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June 2024 by Summer G.
The reviews made me hesitant to go, but I had a wonderful experience! The staff were very kind and welcoming. My pedicure turned out really well. The salon is super clean and aesthetically pleasing. I will definitely go back!
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May 2024 by Brenda M.
Serenity Nails. I Had a mani pedi and checked out paid $81 using my credit card. I did not add a tip. They charged my credit card again after I left unauthorized charge $8 for a tip. I went back after 2 days when I was alerted by my bank of the charge to request the $8 charge be reversed. The tech who did my nails tried to give me cash $8 back. I said no. I want the unauthorized charge to my credit card reversed and I want a receipt. I told them it is against the law to charge a credit card without consent of the card holder. They never apologized. I do not trust this nail salon.
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May 2024 by Dana S.
they do a really bad job and when you tell them it doesn't look good the manicurist just laughed and pretended she didn't understand. I'm just sad it cost me I should have read the reviews.
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May 2024 by Brandi J.
Though wait was a little long, the girl named lily who did my nails did a amazing job .
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May 2024 by Angie Y.
They do horrible job and they make appointments and wait for you to drive there and the cancel on you. THIS IS A HORRIBLE COMPANY AND I DO NOT RECOMMEND IT AT ALL
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May 2024 by Leah S.
This is the worst nail salon I have ever been to. I went 5 days ago and got a deluxe pedicure and SNS manicure. The lady who did my pedicure was incredibly rough. She was cutting my toenail and all of the sudden I had a sharp HORRIBLE pain. She cut an ingrown toenail, without my consent and without warning. It began to bleed, profusely, and she let the blood pool on my nail and on the side of my nail where it touches my toe. She cut me several times with the tool. This was hands down the absolute worst pedicure of my life. Fast forward 5 days..my SNS began to crack on my thumbs and then my right index finger nail began to come unattached. I went in to ask them to fix. She asked me to figure out the color. There are seriously about 500 colors..I told her I did not remember exactly. She color matched it and told me she was confident this was the right color. It was not. She tried to repair my nail and pained the three damaged on a different color. I told her it didn't match and she told me it was close. It wasn't close at all. She ended up painting all my nails this ugly color, without asking me first. They look so terrible. I mean absolutely horrible. Don't go to this salon..their work is trash!
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May 2024 by Mary M.
The last owner of serenity used to not let the employees speak anything, but English, let me just say that was very nice. I wish they would still do that now I went this morning and about four or five of the employees were just sitting around and talking loudly, laughing and eating, and it was not a very relaxing experience, especially not at 9:30 in the morning, they just are so in talking to each other that they act like they could care less if you're there or not, I will not tip anymore. If this kind of thing happens like I understand they have to talk to each other sometimes, but I wish they would do it and I wish they wouldn't just be goofing off also I've gone there before and gotten nails, and they always crack
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March 2024 by B S.
Searching for new salon that I have access to more than one good tech for when my family joins. I made my appointment about 2 weeks out and explained my situation. I thought I would be in good hands, I made an appointment but it appeared that it was placed on wrong day but it was a little hard to see from the opposite side of counter so I asked again clearly confirming the day, date and time and the gentleman said yes. Fast forward to this morning, I'm a little early but did not expect them to accommodate, I just like to be early in general. As I wait I get to hear a few clients commenting on their techs double booking and one never makes appointments now because she is never sure if her tech will be there or on time. This was concerning but moved on to my chair when they motioned for me to come on back. I had a couple options for color and I made my choices. I had two ladies assisting with my appointment. Both were nice but there were issues. I know we are supposed to speak up before things get too far and I did multiple times. My chair was too far back and I tried to move it forward myself with little luck and asked for help but I got little. I was so far back my knees where locking straight which is not good for circulation nor is it comfortable when have to lift them for the tech. There were no support blocks in sight either so I just made do when I asked her twice and she barely moved my chair twice and left it when I said more please. I asked for the ocean breeze box for my pedi and got the gold instead, for $75 I would like what I asked for. I noticed my nail tech felt a little off about choosing to go with rounded nails this time around vs the almond I had. It's an up charge at this salon and I wanted to change my style as well. I noticed some layering issues fairly quickly as she was doing the dipping and I did mention it but she told me to focus on shape and the rest would come later... the shape was ok but definitely would need smoothing and uniformity, so I mentioned that and she just moved on. I was starting to feel uncomfortable at this point with making any mention of issues but she moved through process and the groove remained all the way to end where she didn't even ask if there any issues but walked away to see her other client already sitting at her table. When she came back I pointed it out but she acted like it was not there. I'm glad she didn't try to tell me it was my nail bed but she pulled out her file and spent a minute on it and placed gel clear coat over it which was not what the rest of the nails were done with but I left it alone because she kept getting clearly upset. She asked again are you happy, are you sure and it was clear she was not feeling me at this point. I didn't know what else to do so I said yes. I took a quick check of the rest and by that point the other tech had pulled my pains down and asked if I was good. I could barely see my toes but what I could see was fine. I left and went to target at that point. On my walk in I noticed a lot of extra nail color on my skin that was not cleaned up. When I was in changing room I reached down to feel nails and see if it easily would one off. It didn't and all my nails were jagged which was clear easily as I tried to pull clothing on. At that point I noticed another nail ail now had a ridge that you could feel and see as if it had not fully cured. I know it was not there at salon so I went back and showed them. That was an even worse experience because she acted as if I had done something to nail and the one who did my feet had no idea what I was asking which makes sense why I got a different box than requested. I don't think I will be returning to this location.
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January 2024 by Teagan S.
Not impressed, the gentleman that was working on my nails rushed through, cut my skin around my cuticle and caused me to bleed, he continued and tried to cover it up using the sns dip powder. My acrylic tips were also placed crooked on my nail bed. I will currently not be returning!
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July 2023 by Lyn M.
If you speak english as your first language, this is not the place for you. Katie cannot speak a word of english and when I pointed out that the color that I picked out and the color she put on with SNS didn't match, she could not understand a word that I said. The lady in the picture that I attached was supposed to come over and help her and you can see what she is doing. She was awful, and refused to help. A gentleman that I could barely understand came over and told me they would give me a discount but by that time, she had put so many coats over it, they are buckling up. Instead of being on her cell phone, she should be learning english. Heck, they teach it free at allot of churches!
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June 2023 by Fran Tanner
Extremely disappointed.Gel didn't even last a full week. Polish looked very thick. My nails were done by two young men. After it's all said and done I'm now questioning if either of them were formally trained.Will not be back.
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May 2023 by Ellie J.
so me and my mom went because there sister business was a 40 min wait. so we both came in for a acrylic fill in and the lady who did my mom swore that she had SNS and cut off her fake tips and the put acrylic on. We told her we had just come in for a fill in and she continued to chop them off. When the girl doing my hands said she made a mistake she thought it was sns she then put the acrylic on after telling her at-least 10 times we didn't want sns. I told the lady at the front that she chopped off her brand new set and her response was okay I'll discount.... by 5$ however we all know having tips put on every finger is more then that. DONT COME HERE!!
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May 2023 by lj
First time I've been here. I picked out a pink color to match my toes. The receptionist could not find the color. No big deal. She then brought over a color to replace it. When the guy put it on my finger it was red. Not even close to the pink I picked out. She didn't ask me if the color was ok to me when she set it down. I didn't ask because I never thought she would just pick another random color and not ask the customer. It was not even a different shade of pink but a whole other color. The color is pretty and I didn't want him to start all over plus I was on my lunch break so I left it. Definitely not the best first impression.Service: Manicure
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May 2023 by Mia Z.
They really dont care. They tools are dirty they dont wash them in between. And keep on talking wile doing service to wach other very annoying.
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May 2023 by Lei G.
Horrible pedicure, wanted just a standard pedicure which was for 30 minutes, we got out of there in about 15 minutes. Told me I had horrible calluses that she wouldn't be able to work around them and that she would "try her best" because i refused to pay for a more expensive pedicure. Massage was non existent. I will not be back.
