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March 2024 by Michele Grant
I definitely enjoy the actual massage…my concern is in the fact that I have had 3 separate incidences of communication failure. Today’s example: I show up for my scheduled appointment and I was told that I was not on their schedule. All I get is “sorry, have a nice day”. This is unacceptable in a professional setting. Not only am I a patron, but I have referred others to the Spa (or gifted treatment). I had to ask to be put on a waiting list so that I may be able to get a visit in March with my preferred masseuse…no suggestion of that was even offered. My appointment was made since the last visit in February, yet somehow….If I wasn’t in actual pain, I would cancel this membership all together and find alternatives. Three is enough!!
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February 2024 by Kris Jennings
I haven’t had a facial in years, and decided to treat myself. Lauren was fantastic. After an hour I looked years younger and felt so relaxed. The entire staff was welcoming and friendly. I will definitely be back.
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November 2023 by Kelly Spears
Josh- hands down amazing! Technique was best I’ve ever experienced in quality care. Thank you & Kendell
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November 2023 by A R
I love this location! Easy to boom appointments through the app and great therapists for an awesome massage!
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October 2023 by Phylly Phee SW
Very friendly & professional staff.Very relaxing, therapeutic massage and delightful facials!! Wonderful teas, fresh water, for your needs... as well as the place smells great!!!
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September 2023 by Peach Peach
Donna was very professional & kind. Best Massage therapist I've ever had. She's quiet and allowed me to enjoy my relaxation time while focusing on my needs. She didn't disappoint! She's awesome!!!
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August 2023 by michelle grunkemeyer
It was so nice to be able to schedule the same day.I loved my stretch session with John. I had been in the hospital for nearly 3 weeks and hurt so much to move. When I got in my car after, I moved without pain.Nina was wonderful. She's quiet and just let me enjoy the massage. She paid attention to the places I said were especially painful.And the front ends Payson was so helpful in getting things organized. I will be back.
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July 2023 by Lessie Cowart
The massage was pretty great. Very peaceful. Just what I needed before the start of a new school year.
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July 2023 by Kathy Robertson-Carter
Need a massage, give them a call. Or maybe a facial. Great place to go.
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June 2023 by Lauren Caccavone
I have a member agreement with Massage Envy in Canton, GA for a monthly massage. I pay a monthly fee in return for a service. They consistently do not provide a service but continue to charge my card every month. Every time I show up the massage therapist is not there even though I have received confirmation text messages. At this point I have paid them hundreds of dollars and not received a service. They will not give me my money back. They let you freeze your account but you have to continue to pay a small fee while your account is frozen. I was frustrated about that but I agreed to do it while I try to make up all the sessions that I had accrued, but the therapist continue to not show up. At this point, I have paid them hundreds of dollars and not received a service. If I cancel my membership, they will keep the money and give me nothing. I will have to continue to pay the smaller monthly fee and continue to get no service. No matter what, I pay them and they provide nothing. The only fair option at this point is to give me my money back. When I tell them that, they say that the terms I am asking for are not in the member agreement and that I would be breaking my portion of the member agreement , but it is Massage Envy Canton that is violating the membership agreement by not providing a service while continuing to take my money and refusing to issue a refund. At this point, it’s unethical and fraudulent.
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May 2023 by Tiffany Wilson
Emmitt was amazing and very knowledgeable and professional! Definitely recommend. The deep tissue was definitely what I needed.
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November 2022 by Dale Cushing
2 in a row. 2 appointments messed up. 1st canceled due to a schedule issue after I was there 15 minutes. Today delayed because the masseuse was being delayed at lunch, I left. I am so disappointed in this place now.
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August 2022 by Robin Langston
My husband and I had a membership for well over a year. Some of the therapists were awesome. However, after multiple cancellations by Massage Envy because the therapist had to cancel, we had enough. We scheduled appointment in advance, around our work schedules only to be called the day before or day of massage that they had to cancel our appointments. They also went up on prices $20 month and to provide such sporadic service is not acceptable. It was hard enough to book with an appointment unless you book several weeks in advance. To top it off, when my husband told the front desk we were canceling our membership, the guy didn’t even ask why he just said ok. He showed no concern about losing monthly customers. Customer Service is not a priority for Massage Envy. We will take our business to a local small business owner and support them instead.
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August 2022 by Stephanie Fincher
Excellent massage with Nina!! Can't wait to return!
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July 2022 by Samantha Marie
Highly dissatisfied with this company. I booked online for a massage - which is super hard to find appointment openings available … so that was a whole other issue. I then had something come up & called to cancel the appt atleast 4 days before. The receptionist did not mark my cancellation so I was then charged 65$. No phone calls, no texts, no confirmations done. When I called to get a refund I was told that it wouldn’t be granted and there was no record of me calling and then they said they had been texting a whole other number that I have never heard of. Spoke with the manager who was super rude. Now I have to dispute the charge with my bank account all because of the lack of them to cancel my appointment. Sounds like they don’t care about their customers and are just trying to make a dollar. I was charged for a massage I didn’t receive and def. CANCELLED.I would definitely go somewhere else
