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November 2022 by Charles Riggins
Best service I ever got from a mobile retailer, and they did what they said they would.
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November 2022 by Tina Downton
Keefe gave me Excellent service and help me solve all my problems I really appreciate getting good customer service especially these days
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October 2022 by Asriel “N Harmonia” Dreemurr
The tmobile here is amazing! Their staff was helpful and the reason I had to go in was to switch carriers and they did it super quickly, blew my expectations away! If you want to go to a tmobile that's honest and have great customer service then look no further and come here!
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September 2022 by Penny King
She was so helpful and took care of everything. She saved us over $100.00 a month by switching from Verizon to T Mobile.
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September 2022 by Kem Lowery
The people at the store here in Cartersville have been so helpful.. I had been dealing with people online who were not helpful and i spent over 8 hours total over ltalking to 10 different people people and within 30 minutes they had the issue solved and taken care of . I was about to do away with T-Mobile but due to them I will continue to be a customer
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July 2022 by Robbie W
Princess what amazing! Set up my new iPhone 13 & was so patient with us transferring my & my husbands service from another carrier. She was very informative & educated us with the different plans & storage for our needs.The entire staff was super friendly and not pushy but a pleasure throughout the entire process. She recommend the T mobile internet service & we will be purchasing that service soon as well. We highly recommend to go see Princess and her team!Jerry & Robbie
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April 2022 by ashley rozier
I came by this store to pick up a T-Mobile Tuesday incentive and was not pleased with what one of the comments an associate made. She stated she should put the T-Mobile bags on cars in the parking lot so she can tell customers she's out. Why wouldn't you want paying customers, who cover you salary, to not receive their incentives for being a customer. This was baffling and rude.
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February 2022 by Meg D
I visited this store after having a terrible experience at a different store in town. The moment I walked in and explained what was going on, Latoya understood and checked everything and got me what I needed to get my phone taken care of. She didn’t just look at the computer screen and say,”there’s nothing I can do”. She looked at the computer and said, “let’s see what we can do”. The entire experience was just amazing and she was the sweetest person. If I had to shop at T-Mobile regularly, I would always go see this store. I couldn’t recommend this location more!
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February 2022 by Lisa Shepherd
My phone stopped working so I went to the Tmobile store on JFH Pkwy to see if they could help me out. Latoya identified the problem(it wasn't a defect with my device, it was a screw up on Tmobile's end) but I couldn't stay as I had an appointment that I was due at,so I had to come back. When I returned, Tieronda was my customer service representative,so I had started to tell her what had happened when Latoya walked up and told her everything and Tieronda was hot on the case. She called who she needed to and got my phone turned back on and made sure that the other number was deleted off of my account. She even showed me on her tablet that it was gone! Both of these young ladies are what team members mean with Tmobile! Outstanding service and super nice! Thank you for turning my day around! As long as they stay employed there,I will be back!
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February 2022 by Michelle Steppling
Princess helped me get my phone and was so patient while my two year old acted a fool cause he was hungry. Will definitely come see her again
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November 2021 by Dustin Garnigan
Hello ,so I started out at the store on main street and was not happy with the customer service at all so I ended up at the store oat 861 Joe Frank Harris Parkway and was very pleased with the service by the ladies that assist me with getting a new phone and helping me switch carriers smoothly, Toya and a younger female did a good job answer all my question and they made sure I understood everything. Had I not came to the second store I would not be with T Mobile at all just because of my first experience at the first store on Main street.ThanksDustin G
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November 2021 by Sandy Adams
This store is amazing, originally started at a different location that didn’t have our phones in stock. Customer service ( Princess) was great. Will definitely be back to this location!!
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November 2021 by Wayne Cagle
Princess was very friendly and helpful with getting us new service I recommend y'all go see her and the t mobile team at Joe frank Harris parkway
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September 2021 by Nicole Dotson
Literally did nothing just told me I'm screwed great customer service being as I am a new customer of T-mobile. Beware of the scam of keep and switch.
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September 2021 by Leonard Smith
Store manager Princess was very helpful in selecting a new plan, that saved us a lot of money from a previous provider! ? Happy days. Now just if the service is as good! ??