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July 2025 by kevin
I recently took several Amazon returns to The UPS Store, expecting a simple drop-off. Instead, it turned into a complete headache.
During my visit, two of my items couldn’t be processed for return. For the one item that was accepted, the staff somehow mixed up the barcodes with another product. When I got my return confirmation and noticed the error, I immediately called the store for help.
Over the phone, they told me to come back in so they could fix the mistake. So I wasted more time driving back, only to be told there was “nothing they could do” because the package was already loaded on the truck. No apology, no solution, nothing.
Now I’m stuck dealing with a messed-up return, and I’m out both time and gas for multiple trips. This store clearly has poor organization and terrible customer service. I will definitely avoid using this location in the future.
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June 2025 by Rhonda Williams
I want to give a huge shoutout to Amarion! The day I came in I had several packages. Without me even asking he asked where I was parked and helped me load them in my Truck. It’s awesome to experience such excellent customer service. Then today, I had a great experience with Tiana over the phone. She exhausted all of her resources to locate my shipment. I appreciate them! Thank you and keep doing an amazing job!
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May 2025 by Sue B
The woman who helped us and notarized our documents was wonderful. She was helpful and took time to make sure everything was done correctly. She even helped us with getting an envelope for our prepaid return label. This place is great!!!
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March 2025 by zeeshan butt
There is no ups over there
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February 2025 by Kenneth McDonald
Great customer service
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January 2025 by Kevin Elsberry
The only thing is missing is the self-service kiosk
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December 2024 by Allison Taylor
Not helpful at all
Rude
Do not go there
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November 2024 by Ashlee Soderquist
Very friendly and helpful service every time I visit! Will go out of my way to visit this location over other locations closer to me because of their fantastic service.
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November 2024 by Candy Ballard
I would not recommend coming here to drop your Amazon returns. The last two times I went here only to drop off returns, I had to call Amazon and deal with them not receiving the items. I only came back for the second time because the Canton UPS lost items as well. It was a gamble. I will avoid UPS from now on. This makes Amazon shopping a horrible experience. Maybe Staples would do a better job.
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November 2024 by Janel G
The staff who were there this afternoon were very nice and helpful.
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October 2024 by Sherry Wilson
Quick and friendly service. Very efficient and knowledgeable.
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October 2024 by John Bridges
I recently had a package mishap that could have been a major inconvenience, but thanks to the exceptional service at the Cartersville, Georgia UPS Store, it turned into a positive experience. We were on vacation and I had a friend mail a package for us Next Day Air. They handled everything correctly at the store but the UPS corporation missed the pickup and as a matter of fact they blamed it on the weather which was perfectly clear from location to destination.
The team at the Cartersville UPS Store was incredibly helpful and understanding. Radhika, Tianna, Annel and Amarion were able to resolve the issue, such as tracking down the package, offering alternative solutions, or providing excellent customer service.
I was truly impressed by their professionalism, efficiency, and dedication to customer satisfaction. It's clear that they genuinely care about their customers and go the extra mile to ensure a positive experience. I highly recommend the Cartersville UPS Store for their outstanding service!
UPS Corporate could learn so much from your team
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September 2024 by sherry arnold
Very nice and helpful staff , very busy though .
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September 2024 by Debra Olin
Web site says you open at 9am, it is 9:10 if you change your hours you need to update your website I don't have time for this
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July 2024 by Amy Allen-Blakley
On Saturday, in an effort to insure receipt of a package on Monday to an out of town address, I paid dearly for the UPS Red option and was told it would be delivered by 9pm..it wasn't delivered until Tuesday. I was very misled when I was sold the UPS Red delivery option ..I actually feel ya like I was scammed..I'm wondering if they are paid commissions...lol
