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September 2023 by Amy C.
Self checkout is the only option . Employees only help if u turn around and look at them like u are their mother .
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June 2023 by Robert A.
I had a warranty problem with my table saw. The Rigid Company gave me bad information by giving me a list of their service providers. It turned out none of those providers still did warranty work for Rigid (or the business had closed). Manager Josh, sorry I didn't get his last name, was so very helpfu and helped me solve my problem. BIG THUMBS UP TO JOSH AND HOME DEPOT.
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March 2023 by Paula S.
Have shopped at this Home Depot a few times. They do have a great selection of flowers. That's about the only thing I have needed from this location. Customer service is okay!
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March 2023 by Angela D.
So this was my first time placing a curbside pickup order I brought a broom and a debris dustpan. So it was a big dustpan meant for outdoor pickup. What I didn't know was that it would come with the dirt already in it! I kid you not this guy actually put this thing in my car I didn't notice till I got home and took it out that someone had apparently used it before he brought it out to the car it already had dirt in it and was scuffed up! I wondered why it was taking him so long to put my items in the car since I only got three small items. Now that I think about it I think he was trying to knock some of the dirt out of it but clearly there was some left! It was a really bad rainy day so I didn't bother taking it back because it was going to be for the outdoors anyway but just knowing that this was the value they placed on the items that they sold that they would bring a dirty used dustpan and put it in my vehicle. After all I did pay the full price for a new item and didn't expect to get a scuffed up dirty item even if it was for the outdoors. I don't think I'll be placing any more orders here again.
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January 2023 by Joshua O.
Impossible to find staff, I found what I was looking for and headed to check out. Again no one at check out only to be told to check my own items out when an employee walked over. I set everything down and advised "this is how it is now". Not for me, and never again. Self checkout cost workers their jobs... and now cost them customers.
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November 2022 by Ann O.
I'm living back in Cartersville, GA following my husband's death. It's where I grew up and was married in the mid-sixties. Ive always shopped at Home Depot. We moved to Atlanta after he served in the US Navy. Home Depot quickly became my go-to "hardware!store", primarily because the sales associates are extraordinarily helpful and demonstrate how much they enjoy their work. I was delighted to find a conveniently-located Home Depot right here! Now I am shopping for items to update my new home. Thank you, Home Depot!
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October 2021 by Eula Pat Hendrix
service is great, friendly helpful crew.
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April 2021 by Devra Mallner
In general the store is okay and employees are great however, my complaint is that I went on a Saturday to purchase/order a storm door and screen door for my home. The employees who helped were great but told me that the person who handles that did not work on Saturdays and it took over an hour to get my order completed as they were not trained on the ordering system! One of their busiest shopping days & no one who is trained on the system. Also, I am not happy with the in
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October 2020 by Mike O.
went with a friend to pick up some paint and we were severely under serviced by all staff members. We were left stumbling around the paint isle early in the morning for about half an hour before going out of our way to find help. Then we were provided with insufficient supplies needed for our job. Very very disappointed. Had to make a second trip to the Depot.
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June 2020 by Pam C.
The pine straw bales we bought are full of sticks. Way too many to pick out.Disappointed...
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April 2020 by Mary T McDaniel
Very Disappointed in the response during the Pandemic. Your parking lot and store has been packed. There's no way that you are compliant with the social distancing. You should respond in a more serious and substantial way. We will remember this when more cases break out due to your non-compliance.
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December 2019 by Ruth L Spurling Burnette
the one in cartersville, has great customer service.
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September 2019 by Gayle English Griffin
Terrible Customer Service.
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July 2019 by Ashley R Johnson
The worst customer service! spent 30 minutes following employees around to get help! Made a video!
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June 2019 by Kandi R.
Went to Home Depot Cartersville to purchase 15 bags of cement. For what ever reason the forklift was not available to retreive the bags from the shelf. First employee literally some how injures his finger immediately and disappears. 2nd employee struggles to lift and load the bags so my husband (at 67 years old) basically has to take the majority of them off the shelf and put them on his flat bed cart. Goes up front to pay for them and original employee is still playing in the first aid kit. If this company does not hire staff with the understanding they are to actually be of assistance to it's customers it should be posted at the door so customers know to go somewhere else with their money