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February 2024 by Savannah Lynn
Teen worker was nice and trying her best. but the manager (didn’t catch her name) was rude
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February 2024 by Posh Paws
Came by the American Eagle in Centerville GA at 10:37am and the doors were shut. I thought maybe it was because of the cold weather. I tried every door and all doors were locked. A lady saw me trying and didn’t come to unlock them. Will during slow January times to not try harder.
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December 2023 by Ryleigh Eskew
The woman who I assume is the manager, because all of the sweet young ladies were asking her questions and she handled most returns, is extremely rude and speaks to people like they’re stupid. Nor is she honest. If you have an issue, save your time and take it above her. She does not want to help you.
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December 2023 by allan y
10:16am and you still have your doors closed when you should be open at 10am
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November 2023 by Amil Jones
Overall really helpful staff. I went in tried on two pair jeans same style different sizes. While in the dressing room, I noticed a spot on one pair. So I asked the lady, "I am assuming the manager if they had another pair because that one had a spot. She had someone to check but they did not. She asked if I had checked both stacks for the size. My response was yes. She then proceeds to ask me about another color but same style. I explained, I wanted that color as they were for a project. I then asked if she could take something off the price of $59.95. She quickly said no. My problem with this is that either she put them back on the floor for someone else to purchase or will have to place on clearance.I had her to call the Macon store where I ended up making my purchase and will continue to make my purchases as long as she is employed at the Centerville location. I was not please with the way she handled this situation at all.
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July 2023 by Jeremy M
Helpful/patient. Clean. Well stocked.
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April 2023 by Lauren Taylor
I'm really short so I never really find pants that fit me but their sizes have short and long options and that's really awesome to me because the short option almost always fits perfectly. They even have triple 0s. When I went yesterday, they didn't have what I was looking for but Sara was really nice and helpful and showed me everything that could suffice for what I was looking for and offered to get it shipped to the store for me for free. She helped a lot, without her I probably would have been a little irritated at the trip so thank you Sara.
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January 2023 by Morgan Thomas
Employees are not super friendly. Inventory was low, had to look online
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August 2022 by Veronica Bone
Great store. Love the clothes but I was told a particular style of pants was 60% but at check out was told they were not. I did not receive the discount ?
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June 2022 by arielle betts
I went in on a Thursday afternoon to pick up an online order. I had ordered a swimsuit & used the dressing room to try it on. After I found out that it was a little too big, I asked about exchanging it. The associate (that I later found out is the manager), told me that I could not return or exchange it for 24 hours. I also tried on a pair of jeans that I had intentions of buying. So I took my bathing suit and went in the car with my toddler who was kind of annoyed at this time because she had no patience, and gave her a snack while I chatted with customer service before driving 30 min home. They did verify that this is NOT a company policy and that I should have no problem returning it that day. So I went back in planning to explain this, but a different associate was working the register. She completed the return for me and at the end I told her what had happened. That’s when she informed me that it was the store manager that told me that & she was very sorry that happened.I did not exchange the item— I returned it & I did not buy the jeans I intended to buy because I don’t feel good about purchasing from a store that lies to their customers.I have worked retail many times & I understand not wanting a return on a slow Thursday, but lying to a customer isn’t the way.I have been shopping in American Eagle for over a decade, at many locations and different states (military family) & although we are new to the area I unfortunately won’t be frequenting this particular store.I’m giving one star for the extreme inconvenience of what should have been an easy/quick trip turned into over an hour of wasted time.
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January 2022 by Donna Butler
Very helpful. My son just started needing youth/men's clothing and received assistance. Jeans fit well and are comfortable.
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November 2021 by Marcus Latham
Prices are crazy! $25 for 2 pairs of boxers. I should have went t Walmart.
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June 2021 by Keena Wiggins
The staff is amazing!! We had a very pleasant shopping trip today!
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March 2021 by Karen Hales
The store advertises buy one get one 50% off. Totally a scam as I did not recieve 50% off my second pair of jeans
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February 2021 by Melissa Poole
The store was very organized and lots of knowledgeable staff helped with any questions or checking in different areas for what I was shopping for and was quick to find what I was looking for all in all I had a great time shopping with American Eagle only place I shop for my jeans
