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November 2023 by Teresa Ferguson
Service was great and got my vehicle back in a timely manner. I just wish they would have told me that they did not fix the issue. I told them whenever I backed up, my car made a bad squeaking noise. They said they fixed it, but it still makes that noise.
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October 2023 by Jess Shirley
Had a 1:00 appointment. Dropped the truck at 12:20. Went to pick it up at 5 and the truck hadn't moved! They tried to take it in after I'd been there 20 minutes, but I said NO. Won't be back. No call to explain why. No apology, no NOTHING. I've used Prater Ford, where I purchased my truck, for 45+ years, but NO more. Looking elsewhere.
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October 2023 by Tony B.
I have reviewed Prater Ford positively in the past, but I have to revise that review. But this is for the SERVICE DEPT only.Earlier this year, I paid almost $1500 for Prater to repair the sliding glass rear window in my F150 pickup. It worked initially. But about a month ago, it stopped working. I could not open it. Also, the rear window defroster stopped working. I was out of the state when this happened, but when I returned, I went by Prater and they took a look at the issue. They said I would need to bring it back for service.I made an appointment to bring it by for service, and Tuesday morning I delivered it for service. After they examined the issue, they found that there was a broken connector for the motorized opener, and this also prevented the back window defroster from working. The parts were ordered on Tuesday, but I had to leave the truck overnight.Wednesday, the parts arrived, but other vehicles were placed in the queue before mine. Also, they discovered that they needed to remove the back window and this meant they had to order a new window gasket.Today, I came to wait for my truck to be fixed. Before lunch they told me that they had ordered the part and it would be there "in a couple of hours." It is now after 3:00 PM, and I just told by the service manager that they were on their way to get the gasket in Cartersville. Why were they still on their way to get the part, when it was supposed to be ordered this morning?My truck STILL is not ready. This is the third day I have been without my vehicle, and there is no guarantee that I will have it before the end of the day.EDIT: By 5:30 PM it still was not finished. I was told I had to leave it for another night or bring it back to complete the work, since it would take "another couple of hours." I took my truck away because I need it. Not sure what I will do now. If I take it elsewhere I will have to pay to have the work completed... if they will even do it.DON'T TRUST PRATER FORD WITH SERVICE FOR YOUR VEHICLE.Period.
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October 2023 by Russ H.
I worked with Chris in sales at Prater Ford and would highly recommend him! Easiest and quickest vehicle sale I have been involved in.
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September 2023 by Cathy Coffey
I couldn't have asked for better treatment than what I received at Prater Ford. From my car breaking down in their parking lot, to being helped by Greg in the Service Dept. He was knowledgeable, understanding and compassionate with me. It was hard to give up my Escape after caring for it for over 8 years.I will definitely go to and recommend Prater Ford in the future
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September 2023 by Glenda Petty
Prater Ford has done a great job in servicing my vehicle. They have also replaced a part that was under warranty. They do a good job of scheduling my appointments and being ready for my car when I arrive. My experience with Prater Ford at this time has been very good.
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August 2023 by Ashton Womack
This review is ONLY for the Service department because that was who I dealt with. I purchased an expedition at a different dealership and needed someone to look at something with the transmission so I needed to bring it to Prater since they had a “Ford transmission tech” per our warranty. I made an appointment for them to look at the transmission and a step bar issue. We discussed on the phone that the appointment was for them to look at the vehicle (1-2 hrs), see what needed to be done, order the parts, and then I can schedule to bring it back. I go to my appointment and they say I need to leave it for 3 days or so. I explained what I was told on the phone and they said that they offer a courtesy ride…if it’s within 20 miles. Of course I live over 20 miles. They look at the issue and make an adjustment to the transmission and don’t do anything for the step bar. They say I’m in a “monitoring phase” and to let them know if it happens again. Well shocker it still is acting up intermittently. I make ANOTHER appointment to bring my car up (40 min one way and have to arrange child care) and they say they cleaned some debris out and lubricated it. I get home and it immediately acts up again. When I call back they say they can look at it again but not sure what the actual problem is and there is nothing on the tech forum board online. They said if they start replacing parts that are deemed good Ford will back charge them. Sooooo I’ve paid my deductible on my warranty and I’m still left with an automatic step bar that works when it wants. I wouldn’t recommend using their service department. I had to fight to get answers and was made to feel like I was an inconvenience when I went to them for help.
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August 2023 by Ken Haynes
My wife and I are planning on adding another EV and stopped by Prater Ford to test drive the Mach-E. Collin greeted us and was excellent. He allowed us to take an extended test drive with no pressure to buy and we liked him immediately. We are still test driving other EV makes, but if we decide on the Ford, there isn't a better place to buy one.
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July 2023 by Garfield Kurtz
Small town vibe. Service seems busy and that’s okay. I enjoy the selection in the lot, they always seem to have a few mustangs to look at.The owner and his son are always there.
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May 2023 by russell ergle
One of the most pleasant buying experiences ever. Can't say enough about how helpful Charles Prater and Brian Law were in making this Bronco purchase a pleasure. Thanks!
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May 2023 by Rochelle Miller
My sister in-law and I were traveling to Florida from Illinois and did not plan on having any issues with our vehicle along the way, but we noticed a strange sound coming from the rear tires/brakes when we stopped in Calhoun GA for breakfast. Looked up the nearest Ford dealership and Prater Ford was less than a mile away. We were greeted with three employees in the service department who said that they would take a look at it and let us know what the issue was. Within 10 minutes they told us that our rear brakes were metal on metal and that they would not recommend us leaving without new ones. They said that they could get it fixed right away and have us back on the road before noon. They did exactly what they said they would do and got us back on the road before noon!!! God lead us to the right place at the right time and we made it to our destination safely!! Thank you Prator Ford for the excellent service and taking such good care of us as we were traveling through. May God bless you all for your kindness and expertise!!
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May 2023 by Mason Woodard
This is a great place to have your Ford vehicles serviced. The atmosphere was welcoming and friendly. I was greeted with a smile and the person Mechanic working on my vehicle was very knowledgeable and enthusiastic!
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April 2023 by Sherin Gottlieb
PRATER FORD IS THE BEST! I tried for 4 1/2 years with a warranty to get work done from Mt. View they were horrible. Prater Ford took my truck had it a few days and fixed everything the first time. They listen and do not take advantage of people. PRATER FORD IS AWESOME!!!!!
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March 2023 by Jon Laster
Prater Ford went above and beyond for me recently. I was traveling through headed to Florida when my F150 Raptor broke down. What could have been a vacation stopper ended up just being a few hour delay. Grateful for the folks at Prater Ford!
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March 2023 by Claire C.
I had some Major work done on my Truck here... They went way beyond what they are required to do for me!!! I can't say enough good things about the awesome bunch that work in the service dept!! They saved me a lot of $$Thanks again for being the best at what y'all do!!!Claire Cochran