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November 2023 by Michiell T.
My husband and I stopped in here during a recent stay in Cartersville. It was very late when we were finally able to get away and eat. We stopped in here on our way back to our hotel hoping to find something prepackaged and quick. We were surprised to find they had sushi. We took a chance and got a couple of squid salads and a couple of rolls. I didn't get any pictures because it was late and I was starving. We were pleasantly surprised at how fresh and delicious the sushi was. Keep in mind it was grocery store sushi and not a sushi restaurant so for what it was it was very good.
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April 2023 by Michele B.
I have given this Kroger several chances to improve. Today was the last time I utilize the curbside pick up. I set up for pick up for 4 pm and did not receive my groceries until. I also had to make another stop because they were missing several items. The seafood department has an unpleasant smell. I have to go to a different store to get seafood because I don't think the seafood is unsafe
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November 2022 by ROB G.
Rickey Kirk is the best. He made my experience perfect. The manager dropped the ball but Rickey took great care of me.
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January 2022 by Bob M.
I have shopped this store since it opened. This store is wonderful. Great selections, good products, excellent produce, etc. It is nice, very clean, wide aisles, well stocked.... I don't shop the "Walmart" part of the store. Nothing there we need. After reading some of the other reviews, most of the negative opinions are about the pharmacy itself, not the grocery store. Cartersville is lucky to have a store of this quality. This store tens time better than any of their big stores in Cobb. It's more like their premium other market brand stores, ie, Harris Teeter in the Carolinas and Smiths in Utah. For those that don't like this store, then go to Walmart....... That store would better fit their needs. But if you're looking for a nice big store with great selections, good prices and a better shopping experience, then shop here!
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January 2022 by Don L.
Rx plan is the only reason for "let's go Krogering...". It's not a happy way to shop. We show up with a shirt and shoes but still get no service. I'm not surprised at the pharmacy posting "please don't yell at our employees". The service is so bad the management is at fault either locally for lack of training or corporately for policy. We hade a couple of issues at this Kroger and received an attitude with the service. My spouse wont set foot in the store.
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November 2021 by Paula S.
HUGE Kroger, they are almost like Walmart. They have everything from food to clothing, and Starbucks that I can live without, but a nice touch anyway. They also had a wine and beer counter. If I lived in Cartersville, I probably would shop there, and become more familiar with the store. However, I am used to our Kroger on Wade Greene Road, in Kennesaw, and I like it better. This Kroger is so huge that it's hard to find simple items and you wind up spending unnecessary time in running around the isles. Cashier and the packer were both nice and friendly, so I guess it was and an OK shopping experience.?
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September 2021 by Chip C.
This is a really nice location.. I just moved here from kennesaw and the kroger off wade green is nasty so I was very pleasantly surprised at how nice and CLEAN this one was... the employees were very helpful(unlike the ones in kennesaw)... so I can honestly say, we will making this our main grocery store from now on... thanks for restoring my faith in kroger!!!
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November 2020 by Tambra C.
I always shop with Kroger but This is the worst Kroger I have done business with. Without fail, they are always out of products I need and I end up having to go elsewhere to finish my shopping. I previously lived In Rome, ga and never experienced what I experience here. The click list experience in Cartersville is a nightmare. I always pick a time that is not a peak time but out of 4 times I have done this, I have left after sitting in the parking lot for an hour without my groceries three of those. Yesterday I walked into the store. It was 10 am on a Wednesday. There was not one large buggy. I saw an employee and asked where the large buggy's were and he said "in the parking lot". I went to a buggy return and got a buggy, came back to the store, bought what groceries they were not out of and proceeded to check out. Only one live cashier working. I went to self check out and every time I scanned an item it said "please place item in the bag". I hope I don't need to tell you that I had already done so. This happened at least 15 times and every time I had to call the attendant who looked at me as if I was the problem. I finally got checked out and looked back at the scanner I was using which was saying "please remove items from the scanner". Nothing there. I pointed it out to the cashier and left. I want to reiterate that I have been shopping at the Kroger In Rome Georgia for 20+ years and I have always been happy. Corporate needs to take a look at the Cartersville store. In the meantime, I will be shopping elsewhere. They are always out of my dog food anyway just as they were yesterday.
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September 2020 by M P.
The Pharmacy is unbelievably slow and not at all apologetic about the long waits! I'm am very understanding about the new Covid normal, but the long waits were the case long before the pandemic (and most have improved operations for drive through and drive up).
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March 2020 by Stephanie G.
The pharmacy, pharmacist and techs are horrible at their job. They are incompetent, unorganized, rude, disrespectful and unable to give good customer services. I gave them multiple chances for 2 mo as I get lots of medication. Now my boyfriend uses them and he is experiencing the same horrible team!!!! They are like hamsters. They run in circles as fast as they can and half a** everything. I have seen multiple people get upset with them every time I go. They are horrible do not waist your time!
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December 2019 by Lisa J. Hartman
I can't tell you how much I love this place! of course they have the freshest food but they also have a great apparel Department with the cutest clothing, jewelry, shoes, accessories and outerwear. the regular prices are good but it's almost always on sale! They have almost everything you could need for your home from kitchen appliances to bathroom accessories and an amazing selection of gorgeous holiday and everyday decor.
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November 2019 by Jason S.
I am only rating this Kroger for the Starbucks only! The store itself is super nice and looks brand new. We don't have Kroger were I live so was nice to see what a Kroger looks like. I came in early in the morning to get a coffee and found the Starbucks in the right hand corner. What threw me off was the place was dead and as I walked up to the Starbucks both the Kroger employee and Starbucks/Kroger employee looked at me with no greeting. After several minutes of standing there listening to them complain about work knowing I was standing there. I finally said excuse me can I get some help. After an eye roll she took my order made my drink, handed it to me and that was it. No thank you have a nice day nothing. So I killed it with kindness and told her thank you and hope she has a great day. I don't live here so no biggie to me...
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November 2019 by Ginger Whaley Kirby
Not impressed with your pick up service Kroger! I arrived when I was supposed to and was told my order wasn’t even put together yet and it would be at least 30 minutes before it was ready. If I had that long to wait I could get the shopping done myself. Strike one.
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October 2019 by Kendra Anne Thomas
I LOVE Kroger! The store is super organized and cleaned and they ALWAYS stay stocked on merchandise! Love the click list as well! This is the only place I buy my groceries from!
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August 2019 by L D.
don't waste your time with the clicklist, not unless you want to spend your whole day at kroger. we put our order in at 9:00 or 9:30 am sunday 8/11/19 morning revered a time to pickup between 3-4 pm but didn't get our order till 5:30 pm. we didn't get the right amount of grapes that we ordered and no explanation on why we didn't get the amount we wanted. the place was a madhouse with only one girl bringing orders out. clicklist is supposed to be for people in a hurry, how is this a service for people to have to wait 2+ hours to wait for their order. the one and only girl that was bringing orders out said that they were under staffed, but it doesn't matter what the excuse is, it should have been able to have been cleared up with in 2 hours. you cant tell me that there isn't some people that aren't doing anything that had to be done that second to where they couldn't have pulled some of them to get caught up. i was also told that the floor manager was walking around not doing anything and that he didn't know anything about the clicklist. kroger you don't even deserve 1 star, this is not the first time it has happened to me but i guarantee you that it will be the last cause you have now lost my business!!!!!!!! way to go kroger!!