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September 2025 by Kylee K
Formal Complaint Regarding Harassment and Illegal Collection Practices
To Whom It May Concern:
I am writing to formally register a complaint regarding your company’s conduct following my failure to make a $30 payment due only to a change in my bank card. Instead of contacting me by phone or in writing, your representatives came to my residence on multiple occasions, banging on my door and screaming in a threatening manner. This behavior is captured on video.
On Friday, while I was at work, your representatives arrived and engaged in this behavior. When I returned home, your office was closed, and I planned to call the next morning (Saturday) to update my payment method. However, before your office even opened on Saturday at 9:40 a.m., your representatives again came to my home, pounding on my door and shouting in an intimidating way.
This type of conduct is not only unacceptable but also appears to be unlawful:
• Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692d, debt collectors are prohibited from engaging in harassment, oppression, or abusive conduct when collecting a debt.
• Georgia law, specifically O.C.G.A. § 7-3-33, prohibits “unreasonable collection tactics,” including willful trespass to a borrower’s home without legal process, harassment, or conduct intended to degrade or intimidate a consumer.
• The Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) prohibits unfair and deceptive practices in consumer transactions, which can include aggressive or coercive debt collection practices.
Your actions have caused me to feel unsafe and intimidated in my own home. If this behavior continues, I will not hesitate to involve law enforcement and file complaints with the Georgia Attorney General’s Consumer Protection Division as well as federal authorities.
I demand that you immediately cease any in-person visits to my home and handle all future communications by phone, mail, or email. Continued harassment will leave me no choice but to pursue every legal remedy available.
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April 2025 by randy waters
I've had account here for years never really had a problem until this week. Had some financial situations come up and called and asked could I put my payment off until the end of the month? The manager said no problem just bring me a post dated check for the amount and post dated it for the 30th. Which I did and was told they wouldn't run it until then, hr even gave me the option of picking up the check before the 30th if I had the money by then. There was no problem until today they ran the check! And know I'm almost $325 short on my banking account along with the bounced fee charge!! Now when my wife check gets deposited in a week the negative balance is going to take away from our house payment, which now we can't make! I only have about three months left on my account. But this has really really messed us up financially I'm seriously thinking about just telling them to come get everything!!
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March 2025 by Deanna Morgan
John the manger has give me problems ever since he came I have pd. For a washer dryer stove Ref. computer,ect. Never have I had any problems till he came I got a mower last year An he mess my bank Account. up for 3, months so I told him to come get it then this yr. I got a mower he brought the same mower left it out in the weather cranked it with old gas an it had a flat tire I told him they had to fix especially now that he run old gas through it he told me I was gonna keep it like that do I look STUPID
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July 2024 by Clayton Osborne
Never answer the phone
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March 2024 by Charlie Martinez
This Place is a Scam , They won’t work with you . The people who work here can’t handle a phone call and the workers who moved my furniture are lazy & unprofessional my bed literally not placed good & scratches on furniture, one of the workers showed up all late trying to advertise products like he wasn’t late , lord Never again . I’ll recommend Farmers Furniture
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December 2023 by Critical Reviewer
Best place and great places. They don't harass you for missing a payment and work with you. Many things to choose from. Low down payments. Great customer service. Stop by and talk and get a few things. Thank me later.
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December 2023 by Pamela Roberts
Got a lounge chair that plung on and it was amazing.
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September 2023 by Stacey Jarrett
Friendly people
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August 2023 by Bobby McCrary
Great appliances, ask for Angel!
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August 2023 by Yvonne Popovich
Morning, my experience with Aarons was great professional
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June 2023 by Linda Hilburn
Great customer service, very polite delivery men.
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September 2022 by Kathy Jarrell
Friendly and helpful
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June 2022 by Barbara Gable-Stroup
Thank you Angel for getting me a new bedroom suite you are the best! Love our Arron’s family!
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February 2022 by Shane Barnes
Tina the account manager. Is very nice and Professional I will not go to any other Arrons but this location they are the best and very understanding
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January 2022 by Susan Hainds
I have always bought stuff from Arron's and now that I have covid and haven't been able to make my payment they come to my house EVERY DAY with a attitude .I only like one more payment and my dryer will be paid for and this is the thinks I get .when ur sick as a dog u don't want someone coming to u being hateful ....
