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February 2024 by A C
Had an emergency with our senior dog who had some complications with surgery performed by her regular vet whom I must mention is amazing and at no fault, situations such as this sometimes will happen. Our girl was bleeding large amounts at the sight of surgery last night and of course we went into panic mode. When we arrived at this facility 10 pm or so, a tech came out to greet us, was very kind and compassionate. She took our girl to the back and asked us to wait. It wasn’t very long when we were called in to see Dr. Neff. She too was very caring and patient answering all questions, explained in detail what was going on and assured us everything was good, sutures in place well intact. Explained how our girl may have moved a certain way to cause the problem but not in any danger. She replaced compression bandage placed earlier by our vet and advised to do fol up with our vet which we already had appt scheduled from earlier visit. Thank you for giving our girl the best of care and insuring we were comfortable with care received before discharge!
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February 2024 by Brandon Gates
I will preface this by saying I have really struggled if I wanted to share this or not, however, I feel it’s important to share our experience.Our dog was recommended here as it was suspected she was having internal bleeding. We took her to her appointment around 9:30 AM on a Wednesday morning. After several hours of tests/waiting during the day, we were told around 4:00 PM that she was ready for pickup, however, when we arrived, we were told that she actually needed surgery which required an overnight stay. At this point, I asked the office if my wife and I could take our dog home to think about it at least overnight, to which we were told, “This is not a waiting decision, this is a today decision.” As you can imagine, a very heavy diagnosis/surgery recommendation, along with the high cost of surgery (Roughly $6,000), was not a decision my wife and I wanted to take lightly. Ultimately though, at the recommendation of the doctors, we made the decision the same day to proceed with the surgery even though we felt like we were being rushed into it and weren’t allowed a second opinion.Surgery occurred that Wednesday evening, and our dog sadly ended up passing the following Thursday morning. So, within less than 24 hours, we had our first and only ever visit here, paid $6k, and our dog was no longer with us. Probably one of the worst and traumatic outcomes which could occur within a 24-hour time span. I realize these things happen, and our dog was 11 so the outcome of her disease was likely to be the same at some point, however, most of my frustration with the situation comes after her passing.After our dog’s passing, we received no further communication from the office until her remains were ready to be picked up. At no point did anyone tell us they were sorry for what happened, call to apologize/simply talk about what happened, or did anyone check in on us to see how we were doing. We never received a card, email, or even a text. At no point, did anyone show any compassion for the loss of our dog. We were honestly just a check to them, and after they were paid, they simply moved on. They did not care about us/our dog, and they continued with their lives as if nothing happened that day. I cannot stress enough how little empathy, ownership of the situation, or remorse was shown during our entire experience, and I don’t think I would feel the need to write this if we had experienced even the slightest amount.I realize nothing is owed to me, including empathy or compassion, but nothing is also owed to a business either who lacks compassion for their customers or the loss of life. I’m sure others have had better experiences than my wife and I have, but honestly, I can’t recommend anyone seek care here. During our entire experience, we felt like were simply a number to them and I don’t feel anyone here seriously cared about the outcome or repercussions of that day. I’m not even upset about paying the bill; I am upset about having paid people who are indifferent about their customers and the loss of life. Additionally, if the staff did care, they would have showed it in the days that followed but at no point have they.Ultimately, the staff of North Georgia Veterinary Specialists will never see us again and probably won’t remember us/our dog, however, every time we drive by here, we will remember how we, and our dog, were treated that day for the rest of our lives.I would do just about anything to take back those 24 hours, however, sadly I can't. I can only hope others don’t have to experience what my wife and I did though and are able to take their pets somewhere they're actually cared for.
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February 2024 by Valerie Abbott
I took my dog in for bloody diarrhea. They put me in a room and we sat for 90 minutes without being seen. Nor did anyone pop their head in to at least say “say we haven’t forgotten you but we are busy”. And I could hear them fussing at a dog in the back about their owner being afraid of it. Needless to say I walked out after finding an ER vet closer to home.
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February 2024 by Samantha Smith
The staff were perfectly nice and they saw my cat quickly, but I got told "He'll get better on his own" with a completely wrong diagnosis and was discouraged for getting further testing. This nearly got my cat killed and he's still not completely safe at the moment. I wish I didn't waste time and money and have to go through what I have. The next vet I went to was able to diagnose him through the phone and I've been told to go to places that specialize in cats going forward, though this was my only option so late.
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February 2024 by Amber Ortiz
I would like to thank the kind doctors who work day and night to care for my pets. Thank you very much.Thank you to Dr. Neff, Dr. Surdyk, & Dr. Curcio
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February 2024 by Johnny
Very friendly and helpful staff, and the doctors that did my dog’s surgery were top notch.
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February 2024 by Chris Stein
Our 2 year old German Shepherd was very lethargic with vomiting. He couldn't even hold down water. This was 6 weeks post op bowel obstruction surgery at a different emergency vet. So, needless to say we were terrified that it was happening again (even though we swore we never saw him eat anything other than food). We rushed him to North Georgia Veterinary Specialists and they got us in right away. The staff was so kind and treated us so well knowing we were in such a fragile state. They kept him overnight to monitor him and did a barium swallow study. We got a call early the next morning and turns out he needed emergency surgery because things were not looking good. Our dog had a mesenteric torsion possibly caused from the first surgery that resulted in him losing 2 feet of his bowel but thankfully not his life. Dr. Oshin saved our little boy's life that day and we are forever grateful for this practice. We don't trust any other specialist/emergency for our animals.
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February 2024 by The NobleCrook
If I could leave a zero star review I would. This is truly the worst vet care I have ever seen. Took my puppy in because she wasn't walking around with very shallow rapid breathing and a very high fever. After 3 and a half hours of not seeing anyone and receiving no information we finally saw the doctor who said she wasn't sure what the issue was. She advised getting blood work done to narrow down potential issues, which we did. After another hour and a half for just blood work, which should take 20-30 minutes at most, we were told she might have pneumonia but the doctor wasn't sure. The doctor then leaves to look over results to try and determine what the next steps are. Another 45 minutes later of no information and seeing no test results, she discharged my dog and prescribed medicine. If I would have listened to what the doctor said my puppy would have died that night.We took her to a different emergency clinic where we found out the doctor at NGVS had not completed the paperwork for her visit through the vets at the new clinic. This paperwork is supposed to be completed before the dog was discharged. Because the doctor didn't complete the paperwork, another blood work test was needed.Every time I have tried to contact either the doctor or a general manager they are conveniently unavailable. They have continued to tell me that they will call me in a few days time and proceed to not contact me back. So in summary they wasted almost 6 hours of my time and pocketed $500 of mine that could've gone towards better care for my pup.
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January 2024 by Candy Kast
After reading all of these horrible reviews of negligence and possible malpractice. I will NOT be bringing my pet here based on a referral. I’m not a current client, however I know enough to know that this place seems to operate by unethical and unprofessional practices.Blue Pearl it is
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January 2024 by Kim Williams
NGVS has provided excellent care for my dogs. Dr Oshin was incredible with my dog Parris. She had cancer and his care proved instrumental in giving her the best quality possible. Dr Curcio has recently performed Surgery on Vogue and I’m just so thankful for his skill and care. Dr Neff has cared for Parris and Vogue in a rehab and ER capacity . I’m thankful for her expertise. Dr Surdyk has been absolutely wonderful managing the recent care of Vogue. I’m so very grateful for the level of commitment shown by all the staff. Donna is the practice manager and her dedication is unsurpassed. It is evident in all the associates. I want to thank the following employees: Morgan, Kacey, Caroline, Brittany , Andres, Pam, Nikita. I know I missed someone but I appreciate your kindness and patience.
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January 2024 by Meg
I was faced with the most difficult decision a dog owner will ever have to make. My precious beloved min pin Max was critically ill. He was almost 16 and normally in great health but had declined significantly in the past two weeks. I had to face the same situation less than a year ago with my angel chihuahua Chloe and the staff at that time went well above and beyond to make an unbearable situation bearable. This time with my baby Max was no different. There are absolutely no words to describe how comforting the entire staff was in one of my worst moments and for that I will be forever grateful. Thank you, thank you, thank you to everyone involved in Max’s care. You are all angels on earth and I will never forget your kindness, compassion and support.❤️
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January 2024 by Cindy Bullard
Our dog was attacked by another dog late New Year's day. I made multiple phone calls to emergency vets. This was the only place that didn't have a 4-5 hour wait. And one that didn't charge $300 just to walk in the door!It was a 50 minute ride and we were warmly welcomed. Dr. Steven was straight-foward, to the point, and sympathetic. The vet techs were personable, funny and skilled. They were very sweet with our dog. We were in and out within an hour.Based on our experience, if we lived closer we'd use this place as our primary vet service!
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January 2024 by Angie de aramburu
Do not ever take your dog, mine under DR NESS analysis died in under 24 hours after she said he was fine and only needed pain medication. Currently writing this as I am in another country and found out my dog passed. Thursday 28th 1:00am after he was biten by other dogs, was under DR NESS care, she said he only needed pain meds after cleaning his wounds, I asked if he has any Internal issues or needed more check ups and she said NO HE IS GOOD TO GO JUST NEEDS SOME PILLS NO FURTHER EXAMS. By the 28th at night he passed away. The pain you have brought my family will never be forgotten and this mal practice and terrible due negligence should end up in a court where this doctor along with the clinic don’t have access or get a suit for others in GA to know this is the outcome of their lack of diligence. Words can’t express it but my biggest life regret ever was having my dog go into their care.
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January 2024 by Cali Givens
Great place.
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December 2023 by Anita Faulkner
It was a bittersweet experience, my beloved Grand dog Jax, was very ill. The only solution was to put him to sleep. The entire staff showed my family support, understanding and compassion. I sincerely want to thank everyone. We were given all the time we needed to love on Jax for the last time.
