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November 2023 by Robin Hannah Featherscout Lacole
The time to receive my bankcard is horrible... Opened account on October 20th and today is November 1st... The girl who opened my account said 5-7 business days. Well this is well past that date. Post office says check with bank and bank says check with post office. What a round around. Closing my account tomorrow.
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September 2023 by Penny
A man name Andy just standing behind one teller sucking a lollipop like a dam child with a total of 14 people in line. If you’re getting paid then open the next window and take care of your customers. Geez
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May 2023 by Аня
I highly recommend this business. The bankers have been nothing but amazing, trustworthy, helpful, patient, kind, and understanding to whatever solution that needs to be done. This bank has helped me on numerous occasions with the HOA and personal banking needs.I would not use any other bank but this bank, I am very satisfied customer. Thank you Bank Of America.
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November 2022 by Leo Divine
I like the security of the building atm. Only BOA members can get in I’ve never interacted with staff but the atm is awesome and I feel safe
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October 2022 by Desireé Mulaâ
Jordan was a great help he helped me open an account with BOA with know problem he deserves a promotion his customer service skills are top tier. Thank you Jordan for your excellent service-Derrica O.
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October 2022 by Derrica Oderat
Jordan was a great help he helped me open an account with BOA with know problem he deserves a promotion his customer service skills are top tier. Thank you Jordan for your excellent service-Derrica O.
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August 2022 by M S
Horrible customer service. The lead teller, assistant manager or whomever she is, name starts with an F, serves noting but judgement and disrespect each time I visit this location. People are left to wait in line while she flirts with another lead / manager - highly unprofessional. If she cared more about her customers and less about what she and her work candy are ordering for lunch (yes, I stood in line with 9 people deep while she planned a lunch order vs assisting people at 10:45am…) then she would be a better worker. Horrible customer service. I have experienced similar interactions with her over the past few years and have observed she responds well and services one culture of customer with respect but not all. I have closed 2/6 of my accounts with BOA due to the unprofessionalism of her and this branch alone. I have been with BOA for 17 years and will be thrilled once my accounts are closed. Do not reply back to me directing I contact your FB team to share the above statement. Implement long overdue training to your staff, discourage workplace romances and inform your employees they are required to treat all customers the same.
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August 2022 by Rodney Renner
There is a reason they have such a bad review. That’s all I can say and still be considered nice.
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July 2022 by Thomas H
Knowledgeable and friendly, Jordan has been a big help for setting up our business account. This is one of my favorite place because they take care of me. Thank you so much!
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June 2022 by ITexec
Finally closed out my banking relationship with B of A after 25 years today. Made the mistake of going to the Canton branch where the corporate "racial re-education program" is in full force. If you're into that, this is the bank for you. If not, try Chase. They still put the customer first and treat you with respect.
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March 2022 by Allison Jones
Horrible bank. Literally ATMs always out of cash and super rude people. I Literally went in to use contactless pay on the ATM. No cash so I went to a teller. He first served a lady in front of me she asked for 500$ didn't check her ID or anything. I get up there asking for 40$ and suddenly I need my ID and would have to wait in line again if i went to my car to get it. What? But someone asking for 500$ didn't need to show their ID. Little strange. Would not recommend this branch and if you need a working ATM definitely don't go.
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March 2022 by Jason Fulks
I stopped at the Riverstone/CantonGa branch to cash a check. Being a non Account holder I was charged a $8.00 check cashing fee, which I’m fine with. I asked for a receipt for the $8.00 service I PAID for. Darren informed me they don’t issue a recipe for a paid service. He directed me to Sharon she refused to issue me a receipt. It’s illegal in the state of Ga to refuse a receipt for a paid service. Lawyer time.
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March 2022 by Daniel Gramling
This branch and the entire bank itself is light-years behind in technology and customer service.get with the times.
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February 2022 by River Walk
I have nothing but positive things to say about this bank. I have had business banker advisor Vivian has been nothing but amazing with helping our community. Thank You, for your dedication, patience, understanding, thoughtfulness and being professional.
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January 2022 by Lizzy Mepham
Vivian at Riverstone Parkway branch has been an absolute pleasure. I returned back to the US from UK where me my husband and our daughter are starting our lives from scratch. She was excellent and very helpful assisting us with setting up our bank accounts and the today with our credit card application to help build our credit. Thank you Vivian for delivering excellent customer service! We look forward to seeing you soon!! Lizzy and Andy
