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March 2024 by Maja Huasca (majahuasca)
Ansel helped me out a ton
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March 2024 by Jamie Payne
Absolutely disgusted with some of the staff at this location. Overhead some older men at the registers talking and it makes me not want to support this store anymore. I have come in a few times and overhead some hate speech by some employees. Mainly from one who's name I recently learned is Q after he rung me up the other day. I was interested in getting a membership but now I would rather support a company who doesn't tolerate people like this. From my understanding and research REI is supportive of the LQBTQ+ community and BIPOC communities. Seems maybe you have some staff that doesn't agree with this. For someone to be opening talking about what they don't like about these communities at work when there is customers around is absolutely insane, tell them to get a grip. It is so uncomfortable to hear what people say when they don't know that you're listening.
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February 2024 by M Davis
❤️ love this store! Full of hiking clothes, gear and equipment!They also have a great ? ? selection of hiking ? shoes, boots and sneakers!
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February 2024 by Matthew D
Stores clean and well stocked. Plenty of employees around.My issue here (this location) is I feel (and my wife) is that they follow you around, carefully watching what you are doing. Benefit of the doubt, we have been here a few times all with the same experience, with the store both being busy and not.I’ve worked retail, as a manager, and with AP. It’s the same behaviors as AP had when following those they thought were stealing.I’ve never felt this way in any of their other locations. Been a member since 2017.Example, employee standing there holding a piece of clothing, almost frozen and staring at us as we try something on isn’t going to make us buy something. They don’t give all the customers the same treatment either.
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December 2023 by DEE
Just purchased two pair of shoes from REI.Both were worn and used. Like REI, but they should not sell used shoes as new. They have a used area, so used shoes should go there. Do better REI Mall of Ga
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December 2023 by Lana Bowen
Extremely disappointed in REI !!!!!! They no longer allow animals to enter their store.They are an outdoor outfitter!! Our dachshunds have been coming here all their lives.The dogs have Always shopped inside with us.If my dog is Not welcome, I will not shop here.
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December 2023 by Rusty Richardson
Kia helped me with my hiking boot selection. She was available when I needed assistance and offered some very good advice.
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December 2023 by Zoe Yim
We usually have good experiences at REI but Jayson went above and beyond. He was phenomenal printing us instructions for the item we bought. Allowing us to borrow his pocket knife for a patch repair. He prepared some alcohol for that patch as well. All on Thanksgiving eve! Thank you for the service!
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October 2023 by Aaron LBK
This is my go to store for outdoor equipment. The staff were very knowledgeable and polite. I spend time looking for deals. I also spread talk about how product on the inside. It has always been a good experience.
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October 2023 by Simone
Emilio was extremely helpful in assisting us today with our upcoming backpacking trip. We appreciate your advice and willingness to help! Love this REI! The staff is always going above and beyond!
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September 2023 by Thomas Haggerty
First time at REI. Great experience. Liam helped us get started on our ebike purchase. He was very knowledgeable and eager to answer questions. Joe set is up for our test drive and answered my wife's hundreds of questions without hesitation. Recommended. Thanks!
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September 2023 by Kris Chandrasekhar
Great place. Spouse and I got some swim trunks at excellent prices. Their selection of backpacks is also excellent.
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August 2023 by Kristy Park
Popped in about 1 week ago in search of some hiking boots for an upcoming trip to CO - Zach was very helpful and shared great recommendations for first-time buyers. Found the perfect fit! Other staffs were also friendly and welcoming.
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August 2023 by Brent Cooper
I love coming to this location for the useful info from the staff. They are typically great. But apparently the management is not. She was very rude and contrite. Not used to being talked to like that. Customer service is simple, she obviously doesn’t get it.
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June 2023 by Katsura Edamaru
Very helpful store assistants. Glenn is very helpful to assist us for picking up our backpacks and taught us how to use Trekking poles. Dave showed us download the app to design our trail. Thank you.
