-
March 2024 by Bo Ree
I called the pharmacy to speak to a pharmacist at 1:57pm but the phone kept hanging up to 3 times in a row. I called back again at 1:59pm but was left on hold for > 10 minutes. It seems like they purposely kept hanging up on me to have their lunch break. Very unprofessional!!
-
August 2023 by Jamey Rickard
Less than friendly customer service. Border-lining on rude, actually. I find that every time I leave the pharmacy, I’m really irritated with the interaction I’ve just had. This actually surprises me because I’ve always thought that Publix had great associates. I am not finding this to be true at the pharmacy - Prominence Point location. I’ll probably take my business elsewhere. What a shame.
-
May 2023 by Eric Cabana
This pharmacy has went way down hill.
-
May 2023 by Eric C
This pharmacy has went way down hill.
-
March 2023 by Lorraine Aragon
This Pharmacy is a total reap off! First , I switched my prescriptions to this location because they were closer WHAT A MISTAKE!!!1. They overcharged for medicines I have been taking since my kidney transplant 5 years ago, an example my Myfortic cost 7.80 @ Kroger through my Medicare. At Publix $ 120.00 ?! I asked them why? I double checked with SSA and they didn’t even bother to run my coverage even after I gave my information and requested twice.2. I made a total of six trips to try and get my immune suppressant meds ( necessary to avoid rejection filled) and to date ( 3 weeks later) they never got the orders filled, they made multiple excuses. Finally I called and asked them to just remove all my orders I would go elsewhere.??3. This was the final straw - they were rude and seemed quite indifferent. I spoke with Chris very rude . Rachel also quite unpleasant and the pharmacist who seemed incredulous. Don’t go here they are just inept.
-
December 2022 by Savannah Williams
Just to let any moms out there know that are buying formula, not to shop at the publix on prominence point(paradise shoppes) for formula. They are knowingly charging $10 more for the enfamil AR Formula 27.9 ounce can, they are using the price for the 2 refill packs, which is more formula. The riverstone publix doesn’t do this. just beware if you don’t know how much the formula costs
-
November 2022 by Alyssa G.
I have NEVER had a bad experience at a Publix until tonight!!!! I placed an online order for 3 subs at 9pm and was given a pick up time of 9:40pm!! Since I was close by, I called and politely asked if there was any possibility that our order would be done sooner. The girl that answered the phone was ZERO help at all and three times when I'd ask a question she would say "Hold on, let me ask about that." She never put me on hold so I could hear her chatting and giggling loudly in the background. she wouldn't answer my question about whether they had other orders in front of ours, which I doubted at 9pm, but it would make a wait understandable. Finally, I asked if it would really take 40 minutes to make three small subs and she said "if you would like us to make them and make them well, yes, it will take until 9:40 PM. If we finish early, we can give you a call. That's the best that I can do." So what did I do? Immediately called the manager who was even LESS helpful than deli girl. Soooo incredibly rude and did not validate my concerns about the unhelpful employee. She just kept saying "I'll have to look into that." No apology or offer to go check the deli and see what was going on. Finally, I sent my husband inside and told him he could just place a new order so they would make it right then and there. Turns out there was zero line and no orders in front of us. Shocker, I know. Just lazy employees that didn't want to do their jobs because they were too busy flirting (it was 2 young girls and a guy). I will NEVER again take my business to this Publix. Talk about ruining the Publix reputation!
-
February 2022 by Victoria G.
prices are alright . but if you're looking for a place to get the worst customer service , this is the right place for you ! Emily in customer service is obviously very insecure and has a horrible stank face and attitude with customers and her own associates . drama runs the store and it shows and reflects horribly with customers . went to get a sandwich from the deli section and you can tell nobody gets along back there by the way associates complain to customers right in front of them . my own personal opinion , go to the riverstone location , they are friendly and have basic respect for their customers !(:
-
November 2021 by Conor H.
I come here for the soups. Keep it up. The wild rice chicken soup is awesome. And I'm excited that y'all are finally bringing in sushi, though We need a bigger selection like the other publixs around!
-
November 2021 by David M.
First part of November 2021, Publix put New York strips on sale $9.99/pound. I bought several packages of them. Served guests steaks from the grill and they were tough and had a lot of gristle. Usually Publix had good meat, but since meat (and about everything else) prices have gone so high, I sincerely believe they bought Cheap meat to put on sale and still maintain their profit margins. Will be buying my meat and probably a lot more from another grocery chain.
-
September 2021 by A Z.
Once again, I got home to find that something has been left out of my bags. It was sure on the receipt, so I definitely paid for it. Not the first time, but dam tired of calling them after getting home and finding it missing. In addition, their deli/sandwich/chicken section has gotten slow. So slow that I always see people walk away. I can say that the majority of their staff is friendly, but at times too overly friendly that they are talking to someone other than me and did not listen when I told them what I did NOT want on my deli sandwich. I've even had a gentleman from deli snap at me when I questioned the meat he was putting in my boars head roast beef , only to get home and find that I was right. Um, ham is not roast beef. Any time I saw him working that section, I would walk away. They are convenient to me but I'll drive further to find better service. Sorry folks.
-
August 2021 by Jessi L
Never fill anything unless you come in person...... too inefficient
-
August 2021 by Jessi
They get you in and out pretty fast.
-
July 2021 by Jiexi L
Never fill anything unless you come in person...... too inefficient
-
April 2021 by Jessica Brown
They get you in and out pretty fast.
