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March 2024 by Beth May
This store has the best employees and Doctor around. Richard has been there for many years he always greets my husband and I by first name and is extremely helpful. Doctor Chiu is kind and takes the time needed with you every time you come. Out of all the businesses in Cartersville I would vote their customer service in the top 5. Thank you.
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March 2024 by Michael Whitehead
Take your money elsewhere. This location is only interested in your purchase of a pair of glasses. Expect zero customer service and lies afterwards.I bought a pair of glasses at this location. The lenses were not right so I asked if they could be fixed. They told me they would order a new set for me and it's been silent ever since.I have called and came by the store for updates and they just lie to my face and tell me they will call me when they are done. That was four weeks ago.Bottom line expect no customer service after the sale with these people.
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December 2023 by Tom Francesconi
I made an appointment for 11 AM for a vision test. I waited until 1145 and they kept taking other patients. I finally left. why bother making an appointment if you’re going to wait an hour anyway. Poor planning.
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November 2023 by Cassandra Gentry
Great customer service, thorough and helpful doctor, many selection of glasses! Highly recommend.
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October 2023 by Viola Johnsey
I had a great experience! Will know more when I get my glasses and see how they are.
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September 2023 by Vania Mathie
This place was the amazing place ever,the nurses are friendly,theymake you feel like home,the doctor was so patient with my daughter,I'll definitely come back for myself ❤️❤️❤️
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May 2023 by Name Here
This "Dr." Chiu miss diagnosed my glasses completely. charged me $400 and something dollars with insurance and I couldn't see through the bottom of my glasses (blurry). I was told by the lady that has a desk on the left as you enter the building to try them for a few days and that it takes a few days to get adjusted to them. I live out of Cartersville. 45 minute drive. It was a few months later before I could drive back over there. I had a second eye exam from a male doctor and his results were better. They refunded me the full amount of my previous exam and glasses. This Chiu seemed racist against white males over 50. took me 6 or 7 months to get one prescription and correct pricing right from this office.
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April 2023 by David Garrett
This "Dr." Chiu miss diagnosed my glasses completely. charged me $400 and something dollars with insurance and I couldn't see through the bottom of my glasses (blurry). I was told by the lady that has a desk on the left as you enter the building to try them for a few days and that it takes a few days to get adjusted to them. I live out of Cartersville. 45 minute drive. It was a few months later before I could drive back over there. I had a second eye exam from a male doctor and his results were better. They refunded me the full amount of my previous exam and glasses. This Chiu seemed racist against white males over 50. took me 6 or 7 months to get one prescription and correct pricing right from this office.
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February 2023 by Steven Lowe
Where to start... Exam day was a good experience was told 10-14 days for my glasses, waited the 14 days no call so stopped in to check on them first was told I don't see an order let me go check, brings out "manager" her looks in the computer and says they are on order and my lenses were in final curing stage would have them 2 days later. Called to make sure and was told they are shipping that day I would have them 2 days later no problem. Waited all day for the call which never came so called to check again and was told my lenses were in shipment that day, which was a Friday so now I have to wait till Monday with a verbal guarantee that I can pick them up, we shall see and update post. Here is my biggest question why say 14 days if it's gonna take a month to get glasses that were paid for up front? They never asked to see my insurance card , and right now my insurance company says no inquiries have been made on my account so did I over pay? I will again be finding out and posting my findings
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January 2023 by Brenda K. Denovellis
I had a wonderful experience at Pearl Vision in Cartersville. Ricky helped me select my 2 pairs of glasses/lenses.He also helped my daughter with her selection last year. Both of us were very impressed by his knowledge of the product and the personal attention we received at the store. He’s the BEST!!!
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January 2023 by Joshua Edwards
My wife and I went in for glasses and for saftey glasses for me as well. I used my insurance and still ended up spending over 900$, which is fine because we got what we wanted. The lady that helped us was wonderful. The reason for 2 stars is because it's been 2 weeks and my saftey glasses frames and lenses were in the same time as the normal glasses but I've been lied to about when they came in and keep getting told they would be ready the next day for 2 weeks and they can't tell me why they aren't ready yet.
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October 2022 by Karnese Thornton
I just want to say the Doctor and staff are amazing! Everyone I encountered including Carly, Tracy, the male manager with the beautiful accent are just top notch! If you all are looking for a supreme eye care service that believes in QUALITY OVER QUANTITY...please visit Pearle Vision.
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October 2022 by James Forte
Amazing. The Dr spent a lot of time with my wife and I. The Dr is very thorough and friendly. The staff is excellent and very helpful. We definitely found the best.
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September 2022 by Connie Stemple Smith
It has been several years since my last visit since we have moved out of state. Dr Chiu is thorough and right on point. She told me things I didn't want to hear especially not to be wearing contacts any longer, I did not want to hear that. Later ended up with an ulcer and needed surgery she found a specialist that my insurance accepted. At that time the office staff was professional possibly had a turnover in staff. Sounds like they need to clean house and hire a better office manager to retrain or teach staff not to be yelling around customers and to be more professional.
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September 2022 by Rebekah Lewis
This is the best eye doctor and glasses store ever. Super friendly and super knowledgeable!