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September 2023 by Bob McDevitt
I’ve been in the car business over 30 years and this was one easy straight up no pressure transaction. Everyone very professional, reasonable dealer fee, and upfront with everything. Bought a great current model used car for an amazing price. Highly recommend this dealer….Bob McDevitt
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September 2023 by Todd Roush
Staff was friendly and accommodating. Went to get car thoroughly inspected since it is over the 100K mark. Some expected issues uncovered but funniest was oil change. Car showed oil life at 50% and they were stating I needed an oil change. Really! Plus the always costly air filter they try to sell you on. The price of labor, ridiculous. I feel the dealership has a little too much ego and takes advantage of the consumer when able.
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September 2023 by Kim Whiting
Recently purchased my Beautiful New Yukon Denali from Harrison Henry. He was VERY Professional and Knowledgeable about the brand and represents GMC and Jim Ellis very well. We highly recommend Harrison and the management staff at this dealership.
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September 2023 by angel dominguez
Great customer experience and excellent staff. The sales person Craig Ebel is very professional and understands well customers needs. He was very helpful in finding the vehicle that I wanted. Other members of the staff were also very helpful like Shelton and Andrew (Finance).I will definitely continue to do business with this dealership.
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September 2023 by Debbie Dilley
My experience was excellent. There was a special part I needed for my vehicle, which was on back order. Special parts and on back order can take up to a week or months to come in. I reside in Florida, so I would have had to come back when the vehicle is ready. Special shout out to the Service Manger Mr. Nick Rose and Service Consultant Mr. Charles Prayor for making this happen. This was a quick turn-around. Awesome crew...Plus my rental will be covered as well. Thank you! DEBBIE DILLEY
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September 2023 by Deusa Robinson
I arrived at the dealership and had a great reception by the salesman Luis, extremely professional, polite and kind. The store's employees, from the lady at the cafe to the manager (SAM) are very kind and committed to providing good service... except for a financial employee who introduced himself as a financial manager. But it was worth the visit, I bought a great car. The conclusion of the sale was effected in one hour. I recommend the store close Mall of Georgia and especially the seller Luis (note ?)
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September 2023 by Gawain Bland
Took my truck in for routine maintenance. I was giving a list of things that needed to be repaired. I gave the service rep my extended warranty info. I was told he would call me back. After waiting 3 days I decided to call back. I left a message with the receptionist. I was never called back. This was my first time going to this location & my last.
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August 2023 by Lilian Naranjo
In most cases the car buying process is one of much anticipation, you really don’t know what to expect. Not with Luis Larios at Jim Ellis! My family had grown and needed a more spacious vehicle, so with little ones it can be a challenge to get through the whole deal. He was so patient, personable, knowledgeable and thorough with his explanations and consistently putting me at ease. Luis was so kind to my family, making them feel comfortable. He really took all the stress out of getting into my new car, which happens to be my best car yet. All thanks to Luis, a very kind soul that made our needs a priority. Highly recommend and will continue to use him for my future purchases. Thank you!
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July 2023 by Lilian Ceron
In most cases the car buying process is one of much anticipation, you really don’t know what to expect. Not with Luis Larios at Jim Ellis! My family had grown and needed a more spacious vehicle, so with little ones it can be a challenge to get through the whole deal. He was so patient, personable, knowledgeable and thorough with his explanations and consistently putting me at ease. Luis was so kind to my family, making them feel comfortable. He really took all the stress out of getting into my new car, which happens to be my best car yet. All thanks to Luis, a very kind soul that made our needs a priority. Highly recommend and will continue to use him for my future purchases. Thank you!
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July 2023 by Dereck parks
I was in for my first service. A gentleman took care of me, took my information, and got me verified in the system. Oil changed, multi inspection, and he made sure the vehicle had been reset and I was out the door in a timely manner. He was very professional, courteous, and polite. These days, I really appreciate that. Good experience.
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July 2023 by Jenny
Front intake was great! Nice waiting room! Had a recall fixed! Then they suggest work and my car literally breaks down the next day! It had to be towed and then I had to do all the work they suggested! Not happy about any of that!!!!
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July 2023 by Gloria Britt
Melissa Toole was my service advisor and she went out of her way to help me. Excellent customer service. Thank you Melissa. I expected the best and got it today!
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July 2023 by Derek B.
I was looking to purchase a 2023 GMC AT4 from Jim Ellis initially but after looking at the 2024s more thoroughly I opted for one of them. While still in Florida I was able to easily 'seal the deal' on the exact AT4 I wanted. I want to thank Nathan Watson for being my salesman and should he be there when I come back he will be the one I'd speak to. Nathan stands above many other sales associates being not only personable and responsive but also responsive! His responsiveness is what led me to ATL over another dealership a few states away. Nathan took the time to correspond with me to ensure the deal was good by the time of my arrival a few days later. Needless to say Jim Ellis is the best dealership I've purchased a vehicle from in all my years. They made it fast, easy, and no hassle - exactly the way it should be.
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July 2023 by Isis Allen
Melissa was a great customer service representative. She made a great difference in this this visit. Very courteous, knowledgeable, and professional. I did not like coming to this dealer before & she made this visit so smooth. Also this time service was rendered in a timely manner.
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June 2023 by Nancy Pham
Melissa Toole was excellent! I took my Yukon Denali in for an oil change and she was friendly and professional yet honest about the undesirable wait times. I like how transparent she was and so informative about the layout of the dealership and its amenities while I wait with my toddler. She was patient and took the time to make sure we were comfortable. Great customer service! I’ll be asking for her every time, thanks Melissa!
