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August 2023 by Ms. C.
I would rather go to the Lawrenceville location where the pros actually know how to treat their customers correctly I came in trying to get help with the wall and was met with absolute criticism by the pro working upfront of middle age with glasses, apparently he has a reputation for not being helpful because I got help from someone all the way on the other side of the store when I was lost trying to find the boards with holes in them and the guy with brown hair helped me and walked me all the way back to the other side of the store, where the pro was in the area of and could have helped in the first place, that guy was nice and helpful but as soon as I said that I was coming back tomorrow to get the items he lost interest and just went back I don't really blame him because maybe they were short staffed, but I was also planning on probably coming back tonight to get the job done and could've used help and maybe even would've been interested in getting a credit card but with no health and no assistance further without criticism from the pro who literally acted like I was stupid whenever I was trying to make a temporary wall for my basement. Just an all not the best experience and I would much rather go back to the Lawrenceville location or Lowe's. I really like customer service when it comes to my Home Depot's and I just haven't had this kind of experience before.
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July 2023 by Ken barney
Ridiculous they want your personal information to rent a trailer like friends or Families phone numbers when
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May 2023 by Abbe Z.
This review is strictly for the manager on duty when we were purchasing our items. Jeff! Your outstanding, you handle your business, and most importantly you help your customers. Your hard work is noticed and I appreciate you helping our family out with purchasing. We had bought a toolbox on 5/28 and came home to unboxing it and there was a dent on the sides along the frame (yes things like this do happen) but Jeff immediately handled the situation even during closing! I appreciate the hard work. You have earned our business.
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November 2022 by Jeffrey L.
Do Not Do Business With This Store. I finally cancelled my flooring installation service today after trying to get it organized since July 2022. It took them months to get someone out to measure my house. Then, when they finally ordered the flooring, half the material they shipped was the wrong flooring and the installers said they couldn't do the work. The Home Depot supervisor then told me that the reason they didn't install the flooring was because I still owed $100 on shipping (which it turned out I did not as I had already paid the full $7,000 for the job). But it took the store another two weeks to correct the order. Then when the installers came in they claimed that the carpeting was too dirty to remove and I would have to pay extra to get it removed. I ordered them off my property and cancelled the order and arranged for Home Deport to remove their materials and reimburse me the $7,000 I had already paid them for work that never got done.
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September 2022 by Carrie S.
Stephanie was extremely knowledgeable and attentive. She helped us pick out the best refrigerator for our family, after my million questions. She was impressive.
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June 2022 by Pierre A.
Great Customer Service Employee Chris Jones Was Super Helpful always helps people He Stays Busy Nice and Polite Young Man.
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December 2021 by Robert W.
Had water heater installed. I was warned by an independent plumber that the installers would hike up the price of installation, he was right. The installers,Bynum Plumbing, charged an additional $375 on top of the $700 installation fee. He said the gas line was installed wrong (not up to code). He had to uninstall the gas line to install the heater anyway but he still charged me for the labor. I would not of had a problem paying for the materials. On top of that he installed new shutoff valve on the line coming out of the wall but never turned off the gas to do it. I will never use home depot for a large purchase again.
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April 2021 by Tim and Monica Neal
Usually have what I need at good prices.
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January 2021 by Brian H.
I like home depot. In many ways they inspired me to learn how to do things myself. Help others help themselves. What a brilliant concept. I hope this location does well. They are handling the covid situation as best they can and they have a great selection. May they be successful and always in the black. Their prices are competitive but I have noticed their selection while good is not as good as northern tools. Anyway I give them 4 yelp stars for now and wish them a very positive day. #homedepot #letsdothis #powerofdoing #gotime
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October 2020 by Melodie D.
I live over by the home Depot in Dacula. They seem to always have what I'm looking for and the staff is very willing to assist. On occasion I have to look for one but that's normal in any business. Have nothing but nice things to say, even their bathrooms are clean!
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September 2020 by Heather Gwaltney
I came there Sunday to try to by a Halloween skeleton and your employees and manager all told me they are not allowed to sell it to me no matter how hard I tried... even though all the other stores have sold theirs.. I call back to ask again today and you tell me you you sold it... That is so messed up. I guess somebody paid you a little bit more or you sold it to a friend that is not right.
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August 2020 by Carlos S. Bonilla
Jesse was great help, thanks man.
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June 2020 by Emma B.
i have called here about 3 times in the past 20 minutes and NO ONE has answered the phone just ringing each time this is ridiculous i have a question about something in store and i have to wait 20 minutes??? it's 12 on a Tuesday I doubt it's so busy no one could answer this is so d***
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June 2020 by TJ S.
When we were in the other day we had some great help from Masaih (I hope I'm spelling it right, he told me the name twice). He was so kind and helpful. He made it a fun experience for my son and helped us with the items we needed when another employee just told us the store had none. We also were helped with the pool supplies. The store has been in stock with items we've needed on each visit we've had and we've had very helpful interactions each time we've gone as well. Close to home and always polite. Absolutely do recommend this location.
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June 2020 by Dawn W.
I was talked into buying an extended warranty on appliances I purchased through Home Depot back in 2018. As part of the sales pitch, the sales person indicated that I would be able to get a refund for half of the cost of air and water filters for the refrigerator. So far I've only been able to get a refund once on a water filter for that refrigerator, but nothing since as Home Depot conveniently doesn't ever have the water or air filters needed for it in stock. There is no option to cancel the extended warranty either as you only have 30 days after purchase to cancel, so message here is don't ever purchase their protection plans since if they can't deliver on the required filters, my guess is the service on a warranty claim won't be any better.