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February 2024 by wesley grizzle
Everyone has spoken about how great this vet office is, and they may be great. I’m not sure. All I know is that in my specific case they have not been great. I understand an office may deal with tons and tons of uneducated people, but I’m not that. I’ve taken my girl there 4 or 5 times after expressing how unsatisfied I am with other vet offices because I can’t get answers as to why my pet is experiencing skin issues. I wasn’t able to afford testing for her all at once, and looking back I’ve spent thousands just taking her in for “exams” and testing that she had already. Considering how many visits and how much money I’ve paid. I could’ve done her allergy test up front and saved the trouble. She’s on a hydrolized food that costs $120 a bag. I emailed and told the practice that she’s not improving and I need a plan… and their response was to “bring her in so the doctor can take a look”. Which I’m fine with, but how many looks do the doctors have to take at her to realize what’s wrong? She’s had 5 with this practice 4 at the previous one, and 5 at the one before. The lady who answered the phone was nice but not understanding that my pet has been seen various times with no answers so just kept repeating to me that they have ‘no idea what’s going on until the doctor does an exam and takes a look’ as if I had never been there before and I was asking them to psychically diagnose my dog. I even sent pictures to the number they provided so they could see that my dog wasn’t improving after her previous exams and the response was the same. So it’s been 3 years that my pet is suffering with a horrible skin affliction. Now I’m faced with finding her a home where someone else can afford to keep sending her to the vet with no answers, or putting her down because she’s suffering and the vet doesn’t want to help her, they just want to charge. This one star review is based solely on this one experience because I’m mad that I’m losing my pet. It’s not based on other pleasant experiences that I’ve had at the facility. I’ve tried to speak with them with no luck and I’m met with a disrespectful tone as if I don’t know how the process of a vet visit works and insulting my intellect is the most disrespectful way of communicating in my eyes.
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February 2024 by Kathy Nelson (Kat)
I had to take my baby to them one Morning and they worked me in the veterinarian was super nice help me with more meds and Si is doing better.Bill was kinda high but worth it.
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December 2023 by Brianna Betts
The staff is always friendly and professional.
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December 2023 by Warren Riner
They took very good care of my dog and took the time to explain her condition.
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December 2023 by John Harris
Nice place to bring your pet in and out very friendly
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December 2023 by Joshua Webb
Kind hearted, patient, informative and flexible. Honestly the best veterinarian in the area and I've used three different ones in the area. Love these guys!
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November 2023 by brandi (Voodoo doll)
Great place to take your pets
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October 2023 by Joey Hernandez
I highly recommend Best Friends Animal Hospital! The staff is absolutely amazing, they know me by name and Dr. Willman always asks how all my other animals are doing. They know my entire furbaby family and they even know my rooster, Studley. Dr. Grey looked over my rooster and gave him medicine for a respiratory infection! They are all just amazing!
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October 2023 by mom mom grandma
We got a rescue dog ? we named him Rex and I knew we needed to get him to a Veterinarian ASAP to get a full checkup from nose to tail. I initially talked with Vonda, she was so kind and understanding and got Mr Rex in the very next morning. We got to Best Friends Animal Hospital and as soon as you walk in the door this place is ran very efficiently and they all are telling you Good Morning and even offering to pickup Mr Rex off the scales for me, so very kind I didn’t get everyones name but everyone was so very kind and professional and then Makenna took us to the examining room and went over everything with me about Rex what needs to be done and suggestions etc… Makenna was so very nice and highly intelligent on everything we discussed and we discussed everything from nose to tail about Mr Rex and I guess she was just really trying to put me at ease, then she took Mr Rex and did all the test heartworm and worms and urinalysis cut his toenails and then brought him back with the great news no heartworm no worms and no urinary tract infection, boy was I relieved then the Matthew Willman DVM came in and he was so very nice and examined Mr Rex checked his teeth ears and his body and said he looked good and then gave Mr Rex his shots for rabies pravo and other shots too just couldn’t remember them all and gave instructions on what to do with his medications for his ears and food etc.. the Doctor was very thorough and nice. I’m very impressed and happy with all the staff at Best Friends Animal Hospital even the lady that gave me the charges for the visit was very nice. LOL ? put a smile on my face.
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October 2023 by Savannah Smith
This animal hospital is so amazing .. they treat my Great Dane very nice especially since she has anxiety and having a hard time transitioning into the clinic .. they always call and check up on her the day after even if it’s an easy in and out visit . Thank you guys for caring it means a lot ! :)
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October 2023 by hughbo52
The care is genuine and appointments are within scheduled time. Extra exams are done as needed. You leave without questions.
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August 2023 by debi lovett
Loved the staff, environment and not hard to find. Pricey for sure but w number of vets in area...expected. Dr. Gray took his time so spook worth it.
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August 2023 by Edward Gilbert
I brought a chicken into the clinic to be seen, I had to stay in the waiting room for over an hour before I saw a doctor, he did not give me a diagnosis, he told me he would report back to me within a couple of days after he spoke to some of his colleagues to try to find out what was wrong with my chicken. he never contacted me back. And from today's date that was a week ago
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July 2023 by tanya Cobb
This place was amazing!! The vet and the nurses went above and beyond for my kitty!! They never got frustrated for my 5 million questions or tried to cut me off from talking. They listened and answered all my questions. This place is truly a blessing!!
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June 2023 by Marissa Donegan Thomas
Had the best first time experience with this vet, Dr Gray and his assistant treated my babies with such kindness and were gentle. we will be back!
