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January 2024 by Rick Hardin
Great people to work with. Excellent product!!!
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August 2023 by Paul K.
Experienced contractor. Used on prior home and provided high level guidance on new home.Quality and professional response and service.Great product and awesome overall value.
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June 2023 by rich gralto
I recently purchased an underdeck system from Magnolia Underdecks. Their attention to what I had in mind was dead on and the quality of the product is excellent. Magnolia sent out Jim Ellis to install the system. Jim showed up every day and worked meticulously to the plans we discussed prior to the install. I could not be happier with his professionalism and dedication in ensuring a quality install. I highly recommend Magnolia Underdecks and Jim Ellis for anyone looking to purchase an underdeck system.
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June 2023 by Dawn Milner
Great! Enjoy a experience you would love.
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June 2023 by Terry Siroky
I was lucky enough to have under-decking and screening installed this past late April/early May 2022 on a 8 ft. x 16.5 ft. condominium concrete patio. I love it! Working with Fran in the office was easy when it came to estimating, delivery, and scheduling the installation. My favorite part was Jim Ellis, their contractor who completed the work. Jim is quite the craftsman and it was a pleasure to watch him work. Very 'old school' artisan who was careful, deliberate and measured everything twice! His communication and follow-up throughout the process was great! My condo HOA has certain architectural standards that required Jim to install some additional framing, posts, and soffit area. He had no issues complying with these required specifications. He did the work all on his own, taking 2 days for the underdecking, gutter system & wood framing and an additional 2 days for the screening, door, more framing, and installing my ceiling fan/light. The referrals he gave me for both a high-quality wet-rated ceiling fan/light and quality electrician were spot-on. I was happy with both of those referral vendors. I am SO glad I finally had this project done...it was worth every penny! Even with the Georgia summer heat, I'm out there in the early mornings or evenings at least once a day (my cat Lucy loves her CAT-io, too!). This upgrade to my home will be used for years to come, not to mention adding value to my condo. I highly recommend Jim Ellis and Magnolia Underdecks.
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June 2021 by Mark Street
Two women were extremely helpful and polite
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June 2021 by John1213
Amazing staff super helpful and good products
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June 2021 by doug l
In the summer of 2010 I began a search for a product that I could easily install under my deck to keep my Bass Boat and yard tools in the dry. I had made several searches on the internet along with telephone calls to companies trying to find the right product. I finally called Magnolia Underdeck and spoke to Fran about my requirements and she along with Betty helped me design my project and provide the necessary tools and panels required. She also provided the name of a local installer for my project.
My space under the deck remained dry for 9 years until Hurricane Eta dropped approximately 4 inches of rain in a couple of hours on my area, That event along with the debris that had accumulated in the gutter caused sufficient water to cause the gutter to collapse and destroy several of my panels. Fortunately I had kept several of my Magnolia emails and found their telephone number. To my surprise when I called Magnolia, Fran answered the phone, found my original orders and I was even more amazed when she informed me that she could still supply me with just the five panels and tools to reinstall the damaged panels.
After I explained that I needed the panels before Thanksgiving in order to have my Son install them for me, Ray and Fran made a special delivery to meet my request – I am very thankful that Magnolia Underdeck has survived all these years and with the service that they provide it is easy to understand their success!
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June 2021 by Rocky Fair
Amazing customer service. Great quality products & labor provided
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June 2021 by Amy Nolan
The Magnolia product has been great. We had it installed 4 years ago. Recently we have had some leaking and I called and was told it needs cleaning. I was also told that they don’t offer that service any more. I have been unable to find someone who does offer that service and find myself frustrated now with the product. Help would be appreciated!
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June 2021 by Jim M
Really like the product and how our deck turned out. Very professional looking. Getting a lot of compliments from friends.
Our installer, Adrian was wonderful! He took his time and did the job like he was doing it for his own home. Very courteous, informative, patient and skillful. We couldn’t be happier with Adrian’s work or the product itself. Thanks.
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June 2020 by Evan Richardson
I love this product. Love the company even more! Best customer service I have ever received.
We researched this project for several years before choosing Magnolia. Not because of their proximity (<1 hour away), but for the quality of their materials and workmanship. Many of the pieces are made in-house (visited their showroom and got to watch manufacturing in progress). They have displays of different configurations to help in making choices, and were available during the entire visit to answer all questions.
Communications were outstanding. They checked all measurements and details with me, including drawings with dimensions, choices of materials, color, etc., before starting the order. I chose to do this project myself (am I crazy?)and they provided cell phone numbers and said I could call anytime. This turned out to be true. I called once at 8:30 PM on a Sunday evening and they answered. They feel if a customer is calling that late it had to be important. If there was no answer when I called they always returned calls within 10 minutes.
Betty and Ray were very kind and patient in guiding me through issues encountered during construction. They even had one of their installers (Terry) stop by while in the area to help answer questions directly. I could not have asked for better customer service, and this review only covers the highlights of their assistance.
The pictures are the result of my doing 100% of installing the ceiling and screens under a 12x24 ft deck (OK, 99.99% - my brother-in-law cut a 4" piece of concrete).
Bottom line - If I can do it, so can you!
I have a few tips:
1. If you DIY - two people could do this in less than 1/4 the time it took me. The time spent walking up and down the scaffold to measure/cut/fit/trim could be greatly reduced with two people.
2. Take your time. Call the company with any questions, even if you consider them minor or silly. I had one piece backwards and almost messed it up until Betty texted a picture of the correct orientation.
3. This is the most important step before starting - MAKE SURE YOUR 4X4 SUPPORT POSTS ARE PERFECTLY SQUARE. If not, invest in new ones, NOT pressure-treated, which have a tendency to twist and warp over time. Cedar, oak or non-PT pine - installed on concrete footers - are better choices. Ignoring this step may create problems in trying to fit your screen frames tight and square.
Is there room for improvement by the company? Certainly. Some minor updates to the installation video, additional videos for installing screens and doors would be nice, but these are suggestions not complaints, and certainly not deal-breakers if you DIY. I would tackle this project again (but with a second person!).
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June 2020 by Travis Buchanan
I am the owner of Buchanan Custom Decks and have been working with Magnolia Underdecks for the past 7 years installing many underdeck systems as a contractor for both their direct customers as well as my own. They are everything you want in a company: amazing customer service, prompt response times, delivery is always on time, and the product is second to none!
As a contractor I have worked with several different brands of underdecking, and Magnolia Underdeck is simply the best, most complete kit, and easiest to install! (It also looks amazing!)
Ray and his team have a clear passion for quality in everything they do and provide. The kits come with everything you need, including any length seamless gutters...only minor trimming is needed on site.
I am very proud to partner with Magnolia Underdecks because I know what they stand for: treat every customer/job as if its their own by providing the very best in customer service and products available!
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June 2020 by Don Mckeen
For 20 years I was a manufacturer’s representative. I represented approximately 30 different companies at any given time. I worked with approximately 200 companies over that period of time. With all that said, I will have to say that I would rate Magnolia as one of the best of the best companies that I have ever worked with. Ray Gibson’s, owner and inventor of Magnolia
Underdecks mantra is to manufacture the best underdecking system on the market today. I
believe he and the people that he surrounds himself with have done so.
I have been selling, designing and installing Underdecks for the past four years, for a total of 127 completed installs. I found Magnolia three years ago and decided to give them a try, they were very helpful. Their customer service is excellent. Ray and Betty Gibson are right there helping you design the underdeck system and give you ideas you may not have thought of.
I live in Minneapolis, over a thousand miles away from Magnolia, so one of my concerns was shipping,There have only been five shipments containing damaged material, all of them too small to file a claim. Magnolia responded to the situation by shipping the needed parts the same day or included them in my next shipment.
They have always tried to make it work so that you are successful.
The shipment includes everything needed to install a complete Underdeck system. The pieces are marked so you don’t waste time trying to figure out where each piece goes, thus minimizing the chances of cutting the wrong piece. The tools needed to install the system are minimal. If you watch and follow their training videos to a T, you will find that you won’t have any customer call backs. I have found that if you follow Ray’s advice you will find that he really knows his stuff.
The features and benefits of their product line are many, they take into consideration expansion and contraction, the ability to remove any one individual panel for servicing a leak, for future cleaning or making adjustments. They offer a power ventilation system to dry out the area to prevent mold and rotting. I feel they have more than adequately addressed all the issues that keep contractors from offering underdecking as another product they offer.
Don Mckeen
Underdeck Essentials LLC
Minneapolis, MN.
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June 2020 by Rebecca Findley
Extremely happy with our under decking. We received multiple quotes before making a decision. No other business mentioned the importance of including a power ventilation system with the under decking. We were not willing to have wood rot or mold growing in the under decking years later, so we sought out this company specifically for questions about the ventilation. We were pleased with their superior knowledge and expertise on the system. The pricing was reasonable, and the finished product is quality and superior. The owner and employees were personable, and the job was completed efficiently. We would highly recommend this company above any other for your under decking project.
