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September 2025 by Crista Scott-Barbour
We have had consistently accurate service from Kroger pharmacy hickory flat. They are knowledgeable and accommodating. Service is great. They follow up. We are quite pleased with their reliability across the board from pharmacists to techs. We are confident in their service and grateful!
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March 2025 by Ryan Satterfield
Kroger pharmacy employees can't count and act like they are doing you a personal favor by filling you prescription.
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October 2024 by Jason Donley
I’ve been getting prescriptions filled here for over ten years. Staff has been helpful and courteous. They are good about calling the doctor’s office to get refills when needed. Very happy with the service.
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August 2024 by Joe Smo
I don't get the bad reviews on this site. I've been going here for prescriptions, almost every month, for 8 months and have had nothing but great interactions with very professional, accurate and accommodating staff. They are always friendly, and my prescriptions get filled very quickly. I love this location.
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August 2024 by Shawn Holcomb
Great staff and customer service go out of there way to help
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April 2024 by Travis
Robot for phone. Horrible service over phone and in window. Staff not knowledgeable.
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January 2024 by Jacqueline McMaster
I was trying to fill a mild pain medication after a dental procedure and my dentist printed my RX on paper from computer and signed it. This location made me feel like I was some drug seeker or scammer because they needed to call my dentist to verify. Then said well we can call but it will be tomorrow and we may not have it in stock by then!?! The way this kid was looking at me was so nasty and judgmental. I work in healthcare and understand that there may be roadblocks to filling a medication but he easily could of said “oops your doctor put this on wrong paper, we need to verify before we can fill this are you ok picking I tomorrow” I would have been fine. I am already in pain last thing I need is a guilt trip for wanting to be able to sleep without my mouth throbbing. My entire family uses Kroger but they will be canceling their prescriptions and having them transferred elsewhere. I left this pharmacy almost in tears for how they treated me.
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December 2023 by James Cooper
Horrible!!!! Hurtful!!!! Hurtful!!!! Horrible!!!! Horrible!!!!! Very very racist and nasty towards black people. Please close this racist place down. I spoken with an employee over the phone and they said they had my medication. I then drove there to pick it up, Well the white lady looked at me as ? disgusting and said they didn't have my medication. A second white lady came to the counter/ head manager looked at me with disgust and frowns in her face. She gave me my prescription back they didn't even look it up at all. This was the same manager who rudely one time before hurriedly rudely rush my prescription to the counter nastyly didn't want to put it in my hand as l reached for it. She acted like I had a disease or if I was vomit.I don't understand l placed it in your hands ? with courtesy why can't you do the same for me. As I have been going there they are always nasty and very very rude!!!! How can you tell someone we have your medication and when you get there they tell you we don't have it. Well I also notified Kroger manager of this, Shame on these folks so Pathetic. They need a whole new staffing, Close this racist Kroger Pharmacy Down. It's been at least 10 months and never has my medication.I know it's because I reported their rude behaviors before. The date is the 12/4/23 time 12:53 noon. ? Thinking of getting ⚖ legal help. Have a lawyer look into if Kroger Pharmacy sold the medication l used that day, While being Discriminating to me telling me they didn't have it. Sad as they clearly told me they have it. Please anyone help me, l really really need advice.
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September 2023 by Pamela W.
They don't pull expired meat, milk, etc. off the shelves. I've ended up with expired products several times. Very frustrating. If you shop here, be sure to check the expiration dates closely.
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September 2023 by zane pucylowski
If you need the wrong prescription filled multiple times or want to be continually told something is ready when it isn't, then this is your place!!
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July 2023 by Eduardo V.
i like the bathrooms they are clean well somewhat clean but would recommend if you ever need to go to the bathroom real quick
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June 2023 by Erin Buckner
I have had so many problems with this pharmacy it’s ridiculous. My doctor would prescribe 4 or 5 refills throughout the year and I would go to pick up a prescription and they would tell me I have no refills available. This has happened to me three times with two different doctors…Every time I would try to get this resolved the pharmacy would blame the doctor and the doctor would blame the pharmacy. Every pharmacist I spoke with was ZERO help and some even blamed me. The most recent issue I had was resolved by Katie, who was so nice and genuinely wanted to help. She is the only pharmacist at Kroger that was actually helpful that I have dealt with.
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December 2022 by Dave Bielicki
After being with Kroger Pharmacy for 20 years, it's the last straw and I've moved on. I don't understand the logic of why I need to come back hours later after already waiting hours to get simple refills. Especially when there is no one waiting but me. Seems to me the customer waiting in store should take priority than others who are not in store. Pouring pills from a larger container to a smaller one should not take hours. Then getting smart mouthed by a Pharma employee, well that just finished me off. Bye bye Kroger. Avoid if you can.
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November 2022 by Sbbc
The worst! just had surgery and they said it was too late to fill my pills needed last night and would have to wait and was too late in day to do a transfer. It was 6:15 pm. lolHad doctor call it in to Walgreens. No problem got what i needed elsewhere. Very Rude and Unprofessional in medical industry. Pharmacy is worst then Kroger's subpar Produce!
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November 2022 by Louie Doden
Absolute Worst Pharmacy ever! Closed early on one occasion 7:55 while i was standing there they were already going to clock out and gates were down. Then today Just called to ask if they had a backordered Medicine in stock that most are out of and doctor had to send it in asap. The answer I received was "cant tell you over phone if we have it" . WHAT? you expect me to roll the dice and have doctor send over or personally carry it in. just to be told you are out of it And the stores can not find out stock of others not very bright as you can see, . So they expect you to drive to each location to take a chance .. called 8 Publix's no luck but were very helpful, 6 Kroger's answered and did not have it. Walmart was out at 3 local locations. Finally found it at another location. Everyone answered the question but the horrible people at this store. Need to learn to help patients . My child needed his refill and they very well could have had it. Never Never will i step foot in the location again and will advise everyone I know to use Publix or other places.
