services are listed. I was also misquoted the price of services. She barely styled my hair then had the audacity to charge me a premium for it. I'm definitely disappointed and let down and not happy with the way my hair was done, especially after I explained to the stylist that I've had horrible experiences with previous stylist who did not listen to me the client and took liberties and overcharged for the service. I would not recommend this salon to anyone.
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December 2023 by Tanya Persaud
KIM!!!!!!! She's been my main hairdresser for 10yrs. love her! ❤️ She's irreplaceable
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November 2023 by Tam Irving
Great stylist and environment.
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October 2023 by nxnu2005 One
Janet is very condescending and unprofessional.I am appalled at the lack of respectful communication with her. The tone and attitude she expressed towards me was absolutely unacceptable.If you don’t think my hair should be done, then just don’t do it.But don’t berate me constantly about how horrible my hair is.
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August 2023 by Faiza Kabir
Like the layers they gave me but they cut my bangs WAY too short. I showed them a picture with the bangs below the girl’s eyebrow and she cut mine half an inch above my eyebrow. I don’t recommend this place.
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August 2023 by Faiza
Like the layers they gave me but they cut my bangs WAY too short. I showed them a picture with the bangs below the girl’s eyebrow and she cut mine half an inch above my eyebrow. I don’t recommend this place.
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June 2023 by Marie ST. Louis
Worst experience ever! The hairstylist was not finished with my hair at 9:30p and I was there since 5:30pm. I was told to leave the salon with my hair still wet and color looking crazy due to mall closing by her manager. I had to pay bill and leave the parking lot from a different entrance with my hair dripping wet at night. I had to go home dry my hair and then return to the salon the next so that that stylist could finish my hair. No manager apologized for the horrible service. The stylist was nice and completed my hair. Unfortunately, it wasn’t the color that I wanted. I wouldn’t return to that store for any hair services.
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March 2023 by Asja White
THIS SALON SHOULD BE SHUT DOWN!My mother and I made appointments today to get our hair done. She has short hair … she just wanted to get a trim and flat iron done only on her natural ethic hair. I wanted to get a deep conditioner treatment, rode curling on natural curly hair and trim. The day of our appointment a stylist by the named “Nancy Willis “ called me to confirm our appointments. I confirmed them then later on she explains to me that she doesn’t do it. She only does sew in, perms , and weave. They don’t have anyone right now who can do it for me today. So I said okay what about a trim because surely any stylist should know how to do a trim you would think but NOPE. She explains to me that she only trims long hair. So I said “I’ll just cancel my hair appointment and try again but in reality I don’t ever want to”My mother goes to her appointment since her isn’t canceled still at 4:00. I receive a text from her saying “they canceled my appointment. Did you tell them to cancel my appointment “ right away I call her and told her “no because someone by someone I mean Nancy Willis called me to tell me what is going on with my appointment and I canceled mine only. “ Then Nancy Willis had the nerve to tell my mother that “ I was supposed to relate a message to my mother that her appointment was canceled.” First off why would I relate a message to my mother about my appointment being canceled when it has nothing to do with her appointment at all. Why would I cancel my mother appointment? Second of all If she could call me to confirm and discuss my appointment why wouldn’t she be able to do that for my mother right? That’s very UNPROFESSIONAL. Next thing you know my mother waiting at the counter. She calls me 30 min later to tell me that they have no one who could do her hair! They even tried to assign someone who I 100% RESPECT for be honest to my mother about saying “I don’t know how to flat iron your type of hair unfortunately. “As staff Manager, supervisor or whatever you should know your staff qualifications. Today the staff who were working today should feel horrible for their type of service they give! If you can’t even show a decency of ANY TYPE OF CUSTOMER SERVICE or CLIENTELE then I for one would not trust you with my hair or anything . I recommend you all go back to hair school and learn everything or don’t offer services that you have a hard time finding stylist to do.If the manager sees my review please contact me or respond back if you would like to talk
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December 2022 by Brittany Walker
The place was a hot mess. Three people sitting around one register with a line of people waiting to check out.... really? So after waiting 10 mins to find out if they have any availability, I asked to get a trim (1-2") cut off my hair and I was quoted $35.When I said "oh! No thank you. I will just go to Great Clips for that price" - one of the DELIGHTFUL women behind the counter snickered.No chance in Hell I will ever come back here for service of any kind.
