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January 2024 by Kelseyhope Watters
I arrived at 12:30am on January 24, 2024. I mention this so you can better figure out the name of the employee I had an issue with since I didn't get her name. I assume she was the manager on duty taking drive thru orders.. She was extremely rude. I tried to order nacho fries and She made the snarky comment, "our menu has changed I suggest you look at it again." She didn't say it in a nice manner but in a very condescending disrespectful tone. I decided to leave and as I passed the window she was leaned back on the expo line and stared rudely almost with an intimidating attitude. I have been a regular customer since this location opened and have never been so poorly treated. I noticed that this location has a hard time keeping employees but I hope that there is some sort of disciplinary action taken. I am not doing this to get anything free out of it. So I do not need to be given anything to make up for the poor experience. I'm just making whom ever it concerns aware of this woman's treatment of customers.
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January 2024 by Mickie Bailey
Very bad customer service!! That’s all I can say!
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November 2023 by Brittney Heard
The food was nice and good my only problem was there were a few people who came in and they made them use the kiosk to place their orders. Several people walked out due to this problem.
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October 2023 by Hayley Marshall
The food while at least edible had about a tablespoon of filling in each. One didn't even have cheese or
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October 2023 by joshua holbrook
The food was typical Taco Bell. The drive thru lady was rude. I had to go in. The inside people were much more pleasant.
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October 2023 by Ashley Brown
I had a nacho Bell grande extra cheese. There is no extra on it. I went back in to let them know couldn't even get in the lady very rudely can I help u the person I was on the phone with said who's what's her problem you can hear the attitude in her voice. Then proceeds to tell me there is extra on it she made it herself very rudely instead of fixing the issue. Whoever she is does not need to be in customer service very cold rude uninviting. I'd rather drive a few extra miles for a better experience than the one I had tonight. If u don't like ur profession change jobs. Don't take it out on the people that keeps money in your pocket.
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September 2023 by don PATEL
Condiments is empty nobody want to fill up they are talking to each other.
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September 2023 by Rosalinda Beltran
Literally found a piece of plastic in my chicken quesadilla.
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September 2023 by sd T
Sorry to say, Service and the Atmosphere have been very difficult for older people to do.I just like to see better Things towards serving than just get the orders out.
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August 2023 by Tameka B.
Slow service on the inside, orders are always messed up and the cashier I had was having a bad day. I use.to work in CS so I know they deal with different energies and attitudes from.people. Food is fresh but meat is watery. New location so we just have to be patient.
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August 2023 by anna taylor
idk why everytime I come my online orders are completely wrong and always sloppily put together if ur out of what I ordered literally just tell me.....
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August 2023 by Hannah Nichols
The crunch wrap was as thin as paper and had little to no meat on it.
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August 2023 by Mickey
Walked in the lobby at 9:30 in the morning and was the only person in the building. They had two employees working and a manager walking around the phone not focusing on their guests. I told them I was there for an online order and they said it would be a while as they focus solely on their drive-through orders and paid no attention to the one customer they had in the lobby. The manager had no focus on taking care of the customers.
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July 2023 by Grayson Green
When at the drive thru, the lady at the window handed us our drink tray, and tossed the bag of food into the driver’s lap. She then shut the window without saying a word to us. We had a large order and the bag she handed us had two items in it. We sat and waited, and she kept looking at us through the window. She finally opened the window back up and we told her we didn’t have all the food. She came back with a large bag of food. All the food had been thrown into the bag. So cinnamon twist and chips were all over the place. We had two box deluxe meals. Nothing was placed into boxes. Very disappointed in service.
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June 2023 by Doug
20 minutes to get to menu to order. Immediately told it would be 30-45 minutes no matter what we order. Horrible service.
