-
December 2023 by Jason Rappaport
Ordered yesterday for next day delivery. Confirmed again this morning it would be here today. As of 9PM and they still claim my delivery is coming today on the bestbuy website, yet their logistics provider Roadie shows it won't arrive till tomorrow now. Customer support also confirmed it will be another day now. I guess that is what happens when it just rots in "Pickup In Progress" status for a day. Next time I'll stick with Amazon.
-
December 2023 by Cheryl
I needed tech support following a major theft of my passwords and identity hacking. I'd accidentally erased a bunch of account icons from my husband's laptop, and we brought the laptops to Geek Squad in Canton, which at 70 miles is the closest Best Buy to our home. Dillon was very kind, friendly and professional with us. He listened patiently to our issues and explained what he could do to help us. The staff wasfriendlyandattentive. In general. .starusDilsevershortcuts
-
November 2023 by Dianne Rascoe
Service lacked, but selection was good and did eventually find what I was looking for on my own. Check Out Line could have been better planned for the BF crowd, was slow moving, and cashiers leaving post to go get items made it even slower. A separate Customer Service line and a Check Out line would have been more efficient.
-
November 2023 by Tiffany M
Geek Squad employees was completely useless with my iPhone repair through AppleCare. Bad attitude and unwilling to help…Traveled a hour to this location for my appointment… ended up having to travel another 40 mins to an Apple Store… then waited there forever (since it was a walk in).Ended up with helpful Apple employees and a fixed iPhone, 2 hours from home for something that should’ve took 20 minutes at my original appointment with Geek Squad… best to just skip these guys completely and go to an Apple Store!
-
November 2023 by Bela Krusac
The customer service is excellent. I bought almost $400 worth of wifi hardware, and after testing it , I decided I didn't want to keep it. No problems with the refund; easy peasy.
-
November 2023 by Jeff Walker
I showed up at this location at 2:15 on 11/13/23 was never acknowledged by anyone in a blue shirt, 3 sales people walked right past me, however a warehouse employee that was putting stock away stopped what he was doing to help me. At this location the warehouse employees value their jobs more than the floor employees.
-
October 2023 by and don't call me Shirley
The employees are courteous enough, and I suppose it's nice to go and look at products in person sometimes... But the last two times that I actually needed something from Best Buy, they did not have what I needed in stock, and even though they could order it for me, it would usually take 2 weeks... So on both occasions, I ended up going out to the parking lot, sitting in my car, and just ordering the items from Amazon. You have a large building, so start keeping an inventory.
-
October 2023 by Scott Brown
Couldn’t accomplish anything here. Geek squad was obviously trying hard to give every reason why they could fix my computer. Lazy. Completely obvious. Disgusting. Went to the Apple Store after and they fixed my issue free of charge and it was fast. That Geek Squad guy at Best Buy was pathetic. Not sure why he has a job if he doesn’t want to work. ??♂️
-
October 2023 by mvans29
Helpful employees. They don’t have quite as many items as some stores and have referred me to the Kennesaw store for some computers but this is my preferred store for good service.
-
October 2023 by Nishanth Raja
Ordered the Iphone 15 plus here. Sterling (from verizon) helped me throughout the whole process. He even spoke to CitiBank to get the best promotional offer due to some issue between Best Buy and Citibank. Thank you Sterling! Highly recommend to buy your next phone at this location!
-
September 2023 by Colleen Reyerson
We were happy to find reasonable prices on our target items: a smart TV, mini fridge, and microwave. The young associate who ultimately waited on us was very helpful and efficient.However, I'm unable to give a five-star rating due to our initial experience with a 60s-something associate in electronics when we were looking at TVs. He was helping a customer and asked if we'd signed in at the front desk so we'd be next in line. (We didn't see any other customers in the area.) We said no, we didn't know we needed to sign in (neither of us had been in a Best Buy store in ages). Seemingly annoyed at having to explain the process, he said impatiently, "Well you have to sign in first."Several feet past the electronics desk, we passed a sound system with a crazy high volume. I turned it down, and my friend and I continued toward the front desk.A moment later, the associate, now at the sound system, called loudly after us, "Thanks for turning that down, but I'm turning it right back up," which he did.At the front desk we asked for assistance, from anyone other than the sarcastic smart*** in Electronics.A short time later the young associate appeared and graciously walked us through selecting, purchasing, and loading the 43" TV, mini fridge, and microwave. (No sign-in required.)
-
September 2023 by Phyllis Colwell
The guy that brought the t.v. out to my car said I need the “code” and this t.v.s not going to fit in your suburban. Thankfully another guy came by , he told me not to worry about the code after he asked me some questions, then he asked me if he wanted him to climb in my suburbanand put the back seat down, I said yes please. Thankful for the second guy he was so helpful.and let the back seat down. I said yes please.
-
August 2023 by Austin Moore
Best Buy is lucky to have employees like Dylin West and his floor partners.Very knowledgeable about the product I purchased which was a Asus laptopAlso they made due with helping me with the company facing a staffing shortage
-
August 2023 by Dee Neal
I had a great experience at this store. Jazmyn offers excellent customer service and when there was trouble pulling up my Best Buy account, she was super helpful in getting it all figured out. Definitely recommend this location!
-
August 2023 by Salvatore Mastropole
I drove one hour to buy headphones. I explained I needed them for a television and they gave me headphones for a radio. I called the company to verify it. I had to drive 1 hour back to the store to try and get the proper headphones
