-
November 2023 by Behnam Sadeghi
Mike was excellent by transferring all my data and SIM card to my new phone. Thank you Mike.
-
November 2023 by Michelle Allen
Marques was so helpful and professional. Helped me with my iPhone issues and was so patient! Great customer service. Love this location.
-
November 2023 by Charla Adcock
I received excellent service from the crew! Their expertise, knowledge, commitment, high quality and customer service was above and beyond! Thank you to Rachel, Henry, Edgar, Marc and Brett!
-
November 2023 by Papi Does It
"Marc" was very argumentative; he did not want to sell me an iPhone even though I knew what I wanted. He touted the features of the Samsung over the iPhone, to the point of actually arguing with us. I went home and bought an iPhone online instead. Whatever happened to "the customer is always right"?
-
August 2023 by Paul Francis
The experience, so far, with this carrier, has been exceptional . The Mobile Specialist, Valentina concisely outlined the plans available, the phone options and prices and as important all the promotions available. She also set up our phones for the conversion from another carrier - Well done T-Mobile
-
July 2023 by Tiffany L.
Normally going into a phone store is a nightmare! However, our visit today was a great experience! Brett Helfenbein was extremely helpful, patient, & knowledgeable as he set my husband & I up with our new phones! Great service is so hard to come by these days so I want to recognize Brett and say thank you for his exceptional service! We have a family plan with 4 lines & we all got new phones this month. During this process, we interacted with at least 5 representatives at 4 different T-mobile locations. Brett's service far exceeded the service of any of the other representatives we worked with over this past month!
-
June 2023 by Liz Burgess
Every time I go in this store they are friendly and helpful. Thank you Rachel, the store manager, she is so sweet and professional!
-
June 2023 by CAF
We were in this store today and worked with Marques - he went above and beyond to help us!! We had a totally broken ATT phone and could not even get into our information. We had been wanting to switch to T-Mobile so timing made sense to do it now. We ran into many roadblocks with ATT trying to get the number transferred. Marques was eventually able to help us get it completed. I really cannot say enough about him - all with a smile! Wonderful young man!
-
June 2023 by Greg Greene
Great customer support! Mike helped me get an eSIM set up in no time and was a joy to interact with. Great experience
-
April 2023 by Colleen Bennett
Edgar at t-mobile is the best! He was so knowledgeable, helpful, and friendly. He really made our experience of switching our service, cell phones, and internet very easy. Thank you, Edgar!
-
April 2023 by Becca LT
Original review 2 months ago was positive, but it seems like they did not complete the job correctly--causing us to get billed incorrectly.We had a free trial of T-Mobile's 5G internet, but it did not work well for us. We returned the tower and cancelled the plan early in our free trial period. Rachel C stated in store that we should not get charged and handled the return and cancellation then. However, we continue to get late bills in the mail, even with calling their customer support multiple times to correct this error. It's not worth testing out this new product, and their customer support has been wildly unhelpful. It's been such a headache! We will never consider services with T-Mobile after this experience!
-
April 2023 by Chris Hunter
Waited an hour for a sim card bc the transactions with other customers take too long. The sales guys were nice but had no sense of urgency.Had to ask for a manager to help me and they others were still tying up the two sales people even after I left. The manager was nice though.
-
January 2023 by Kyle Callaro
Don't expect to ever come to this store and have anybody ever help you with your phone they will tell you they can't touch your phones anymore this is what T-Mobile's all about worst customer service of ever experienced in my life
-
January 2023 by Julian F
Edgar was great. 5 star customer service. He explained the TMOBILE Home Internet option and how to use the gateway device with helping to download the app.
-
January 2023 by Kaydence Key
I had a great experience was set up on a new plan right away! Very knowledgeable staff! Rachel helped me and my grandma get the most price efficient deals and plans which was very helpful and we had a great overall experience!
