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December 2023 by Marcus B.
I want to extend my appreciation to Ashley Bush for an outstanding car-buying journey. Ashley not only answered my questions but also worked on finalizing my deal through text and email, showcasing a commendable level of openness and transparency about pricing. Despite Ashley being on vacation, Nicole stepped in and went the extra mile, assisting me in exploring numerous cars well beyond closing hours. The following day, Ashley seamlessly took over, patiently guiding me through my indecisiveness and countless key retrievals to examine various colors and options. The relaxed and professional atmosphere with Ashley, Raquel, and the entire team made each step enjoyable, emphasizing respect for my choices and prompt clarification of any questions. To top it off, they surpassed deals from four other dealers, making this buying experience truly exceptional. Thank you for going above and beyond, exceeding my expectations, and ensuring a pleasurable journey from start to finish.
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November 2023 by Katie Millians (US)
My whole experience with Ashley Bush from Volvo Mall of GA was flawless! She was prompt in providing the information I requested, answered all my many questions, and was respectful of the time we needed to make our decision. Ashely even personally delivered my new car and picked up my trade in from my home - true service. This was a spectacular car buying experience!!
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November 2023 by Jarrett Kirby
I have never seen dealer staff like our local Jim Ellis folks dress as sharp in branded apparel. Their employees are always neat, tidy, engaging, and professional. My visit today with Cornell was the epitomy of that, and his entertaining persona made it an enjoyable experience even though I didn't purchase a vehicle.The inventory is very meticulously parked, making it easy to find what you're looking for. The dealer sales floor matches that aesthetic, and offers fountain drinks on top of your standard water and coffee bar. It's also extremely clean, professional, and modern - making an impact the moment you step through the door.This location continues my trend of seeing Jim Ellis dealers as the cleanest, sharpest, and most engaging dealers around. Kudos to the GM on his store and team!
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November 2023 by Angie Wolf
I recently worked with Ashley B. She was knowledgeable, friendly and not at all 'pushy'. She worked with her colleagues to ensure my new vehicle was ready for pick up. I've interaced with Ashley post purchase and she continues to answer my questions and point me in the right direction for understanding my new Volvo. I recommend Ashley and the Volvo brand.
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November 2023 by T F
Bought an XC90 2023 CPO vehicle from this dealer. I’m a busy person, so when I seek to purchase something, I’m serious about it. Placed a $1000 hold deposit on the vehicle and when received, the vehicle was dirty and needed an alignment. Had to revisit the dealer and spent nearly the entire day waiting on the vehicle to receive service that should have been completed prior to delivery.While there, I spent $2000 extra on upgrades that I asked the salesman to be completed prior to delivery, but to me, the salesman or team seemed not to care about my time or experience. I love my vehicle, but I can rest assure I will not recommend anyone to this dealer. I believe the experience could be better if the team would slow down and make sure delivery checklists are followed.Bottom line—this dealer needs to improve its delivery protocol to give better customer experiences.
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November 2023 by Charles H.
I don't know what the problem is. I have called to get a quote on service. Was promised a call back and it never happened. I now tried to call the listed number here and on their website and I get "mailbox is full" message. I have tried to chat/text with them and no response!!
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November 2023 by chuckyfoto
I got my first Volvo from here about 3 years ago. Not only was the purchasing experiencing top notch, everything since then including service, communication, and overall making me feel at home has been absolutely stellar. I decided to upgrade my Volvo the other day. Ashley guided me through the entire process - picking the right vehicle/specs/package, working alongside with me and financing dept, and making sure I understood all the new features in the new Volvo. She kept in touch to make sure everything was ok, and assuring me that they have my back. Their service department has always made me feel I'm in good hands, and they are genuinely interested in preserving my vehicle without breaking bank. I give them the biggest praise available!
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October 2023 by Edie-Jane Clarke
Earlier this year I purchased a used Volvo. In the last month I have experienced some issues typical for its age and mileage. The most recent problem, while maybe not so typical, is leaking coolant. The part needed for this repair is what first brought me to Volvo Mall of Georgia. (I’m sorry I don’t remember the name of the gentleman who assisted me in the parts department.) I never expected the level of service he extended to me for a $70 part. Not only was he friendly and professional, he was extremely knowledgeable and very helpful. Coincidentally, my tire pressure light came on just before I arrived. This same gentleman told me to drive into the service department receiving area. They could put air in my tires. Here is where I feel I hit the jackpot for most exceptional customer service, thanks to Marcus!! I simply asked him if I could get air in my tires. What happened next was confirmation that Marcus, not only was incredibly knowledgeable and experienced, he also exuded so much pride in the brand he represented, Volvo. So much so, he went above my expectations when I thought all I needed was air in my tires. Marcus detected an aroma of coolant. I told him that was the part I just purchased to fix that issue. Nonetheless, Marcus felt it would be safer for me if he would check my coolant level. Somehow he just knew I needed more. I told him I had a mechanic to install the new part. I sensed that Marcus is naturally a caring guy. I also believe he cared enough about my safety that he went above and beyond to make sure I would get to my mechanic to fix my car. My takeaway from my experience is this — I paid $70 for MILLION DOLLAR service. Thank you Marcus.
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October 2023 by Anthony Torbett
We had an exceptional experience with Volvo Cars Mall of Georgia. The entire team was professional and helpful throughout the car-buying process. From the moment I walked in, I felt welcomed and valued as a customer. They provided in-depth information about the vehicle we were interested in and answered all my questions.The process was smooth, stress-free, and transparent. I never felt pressured, and they helped me make an informed decision. We decided on the XC90 and have been nothing short of thrilled with our purchase.I want to extend special thanks to Justin and Ashley who went above and beyond to assist me in finding the perfect car. Their expertise and professionalism made all the difference.I highly recommend Volvo Cars Mall of Georgia to anyone looking for a new vehicle. Thank you for an excellent experience and for making my car purchase a pleasure.
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September 2023 by Ardyth Foster
My second time purchasing a vehicle from Volvo Mall of Georgia. This was the least stressful car-buying experience I've ever had. I didn't spend long hours at the dealership & everything was handled in a friendly, yet professional manner. I would recommend this dealership to my friends and family.
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September 2023 by Monica Rogers
Ashley B. was awesome to purchase our new Volvo with. She’s a hard worker and made our trade in and sale as easy as possible. She even personally delivered our new car to Athens when it was difficult for me to get to the dealership. I really appreciate such a smooth transaction, and I would definitely buy a car from her again in the future.
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September 2023 by Seonkyu Shin
I bought the S60 here last Friday and I am totally satisfied. In particular, Justin arranged the purchase in advance even though I was on vacation on the day of purchase, and kindly answered my trivial questions, so there was no difficulty with the purchase. And Ashley, whom I met at the store, greeted me immediately and gave me a friendly and detailed explanation of the vehicle. I had just come to the US, and it was my first time purchasing a vehicle, but thanks to the two of you, I was able to make the decision to purchase a vehicle without any hesitation. I consider myself very lucky to have bought a car here!
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September 2023 by Jessica KIM
Outstanding Experience at Volvo mall of GA.I recently had the pleasure of visiting Volvo mall of GA and I am absolutely thrilled to share my exceptional experience. From start to finish, every aspect of my visit was nothing short of outstanding.Upon entering the shop, I had the privilege of meeting Justin, who not only greeted me warmly but also exhibited an impressive level of knowledge and professionalism. Justin went above and beyond to provide me with all the necessary information I needed to make an informed decision about purchasing a car. His expertise was evident as he effortlessly addressed all my queries and concerns, making the entire process incredibly smooth.One of the most remarkable aspects of my experience was the unbeatable interest rates offered. Thanks to their fantastic financing options, I was able to secure a car with terms that fit perfectly within my budget. It's truly refreshing to find a dealer that genuinely cares about their customers' financial well-being.What truly set Justin apart was the comprehensive explanation of the vehicle-related software. He patiently walked me through the intricacies of the software, ensuring that I understood every feature and functionality. This level of customer dedication is truly commendable and made me feel confident in my purchase decision.When the moment finally arrived to take possession of my new car, I was blown away. The car was not only pristine but also impeccably prepared. It's evident that they takes immense pride in delivering top-notch vehicles to their customers.In conclusion, my experience at Volvo mall of GA was nothing short of exceptional. Justin's expertise, coupled with the fantastic interest rates and unparalleled attention to detail, made this visit a memorable one. If you're in search of a dealer that prioritizes your needs and delivers quality beyond compare, I wholeheartedly recommend. My new car is not just a vehicle; it's a testament to the outstanding service I received.Rating: ⭐⭐⭐⭐⭐ (5/5)Thank you, Volvo mall of GA , and a special thanks to Justin, for making my car-buying experience truly extraordinary.
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August 2023 by Barbarq O.
My salesperson, Justin Eun, was terrific. Please stop by to see him if you're in the market for a new or previously used (pre certified) Volvo. He is extremely knowledgeable and very enthusiastic. I think you'll really like working with him. Don't forget to tell him I referred you.
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August 2023 by Kyleigh K.
Ashley at Volvo Cars Mall of Georgia provided top notch service to me with purchasing my first Volvo. Overall experience was great with her, including her knowledge of Volvos. So far, I am happy with my purchase of my XC60.
