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January 2024 by Janet M.
Terrell was a great help! Nice things in the store to choose from! Looked at their transformer couches for entertainment, which are amazing. Also, I shopped for couches and mattresses.
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January 2024 by Shirley F.
We did not ever get the furniture we purchased and it took 2 months to get our money back. Ashley DID NOT give it back. We only got it back because we disputed it through our credit card. This store continually lied to us. Beware of this store. I do not recommend shopping at this store. Only a one star rating because I couldn't leave a zero!
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November 2023 by Sirica M.
Wonderful experience and caring staff. Ashley was amazing to work with. I plan on coming back to purchase more items.
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September 2023 by Timothy Holguin
I bought 2 sofas over a month ago. The purchase was easy and quick. When they were delivered I discovered on one of the recliners the left side would not recline and the right side would not go down. I called the same day they were delivered the problem. The requested someone to come look at it so had to wait about 2 weeks for someone to come. They came to look at it and ordered parts to come to my house. I received them and called to set up an appointment to have it fixed. I am going to have to wait almost 3 more weeks to have it fixed. A brand new sofa recliner that can not be used right. Very disappointing and not a good image for Ashley Furniture. Word of mouth goes a long way. Also, my name is Joseph not Timothy, somehow my son's name it attached to this.
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September 2023 by Joseph Fouts
I am so appreciative of the friendly staff at this location, particularly Jakayla, for assisting my wife and I in the search of a new couch and dining table set. The manager was so patient to show us as many options as possible before closing. Thank you all.
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September 2023 by Jason Hardin
Billy took his time with us and was friendly, helpful, and kind. He answered all our questions but we never felt pressured. Great experience.
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September 2023 by Monica F.
Definitely ask for Billy to help you out! He was so, incredibly helpful and knowledgeable. He and Fatima had us in and out on the same day in no time at all. I will definitely be back for anything else I need.
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September 2023 by Dayrle Jones
Billy was AMAZING! I had a lot of questions and he took the time to walk me thru each item we looked at and go over different options and styles.Also both managers in the store were extremely helpful and knowledgeable!I’ve been furniture shopping for the last 9 months and have never received this type of service. Thanks Billy! I’ll be in touch soon!
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September 2023 by Anthony Gaddis
Buyer beware!!! We just received replacement #3 for our table set we just paid $700 for. Chairs came fine, bench was fine, table has been damaged every.single.time. Customer service was horrible. The escalation lady we dealt with was awful, getting loud and ugly. Now we are stuck with a damaged table and they want us to carry it to donate it and show them the donation receipt before they refund the order. They will send FedEx, which took 2 weeks the first time before they picked it up. Meanwhile, we are stuck with a beat up table and short $700.
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September 2023 by John Hand
Came in to replace an online order that was canceled without telling me - this doesn’t reflect on the store but the rest of this review does.When I came in the manager helped me pick out replacement furniture. A kitchen table set with chairs and a bench, plus a dresser and nightstands. She had to leave and told the sales manager to have my order delivered via threshold, which means that their distribution center delivers the items to me directly. She also told him to offer me a discount using promo codes.While the sales manager tried to placing my order he had tech issues. A lot of them. System freezing, crashing, logging him out, overriding price matching, delivery calendar blocking off, etc. It took 2 hours in the store for my order to get placed. When he finally printed the invoice my email address and billing address was incorrect. He assured me it would get fixed first thing in the morning… as I leave the store I see on the receipt that he didn’t give me the promised discount.He left a note with a big bold red marker for the manager to look over my order and make corrections and left it on the desk after they closed. The next day I called in the afternoon and confirmed that it had not been updated. Got that fixed and was told the nightstands would arrive the following Wednesday. Great.Surprise! That Friday the dresser was delivered and it was broken. I called and spoke with the sales manager again but when I told him the situation he began speaking to the new team member in training telling her what to do. Not “I’m sorry that happened, here’s what we’ll do to fix it.” Terrible customer service.A week later and I still don’t know what’s supposed to happen with my return, when the replacement will arrive, nothing. I call and speak to the sales manager again. He promises me that their warehouse manager will call the next day with an update on the return and additional items. I told him I don’t expect her to call. He disagrees. Next day, she doesn’t call.I call back. Turns out the warehouse is only willing to make one trip to my home, so nothing was scheduled to ship because they’re still waiting on one piece to arrive in their warehouse. Like they’re holding my furniture that I paid for weeks ago hostage.Every promise was broken. Terrible customer service. Terrible communication. Basically, unless you’re walking out of the store with your furniture in your hands, good luck! No tracking info provided. They piecemeal every item out to a different team member. Anyone you call passes the buck to someone else who doesn’t follow through or call you back when they say they will.I honestly can’t believe this is how a “professional furniture distributor” operates in 2023. Just order from Wayfair. It will arrive in 2 days.
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September 2023 by Robert Whitney
We ordered a Credenza/Shelf from this store, paid upfront and for delivery/set up.The guys who showed up weren't with the company, and were third party. They were sent with damaged items (scratches on the top/back/sides, and shelves that have been rubbed raw on one side) and they were missing the door knobs screws.we paid for the item to be built, the guys even set the feet backwards. We tried to refuse the damaged items, but they said since they already built it, they didn't have any way to return it and we had to call customer service. So we started a ticket with the customer service for repair and replacements. They quoted us a month wait for a technician to "evaluate the damages".We called the day before to confirm, and they said that they didn't have any tickets for this technician visit. We spoke to three different people before they "found" the ticket we had created and confirmed the Technician visit.The Technician never showed up, so I called customer service. They told me there was no technician scheduled, and that they had "just ordered new door knobs 12 hours ago." I DID NOT NEED THIS, I wanted a replacement! These damages are BEYOND REPAIR.They would not give me a date that the technician would come back and out I would "have to wait until the replacement parts got here for us to schedule a technician".
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August 2023 by Unrealistic Tumbling
Bought a sofa, entertainment system, 2 book shelves & a coffee table EVERY SINGLE item was broken or damaged in some form or way. Would never recommend buying fro Ashley again… it’s be almost 2 months and still waiting on a replacement piece for the entertainment system and they don’t seem to care. Apparently I have to do all the leg work to get things made right. A simple “I’m sorry” seems like a passive way to deal with the situation. After I get the situation resolved I will never be shopping with Ashley ever again… this has been the worse experience I have encountered dealing with furniture. How simple is it to send replacement pieces in a timely manner? Like almost 2 months of worrying about an issue that shouldn’t exist.
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July 2023 by Emily D.
Carli, Brian, and Lindsey have been SO helpful and informative getting us our dream furniture! We did get the table and couch set pictured, plus a dresser not pictured. Lindsey was able to show us the different table options and ultimately sold us on the set. Brian and Carli helped us with all the financing options and deciding the best choice for what we wanted. We're overjoyed with our purchase and can't wait to have it in our new home!
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July 2023 by Brittany Michelle
Our $5000 mattress we bought from Ashley's, had lumps in it only after a year, we called and they brought people out then the techs lied saying we didn't have the warranty due to no tags, my partner and I flipped the bed and found what they failed to look for. They were only here for five minutes and did nothing. We called to see what could be done and that was no use and running us around saying we have no case.
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July 2023 by Carlos Molina
Carli was amazing and super professional. She help me on choosing my furniture and answer all my questions. Thanks Carli
