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January 2024 by Rob Thornton
Don’t go to any rack room shoes, they false advertise. They do the BOGO 50% off but the selection that are half off is so limited but they don’t advertise that so when you get up to the counter snd get charged full price for both pairs don’t be surprised. I won’t be giving them anymore if my business for sure.
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December 2023 by Rayn Martin
I believe her name name izlee, great customer service, great assistance thank you
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September 2023 by Jessica Ballew
I've never encountered less professional and rude people than the staff at this store. The manager Michelle is nasty and defensive when even asked for help checking out. She constantly screams across the store and complained about how.much her job sucked and that she had to work. Corporate needs to just start from scratch here because this is the last time we qill ever visit the store and cannot be the only ones experiencing this, especially with an empty store!
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August 2023 by Amanda Holt
Remember when you were sized and fitted for shoes at shoe stores...
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July 2023 by Geidi Rodriguez
I am not so sure what happened today. I don’t know if it was an act of racism towards me or the young black employee or just bad customer service. I went because I needed to exchange shoes I bought for my mom for her birthday. They did not fit her and when we went, she found totally different shoes she liked. There was an issue with the exchange process due to the “buy one get one half off” promotion which I didn’t mind. I still got the shoes my mom loved. However, what was going on during the exchange was unnerving. A very sweet, young black lady helped me at first. She needed help from a supervisor so she called someone. The supervisor (or manager… I am not sure) stopped talking to the other white employee and came along to “help”. The supervisor saw the computer and kept repeating “see, this is why you don’t do these exchanges” to the young black lady. She repeated herself like 3 times. She finally completed the exchange all while making annoyed faces at the other women she was talking to before. Right when I was turning around I saw the supervisor’s face as she was rolling her eyes and looking at the other women she was with. I am not sure if they were annoyed at me for the exchange which mind you, if I lost money during the transaction, I didn’t mind because my mom loves her new shoes… or if it was against the young lady that was helping me at first. When we left my mom told me she felt like the supervisor was rude or racist… I couldn’t agree more.
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December 2022 by Cherry Speaks
Good shoes at good prices.
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October 2022 by Joseph Derek Cantrell
Very little selection. Customer service was horrible. The store attended wouldn't get off of his personal phone call to assist me.
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September 2022 by Charlee Chavis
It was a great experience for me. Found shoes for me, my mom and my niece AND I purchased thingy things for my son's CROCs all at reasonable prices. Saved about 25 bucks. The representatives were helpful.
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May 2022 by Dieter Sellers
What's better than tennis shoes at a discount? Tennis shoes at a discount and a second pair for half off!!!
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February 2022 by Matthew Nichols
Was trying to get by 1/2 get 1/2 off But then was informed that you cannot do that for Nike and converse
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December 2021 by Gaby Granados
Minimal amount of styles as well as sizes. Staff was nice and they have a loyalty program.
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November 2021 by Charlee Chavis Dunn
It was a great experience for me. Found shoes for me, my mom and my niece AND I purchased thingy things for my son's CROCs all at reasonable prices. Saved about 25 bucks. The representatives were helpful.
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October 2021 by Serina Nations
This chain has some great shoes! It's hard to choose between em when I go.
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August 2021 by Wendy Frazier
I’m so upset! Your Buford, GA store tried to tell me my card was declined, refused to give me the four pairs of shoes I bought, even though I showed where it posted to my account, and had my bank speak to her. The store manager Michelle was so rude and talked down to me. She caused a scene refusing to give me a paper that stated that they would not give me the shoes. It also happened to the customer behind me. The amount was posted to my account and I want my money back. I recorded the interaction with her. She was so unprofessional!! It’s crazy I paid 254 dollars and did not receive one pair of shoes!!! I left a message for the district manager to call me two days ago and I still have not heard back!!
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August 2021 by Missy Kimble
This is always where I go for shoes, plus they have the deals! Miles was very helpful today with a return I needed help with!! Thanks again, I will definitely continue shopping at this location.
