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October 2020 by Sheryl B.
Chris in the garden center Was a huge help to me. He loaded 6 large bales of wheat straw into my car and tied down my trunk for me. The young man that rang me up in the garden center was also friendly and helpful.
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August 2020 by Bryan Doolin
Beware!
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July 2020 by Holly Mill
PRICE GOUGING (Retail) I had in mind getting a replacement dishwasher. My GE still works fine but is probably 10 yrs old. So I looked around for low priced units. Lowe's had a Frigidaire for $349 and Home Depot had a similar low cost one for $398. I would have bought either EXCEPT the charge to install them was $139!
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June 2020 by Armand R.
Tried calling their repair shop, put on hold for 8 minutes. Same woman kept picking up announcing "thank you for calling Home Depot, how can I direct your call." Frustrating!
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May 2020 by Ken L.
Why are no employees at this HD not wearing masks? My wife and I heard Lowe's is a different story, so we will likely be looking to Lowe's for upcoming purchases. I would rate HD as zero stars if it were an option
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April 2020 by Emily P.
Worst customer service. We spent over an hour looking at wood, getting measurements so that we'd have the right amount and not waste any wood. After 10+ minutes, a lady came to help us get the wood cut. I work in customer service so I get having bad days but being rude to customers when they are showing respect and kindness is SO unnecessary. This employee was throwing pieces of wood around, rolling her and did not care to double check with us on the measurements. After telling her how many pieces and how many inches they needed to be, every piece came out incorrect. We weren't even upset about the measurements but the way we were treated and spoken to was so inappropriate. If the employee would have taken 2 minutes to drop the attitude and actually talk with us, everything could have been avoided.
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April 2020 by Chris Gallagher
Your “curbside pickup” is a hot mess. It’s disorganized, slow and unprofessional. Multiple phone calls, put on hold repeatedly and rude operators. I’m calling for curbside pickup, why would you tell me to come inside to pickup my order? I know you’re adapting to change but when multiple employees are seemingly just standing around looking at the mowers, you’re lacking in the management department.
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December 2019 by Curtis N.
Went in for paint today (12/22/19) and was ignored by Charity and Mark in the paint department for almost 15 minutes. Charity walked up to the counter where I was standing three times with out speaking to me. Mark made eye contact with me several times with out ever speaking or nodding his head to at least acknowledge I was standing there. Then out of no where Charity looks up and speaks to a customer walking up behind me. Looked right through me and the wife. Upon finishing with said customer I asked her if I had some how offended her or Mark. She replied that they were busy. I then asked why she had been ignoring me or why she hadn't greeted me...to which she replied "like wise" implying that I should have greeted her. I will not be visiting this Home Depot again. We left and drove the Home Depot in Holly Springs where the team there was at least 2 decades younger than Charity and Mark but far more polite...they actually greeted me as I approached the paint counter.
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September 2019 by Anne C.
Since moving to Canton a couple of months ago, I have needed to shop at The Home Depot a few times. They are always spot on. Again today I needed a few things and received excellent help. Susie knew exactly what I was describing and went with me. Then Joseph knew exactly what I needed in plumbing. Showed me the choices and described the difference between them. I was able to quickly pick exactly the size and style perfect for my need. I appreciate the knowledgeable, professional, courteous help I always experience when shopping at The Home Depot.
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September 2019 by Robert M.
Used to be a 4+, But they OBVIOUSLY lost concern for the customers. Hiring B*ITCHES in heat to run the register #2, @ 4:45 pm 8-8-19. The front end manager was the ONLY saving grace!!!The other B***** was rude, hateful, careless about how long she kept people waiting in line, (rung up PART of their order, then walked off. Go screaming at me when I TOLD HER (5x) I didn't have the receipt yet, it'd not been paid for. I had 3 other buggies, intending to purchase the contents of ALL 4 buggies together. (LOTS of yard/landscape things.)This hateful WITCH was SO clueless, she NEVER DID, nor could understand that I didn't have a receipt...that it had not been paid for. EVEN TELLING HER...I'd been down to tool rental to"CHECK ON" the price for rental of an aerator, and ALL SHE COULD DO, was ask, "Well do you have the receipt for that? AGAIN..I told her I JUST WENT TO CHECK THE PRICE. I didn't buy it, nor rent it, nor even reserve it. OBVIOUSLY this woman WAS/IS not well!!! (idiot actually, but trying to be I wouldT trust her skills to ring up an order, even IF she was otherwise nice about ANYTHING. Either they can't find ANYONE else with quality people skills, or wise this woman has connections or knows something on someone.
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June 2019 by Jeff B.
I'll start by saying I love Home Depot. But this location is full of lazy, unhelpful people. The Home Depot off Sixes Road is far more helpful. I guess it's the sign of a good economy. The dregs of the labor market make being lazy an option. This is the 6th or 7th occurrence of no customer service at this location. Lowe's is also around the corner from me.
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April 2019 by Steve Totten
Will rip off the customer any chance they can. Purposely do not stock replacement parts, but point you towards a website that sells the items for more than 400% markup compared to Amazon.
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April 2019 by Danielle Webb
Riverstone Home Depot has excellent customer service. Each time I go there, everyone is extremely helpful. They truly care about each of their customers and go above and beyond to serve. Kevin back in flooring has been especially helpful in several departments for my family. Thank you, Kevin and Riverstone employees!
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November 2018 by Sara Kay
I went to The Home Depot without a clue of what I needed. I received exceptional service from a gentleman named JR. I was completely clueless on what I needed. JR was able to not only direct me to what I needed, but he spent the time with me to determine how much wood I would need. Even though I changed my mind a million times and his lunch was pushed back, he stuck with me and had patience. JR was very kind and didn't make me feel like a complete idiot. He even cut the wood that I needed to exact size. He made sure that it was done perfectly even though the cutter was not accurately cutting. The project I am working on will go perfectly because of JR.
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May 2018 by Valerie W.
Ordered a washer and dryer 6 weeks ago and they were suppose to be delivered a week ago. The washer got damaged and they did not deliver. Rescheduled for this week and never showed up nor did we get a phone call. And they charged our credit card last month! And what are they willing to do in return? Nothing! Do not order anything from them unless you can purchase and walk out the store with what you need!