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March 2024 by Robin Crawford
Had my front windshield replaced at the Cartersville location yesterday. New Windshield was installed good. However, the was still broken glass from my previous broken windshield on my floor board, front seat and dashboard. Should have definitely been cleaned up better.
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March 2024 by Zane Adams
Professional and experienced, plus a lifetime guarantee. Can't beat that
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March 2024 by Kenneth Tonkin
Good cash prices for 2
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February 2024 by Robin P
Had my windshield replaced last Friday. Joseph was my technician. He arrived on time and was professional and friendly. I appreciate his work.
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February 2024 by Daniel Y Ruby
Fast and professional service
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January 2024 by Scott Boatner
Did an Online quote and paid for it. I made sure I had windshield replacement not repair. The Tech comes out. Does not have a windshield and trying to repair the windshield. When asked about it, he said that they need to fix the website pricing that they get it all the time. Stated all the techs have told management that they need to fix it but management will not fix it. So they quote me another price. I’m go ahead and agree to the difference but they have to come out the next week. I’m expecting to pay an extra $50 difference than what the original price was for replacement. When they come out the next week with the windshield, the price jumped up another $50 to 100. When I call management and explain to them what they quoted me, she has an “it is what it is” and they won’t honor what they quoted me. The service tech was good not his fault. He should go work for a better reputable company, not with a business hiding behind a reputable company’s name. Other than that I will never go back to this company again. They are operating under the banner of Safelite and Safelite needs to pull their license from them because they are giving Safelite a bad name. Gerber Collision is better and I should have went back to them. I will with my next windshield replacement, hopefully I won’t have to.
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December 2023 by Carrie Love
I had my windshield replaced a month ago. The one they used had “minor damage” so I let it go. We recently had rain & I noticed that it was dripping inside & causing water damage to the fabric. I called for the warranty work to be done. The tech came out & noticed a crack in the windshield that wasn’t there the day before. He stated that he couldn’t do anything because it had a “point of impact”. I don’t have any trees around my house so I’m not sure how it cracked, other than the fact that the one they put in was already damaged & wasn’t installed properly. I reached out to the office & they stated that they couldn’t replace it. I will never use this company again & advise anyone else to look elsewhere.
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November 2023 by Cameron Rhodes
I strongly advise against bringing your Tesla to this place! They lack knowledge and competence in their work. Recently, my wife made a 40-minute drive only to be informed that they couldn't perform the job because she didn't have her key card. However, the email had suggested an alternative option of using her phone as a keycard, which was explicitly mentioned. After discussing the matter with another representative from Safelite, it was confirmed that my concerns were valid, and they should not have refused service.
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October 2023 by Anthony Hicks
Wow! Michael and the team at SafeLite Cartersville were amazing. Friendly, informative, and super fast! I did some quick shopping Dollar Tree at the plaza next door and got a text that my car was ready as I was walking back. Only took about 20 minutes from when I first arrived (they estimated 30 minutes for repair). Highly recommended.
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October 2023 by Joseph T. Jervis III
The Technician William "Robert" of the Cartersville, GA location was the most professional, knowledgeable, and thoroughly meticulous (attention to the littlest detail oriented individual) I ever had the pleasure of working on my family's car.Given that he is a fellow veteran, it makes perfect sense that he would possess such an incredibly precise work ethic, along with other noble characteristics.My family SALUTE'S YOU, SIR!May the LORD BLESS YOU and keep You and Your Family.Thank you... Safelite is lucky to have an individual who embodies the Ethos and Values of the Safelite Corporation ; an invaluable asset to the company. Safelite is fortunate / lucky to possess you as a team member. This individual should be managing, owning , operating his own location!!!!
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October 2023 by Norman Bushee
Had front window replaced, and now has sparkles in it. Have tried to contact Safelite in Carterville and can't get to a person or process to resolve problem, just want to sell more products. More advertising that service. Suggest anyone using there service make sure you get manufactures products not after market.
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September 2023 by Paul L.
Our technician Caitlin did an excellent job replacing our windshield on our vehicle. The communication through the schedule and install process was excellent and the convenience of coming to our home to install is a great value add. We were also please with the cost for the replacement. We highly recommend Caitlin and safelite
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September 2023 by Chris Getz
Beware! The Cartersville GA location broke the trim when replacing my windshield and refused to warranty cover it! I talked to the General Manager, he refused to stand by their work and kept making up lies to blame multiple other people! When I asked for his info, he gave me his assistants card instead of his. When I asked about insurance he admitted they are not even insured!!!!! Beware! Use locally owned business as they stand by their work!
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September 2023 by Neil R
Go somewhere else save your time and Money!!! 3 years ago I brought my jeep to replace my windshield, this location is 25 mins from my house so I made an appointment and dropped off my car only to get a call to say they ordered the wrong glass and couldn’t do my car today, I took my car somewhere else. 3 years later today 08/16/2023 I took a chance and said it was 3 years ago let’s try them again. I made an appointment for today, entered my VIN number and even called the day before to ask if they have the correct part in stock for my car, I was assured over the phone at this location that it is in stock, I dropped my car off only to get a call 2 hours later giving the same excuse that the incorrect part was ordered for my vehicle and they couldn’t get the work done today, I would have to reschedule. So wasted my money taking taxi’s back and forth to drop my car off only to be told they ordered the wrong part again. Don’t waste your time at this or any safelite location because this excuse seems to be a trend, my neighbor said it happened to him at the Marietta location. Wasted so much of my time waiting for this appointment. I will be filing a BBB complaint as well, this isn’t how a business should be run.
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September 2023 by Chris G.
Beware! The Cartersville GA location broke the trim when replacing my windshield and refused to warranty cover it! I talked to the General Manager, he refused to stand by their work and kept making up lies to blame multiple other people! When I asked for his info, he gave me his assistants card instead of his. When I asked about insurance he admitted they are not even insured!!!!! Beware! Use locally owned as they stand by their work!
