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February 2024 by Glenda Gardner
Love shopping here for large appliances. One time we bought a refrigerator, washer, dryer and dishwasher all in one day. The washer and dryer were a matching set. The refrigerator was a french door refrigerator with the freezer on the bottom with a ice maker and a filltered water dispenser.
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February 2024 by Johnathan Contreras
Staff very nice very helpful
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January 2024 by Lynn A
Everyone always helpful. Got in and out very quickly. Used our military discount too.
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October 2023 by pam thurman
I love Lowes. It’s hit or miss on customer service. They did not have what I needed that day.
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September 2023 by Eric Vaughn
I wanted to use my Lowes card on a larger wire purchase, but the Home Depot down the road had a much cheaper price for the item. I asked them to match the price, and a manager confirmed it was an identical item. After waiting for final approval for about 20 or 30 minutes, the employee waiting with me contacted them to find out what was taking so long. The match was denied, because allegedly it was a clearance price, and Home Depot wasn't going to carry it any longer. I know that's not true, because it's a common building wire they always stock. I spent over $20,000 at Home Depot for my business last year. I don't plan on moving any of that business over to Lowes if they can't even honor their own policies.
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August 2023 by Ashley Masters
I asked 6 different employees for help only 1 employee was able to help. Shout out to the paint department!!! 3 told us they didn't have the product we are looking for. Took us a little longer but managed to find every item on the list. Just felt like employees need more training.
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August 2023 by Joseph Jaillet
I have always preferred Lowes over any other hardware store. The past year the Carrolton, GA location has gone down hill. Today was a very negative experience. I had the cashier at the garden center add 2 bags of play sand to my checkout. Not only was he unfriendly the whole time and more concerned about his ear buds but when he handed me my receipt. I asked where the play sand was he said I don't know somewhere in the store. I spent 10 min looking and asked 2 associates. Only quick answers were given but really no help was offered. Eventually I found it in the garden center on my own. When I walked out the garden center the cashier said you found it. He was busy with his phone and never looked up. I said "yeah in the garden center" and kept on walking. The cold shoulder was pretty apparent. I'll give my buisness to Ace Hardware or Home Depot from now on.
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July 2023 by Renee Cason
We went to purchase a kitchen set. A lady named Nena informed us that the sale was not valid. But I clearly had the ad pulled up on my phone. She apparently did not want to deal with the work that goes into the sale and delivery. We was there to spend 3k on the set. I normally love Lowes.After I left this review, I went to home depot and purchase a set of GE appliances.
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July 2023 by Angie Newton
Meet a very wonderful associate named Val. She helped us out and was very knowledgeable, professional, and caring. The store was very busy, and everything was smooth with purchasing. We love this store!
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July 2023 by andy shumake
Service was good . Price for my grill could have been better
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July 2023 by Laurin Cavender
Fast and at a good price for products.2nd. Trip to this store, they are truly fantastic people, well trained and knowledgeable. I had checked everywhere in a 50 mile circle for a lawnmower drive belt. Several places ignored me or didn't have what I needed and didn't care to help me find it. One place even sold me junk product. But not Lowes they were suggested to me late one day I arrived 5 minutes before closing time with little expectation of getting what I wanted. Boy, was I wrong, a salesman jumped right in and found what I needed and got me on my way! I'll go there first next time instead of wasting my time elsewhere.
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July 2023 by kelleyanne merrick
Thia Lowes was one step away from being Home Depot, I was looking for lock nuts the employee just walked away while I was speaking to him. A customer who over herd us found them for me, yeah a customer....
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May 2023 by steven blackwell
Professional staff and clean store. I prefer Lowes over Home Depot and this is my go to location. if you shop at Lowe’s in Douglasville, go to the one in Carrollton to see the difference.
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May 2023 by Beverly Jo Coombs
Horrible people. Bought a storm door here, waiting 4 weeks for it to be delivered to the store. My husband paid for it to be professionally installed. On the day of installation a woman called and said that they could no, the installers, get into the store as it was closed. When my husband called her back at the number she left then her story had changed that they were there to get the door to install it but Lowe's kept telling him it wasn't there yet she says they could see it okay so moving on to 3rd excuse it took another time for installers to make it out to put storm door in place. THIS company doesn't even come close to Home Depot service and both of them give military discounts. Watch installation Crews because they'll lie to you over and over.
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May 2023 by Radioactive Booger
I just simply fell in love with Lowe's the first time I tried them out and haven't been back to the depot. Lowe's is so clean, organized and the employees are so nice and helpful. You can tell by the attitude of each person that they like their job and must be treated well.
