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January 2024 by Kerrianne C.
If I could give this location a "zero" star rating I would. This is the 2nd time I went in for a tire rotation for tire I purchased at this store. Both times, they said the rotation was complete but it WASN'T. This time when I showed them why I know it wasn't done (which I mark them beforehand to be sure) the service tech AND the Store Manager insisted they did the rotation. She even said that they will pull the Bay Area cameras to prove it. They basically were calling me a liar and yelling at me that I was wrong. I was telling them that they did one side but not the other. Well something changed (maybe they did review the tapes) and they admitted they did not do them correctly. And agreed that they will fix it. Why argue with the customer until you do your research first. Terrible customer service and very bad training for their employees. DO NOT go to this location if you have any other options. A complaint was sent to their Corporate office for their knowledge.
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December 2023 by Steve S
I HIGHLY recommend this location.We stopped by this Mavis Saturday with a nail in one of our tires. While there, I asked if they could also check the brakes on our car as they were making a God awful grinding sound.The staff was incredibly helpful and friendly. The manager was really great. She explained there is nothing wrong with the brakes... the pads and rotors were in good shape. She explained the issue was with another component in the system... nothing that will affect the braking of the car. We have had this issue with this car, VW Atlas, since day one. VW always tells us its just what the car does. Anyway, that's another story.I will be bringing my other vehicles here for sure.
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December 2023 by Joshua Bailey
Picked up and nail and everywhere I called was over an hour wait. I went to them and they got me in and out in 30 minutes seeing I had my wife and two kids with me. Staff was extremely friendly and very helpful. 1000% recommend them
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December 2023 by W. S. Esh
In an effort to find tires for a newer camaro, the manager told me that a 45 aspect ratio was taller than a 55, on the same tire width. It took a full week to get the tires. At checkout, he recommended an alignment, which may have been good advice a week ago. In the end, I accepted a closed shoulder tire because I just wanted the car out of there (and yes, they hydroplane at low speeds) It was a ridiculous experience.
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December 2023 by Michael Clemens
Brought in my Q5 for an alignment, and Mavis (Canton on Northside) told me that, because I'd hit a curb, the car could not be aligned and that something was damaged. The alignment felt fine when I brought it in, and was terrible when I left Mavis (the car was barely drive-able they way they left it, and the steering wheel was at 1:00 when it should have been at 12:00).Well, after taking Mavis' word for the damage, I filed an insurance claim and paid for a rental car for four days. Brought the car to Killian's for a damage estimate, and they aligned it perfectly. There is no damage.
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November 2023 by Korey Smith
This place is great. I'm very pleased with the service provided today. The staff is very friendly and knowledgeable. My wife bent her rim and they were able to fix it for us. I would recommend them for your tire needs.
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October 2023 by Mark R.
Came in for a break job with an appointment. Told them I have a hard stop at 11 and can reschedule if needed. "We have the parts, won't be a problem". Well they didn't have the parts, didn't tell me that until I pressed the issue, then they all went back into the work bays and hid - Have bought tires and had work done here in the past - never again
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October 2023 by Christopher Huber
Subpar customer experience this morning. Attempted to schedule a tire repair appointment for 9am. Showed up at 8:30am, thinking maybe they could get started early. Lady behind the counter tells me my appointment isn't until 5pm. I explained that I selected 9am when I scheduled the appointment. She said the system messes up all the time. I pulled up my confirmation email to show her my 9am, hoping she would try to squeeze me in, but see that the email actually says 5 AM...which is 3 hours before the store even opens. She chuckles and says that no one is going to be there that early. Zero attempt to fix the situation. Zero attempt to save a customer that is literally standing in your lobby willing to give your business money. I guess times are changing, I suppose.
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October 2023 by Deborah Ussery
They were so very helpful and saved me $560! That's the amount the Goodyear Tire Center on Reinhart Pkwy wanted to charge me to take out a small nail and patch a tire! Goodyear said I had to have a new tire that it could not be repaired. I got it to Mavis and they fixed it in less than 10 minutes they didn't even charge me! I will buy all my tires from this location.
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October 2023 by Zachary Jones
Great experience. I went in thinking I had a flat, and it ended up just needing air. They could have easily charged me for labor, but they did it for free. I’m very appreciative and strongly recommend.
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October 2023 by Rachel Pirkle
I want to give this Mavis Tires & Brakes a two thumbs up on their customer service! I came in after having a oil change a little over a week and a half ago where Hyundai failed to reset the oil light in my 2023 Elantra, after looking for videos and through the manuel itself I still could not figure out how to reset it on my own, I took my car to my local Mavis and the very nice gentleman at the front was more than happy to help me within seconds of getting in to my vehicle! 5 stars for wonderful service! Plus they did not even charge me! He was wonderful and I appreciate this professionalism so much! Thank you Mavis!
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October 2023 by Katie Tyler
I brought my Tahoe here to have tire pressure sensors put on and calibrated.. during the service they brought out a broken off lug nut and asked me who touched my tires last… to which I responded a certified mechanic. They then blamed the lug nut breaking off on the person who last touched my tires by saying he over tightened them.. keep in my mind they had been able to get my other three tires off with no problem. Don’t you think all of them would’ve been over tightened if what they said was true? Well they broke the lug nut so bad that my tire is now stuck to my car. I don’t know how I’m going to get it off with out damaging my custom rims. Their advice to me was to take it to a car shop and see if they could get it off. I’m beyond upset about the service I received.
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September 2023 by Debbie DuBois
Excellent experience! Eight week slow tire leak issue resolved immediately. Dealt with James, and highly recommend you contact him if you have any tire or car issues! Very happy.
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September 2023 by Greer Reynolds
I had a great experience at this location on Monday 9/18. I needed to replace a tire. The manager assisted me with finding options within my desired price range. I left the tire during my lunch break and it was ready when I returned. They even offered to install the tire while I waited. The entire team was friendly, professional and courteous. Exceptional!
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September 2023 by Zachary Wigginton
Brought my truck in for my camber/caster to be aligned. They bring the truck out, definitely was not aligned, didn't have the alignment paper work but proceeded to show me a picture of it from someone's phone. Camber/caster was still way out of wack. So they charged me $93 for nothing. Won't be back.
