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March 2024 by Tarcissus Noel
Thank you so much Saleema, Shantel and Dr. Patel for all of your help today! You all were wonderful!
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March 2024 by Cathryn Martin
I want to start my review by saying that my entire family have been patients at Pearle Vision Buford for over 10 years. We have always had great service. And we love Dr. Patel! The staff in the glasses area of the store are also great. However, over the past year the staff in the eye exam and contact lens area have been awful. We have had multiple appointments cancelled at the last minute. We have gone to multiple appointments only to arrive and be told we weren’t on their schedule. And we have had multiple contact lens orders that have been lost, never ordered and delayed. There is never any explanation or even an apology for the mistakes that are made. It seems as if they do not even care about their customers. I hate to leave Dr. Patel and the staff in the glasses area but the lack of competent service in the eye exam/contact lens area is ridiculous. Please figure this out and stop disappointing your patients!!!!
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March 2024 by Kim M
Our first time here for my son's eye exam and consultation to switch over to contact lenses. The staff seems too busy to communicate effectively.Dr. Patel was nice and thorough, however, after the exam, we waited around to be checked out. None of the 6 staff members told us a word. We assumed, then, that there was no check out needed, but about an hour later, I receive a call that we owe $85. I drive back, pay, and I'm told it will be 1-2 weeks for the contracts order to arrive, but they would give me a call.Three weeks later, I'd not heard back, so I called them. I'm placed on hold for a long time, 10 minutes, and the staff tells me that the order is delayed and I should hear back within a week.My experience so far is not a pleasant one, and I wish I'd chosen to see a different provider's office.
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March 2024 by Samantha Harris
Everyone was really friendly and we had no issues!
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February 2024 by Eva Orellana
My first time experience at pearl vision was really nice with the Doctor , he took his time to check on me and see what was the issues with my eyes, that was something that was very important for me. I recently picked up my glasses and they looked Amazing. I really love it. It was my first time wearing by vocals so the Doctor gave me a bit of a training on how to use them they both were very nice and pleasant to speak with and so was the staff. I would definitely recommend.
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February 2024 by Eva Lee
My first experience at Pearl Vision was nice with the Doctor, he took his time to check on me and see what the issues were with my eyes, which was very important for me. I recently picked up my glasses and they looked Amazing. I love it. It was my first time wearing my bifocals, so the Doctor gave me a bit of training on how to use them they both were very nice and pleasant to speak with I would recommend them.
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February 2024 by Rodolfo Castellanos
Sabrina is special. She treated me very well. 5 stars. The doctor is excellent.
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February 2024 by Terry Gorham
Excellent service and product selection. Would recommend. Ask for Fayaz.
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February 2024 by Amber Whiten
We have a $10 copay with our insurance for eye exams. These people trying to say I owe them $70 for my eye exam. Oh n don’t you dare tell them they’re wrong. They’ll call the police and press charges. Do not go here. Lady at the desk was rolling her eyes when I was trying to explain to her our insurance has a $10 copay
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February 2024 by Suresh Patel
Great service. Fayaz was as patient as can be . Showed me all the pros and cons of what I was looking for. Came in at least 3/4 times and every time the service was above par . Highly recommend Pearl Vision. Suresh Patel in Duluth GA.
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January 2024 by Miguel Ortiz
The attention was wonderful, at all times he explained to me about the procedure and was very cordial.
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January 2024 by Stephen A
I like visiting Dr Patel. He's very professional and cares about his patients.
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January 2024 by Earl Turner
Always a great experience at this location! Thank you to Mellissa Wagner for helping me decide on new frames. Very friendly and customer service driven staff.
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January 2024 by Joselin Salazar
First eye exam ever. Felt very comfortable and welcoming from the time I stepped in to when I left. Everyone in the front desk were very knowledgeable and helpful answered all my questions. Dr. Patel was very thorough on explaining everything with my vision. Keep up the great customer service. Found my forever eye Dr. ?
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December 2023 by Imran Mohamed
Exceeded expectations. Very knowledgeable staff and customer friendly. All my questions were answered and Fayaz did not rush me. Being year-end, there were quite a few people in the store and a little wait, but even at that everyone was cheerful and when my turn came, I got full attention. Saleema helped me pick out an excellent frame and I am getting so many complements. Doctor Vixit (left another review for you) is absolutely great as well. Would absolutely recommend. For sure, this is my go-to store for my contacts and glasses. See you next year.
