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January 2024 by andrew hyandai
awesome guys
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December 2023 by Justin Landers
I am humbled by the kindness and customer obsession here. Car broke down at Buccees overnight driving from Miami to Chicago with my young family for the holiday. They prioritized us and had us back on the road in a couple of hours for what I thought was going to be a terminal issue. They had every opportunity to take advantage of my situation but offered a low price, transported me back to the hotel, dropped my car off and trusted I’d come back to pay after loading my family into the car. The shop itself is no frills but don’t judge the service quality based on that - it’s a place for repairing cars and they do just that. The whole crew was fantastic. Not just honest mechanics, honest compassionate people. Then later that evening the owner called to check in and make sure everything was still going well with my vehicle. Who does that? Other perks: They have the sweetest shop dog you’ll ever meet and they aren’t too far from a Starbucks if you need to wait somewhere comfortable.
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December 2023 by William Mcabee
I can honestly say that these guys Get the job done! They do an amazing job, very affordable, and don’t waste no time getting your car back to you! I’ve had my wife’s car fixed twice and my truck and they’ve all had it back with a quickness. I highly recommend them. Customer Service was definitely some of the best I’ve seen in years!
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December 2023 by Connor Tarter
I had a transmission failure out of nowhere and these guys took care of me better than any mechanic I’ve ever used. They drove out to my car to inspect it so we could try and avoid using a wrecker, he’s been extremely communicative about the process and what to expect for costs, and those costs have been much better than I would have expected considering the nature of the repair. He’s also going to deliver my car to me all the way up in Chattanooga so he can properly road test the work he’s done and ensure it’s good to go. Just outstanding service in an industry that is plagued by bad experiences and poor communication. I could not recommend this shop more highly.
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December 2023 by Julia Fee
Josh and his team are incredible. Our car broke down near his shop on the Sunday after thanksgiving and he was the only shop nearby who was open and ready to help. He was responsive, prompt, and professional. We are so thankful for them!
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November 2023 by Invictus 667
Just had my 04 Honda Odyssey fixed and it was the most comfortable, reliable, and friendly experience I've ever had going to a mechanic. I'm very happy with the service my husband and I were given. Highly recommend.
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November 2023 by Trey A
Fantastic service! We hit something on the interstate otw to Nashville and it leaked all the trans fluid out. I called here and he was at the shell station in 15 minutes to inspect my car! Nicest and most helpful mechanic I’ve ever met. Had me towed to his place and on the road in a couple of hours on a Saturday!! Thank you so much for making a bad situation so much better. You deserve all the best in life for the way you treat people!!!Service: Transmission repair
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October 2023 by Aleri Bridges
Highly recommend. Not only did he fix my vehicle but he did it in a quick manner. 10/10 recommend him and his crew to anyone! He didn't even hesitate to help like so many others I called. Happy there are still decent mechanics who won't take advantage of someone
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October 2023 by Carey Willard
Such an amazing place! I was having tire problems driving back to TN and needed help before getting back on the highway. Considering I just showed up with no appointment or calling first, not only were they so quick (under an hour), they were very kind and as a young female not knowing much about cars they helped me understand what was happening and made me feel reassured before getting back on the road. Definitely recommend to anyone in the area!
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September 2023 by Kelly Browning
I have meant to write this review so many times, but realize that it's been several weeks since we visited this amazing shop, and I'm still so appreciative of all they did. We were on our way to West Virginia on one of the hottest days of the summer, when we heard a loud BANG and the a/c was gone! We looked online and found Simpson's Reliable Automotive. It was late afternoon and the thought of any shop taking us on the fly was unimaginable. But, Josh said, "Bring it over!" When we got there, his team all came up to the car and started diagnosing. Our dog was panting uncontrollably, so Josh immediately took action and had us sit in the cool air of his lounge. The repair only took a couple of hours, and Josh's team did a PHENOMENAL job! It's been over a month, and the a/c still blows cool as a cucumber. The best part, is how reasonable Josh was with the pricing, even though it was an emergency situation.I wholeheartedly recommend this amazing team for all of your auto repair needs. The team is absolutely stellar, and we are forever thankful!Service: Air conditioning
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September 2023 by Nia Shiree
My car started acting funny, and I called all around but no mechanic was available to assist as it was Friday at 5 o clock PM. I called, and all he said was bring it over. Not only did they work on my car, but fixed everything quickly and had me back on the road in no time. They were very kind and had general car for my well-being. I can not recommend them enough. I am so happy they answered my call. I appreciate them so much!!!!!Services: General repairs & maintenance
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September 2023 by Katherine Bolton
I couldn’t get my car to start and had been here previously. They sent someone out to try to jump my car off. But figured out it was my key they fixed the issue. My car battery had. corrosion they cleaned it. They helped me so much. It’s nice to know there are still good people out there. They also have an awesome dog named Hulk which the sweetest they rescued him from the pound. Great people they know what they are doing. I would highly recommend them. I rate them 10 stars ⭐️
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September 2023 by Daniel Borrero
This place was a God send. The owner is wonderful. We called right before they closed and they worked on the car late into the night. We would have been stranded for at least a night. They are amazing. ?
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August 2023 by Capt Clyde
Called them at almost 1:00 in the morning broke down and got a text message from them walking me through how to get towed there. They changed several clutch parts to get me up and running the next day. It was a great experience.
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August 2023 by Jorden Aiman
I was traveling to Florida from Indiana with my mother, sister, and our 4 little babies and my car broke down. Josh came to help us and got my car to his shop to let me know my alternator went out. He had one of his mechanics fix it or so I thought! When I got to Florida my car started messing up again! Come to find out he did not put my coolant cap back on and it’s got all over my engine and alternator not only that one of my grounds to my engine was not grounded!!! I found a mechanic in Florida to help and he told me my alternator needed replaced again due to the coolant splashing all over it!! Not to mention my radiator was cracked due to not having any coolant or them applying to much pressure!!! The mechanic in Florida showed me everything that Simpson Reliable messed up on!! I would not recommend them to anyone!!!! The last thing I will say on this review is if you do go to this shop make sure you get a receipt for your parts of where they are purchased at because he told me I was getting a new alternator for $389 but got me a remanufactured for $220!!!! When I contacted him to let him know what happened he had the audacity to laugh like something was funny!!!!!!!!!
