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July 2025 by Ashley Derr
Leaving 5 stars specifically for Christian!! He was so friendly and helpful. Highly recommend requesting his assistance if you go to this Verizon location. Thank you for excellent customer service, Christian!
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July 2025 by Morgan Echols
Sleazy sales associates. My brother went in for an upgrade expecting to have to call me for account authorization, but instead was told we’ll just pretend that you’re the account holder. They made him think he was just upgrading his phone and his new monthly was going to be close to the same. Turns out they added a whole line that was going to be the same amount and then also doubled the payment of his old line with the new device. The paperwork being confusing is on Verizon corporate and my brother should have known to call me anyway, but sales associates should not be allowed to skip over account security measures just to make a sale. I’ve spoken to corporate of course, but I can’t seem to get the manager of the store on the phone.
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July 2025 by Stan Cooper
Will be back!
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June 2025 by Denise Baggett
Very helpful
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June 2025 by John Runge
Give Karla a raise.
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June 2025 by M D.
Didn’t help
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June 2025 by Windstorm32
There are more people coming in the store and leaving than gets waited on because nobody will acknowledge that a new customer has entered the building nobody standing up front to check anybody in to know who is next in line this place is a straight joke don’t waste your time here we walked out as well not going to sit in there for hours hoping somebody acknowledges us to see what we need help with
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May 2025 by Gladys Bloodworth
Associate Keil was wonderful, there was positive attitude and I'd return again for help or a new device
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July 2024 by Tab Carlson
This phone has been slow since we switched to Verizon we are gonna go back to cricket if this don't get fixed
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June 2024 by Bethany Barron
Ola was extremely helpful and kind in helping us with all of our questions regarding purchasing a new phone for our business account! We truly appreciate it
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May 2024 by burton gray
I'm sorry, but the Verizon brick-and-mortar store employees just don't know anything and can't do anything for you. They cannot help you with diagnosing problems with your phone because they just don't know how the phones work. They cannot repair your phones because that work is now outsourced (they will literally direct you to another non-Verizon shop down the road). They are also not particularly skilled at walking you through plan options. The ONLY thing they are good at is pointing you towards whatever their deal of the month is (i.e., whatever phone they are trying to overcharge you for this month). The Verizon employees will straight-up mock you if you opt for their cheapest throw-away phone (why sell it then?).
I can tell that it's not their fault. They don't know anything because they aren't trained to know anything. Save yourself a hassle: Do everything online. Do all of your own homework and take care of the problem yourself. And don't even dream of bringing in a phone for repairs...
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May 2024 by Stephanie Jackson
Ask for Drew. He helped us out to the best of his ability!
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May 2024 by Ricky Long
The staff was very helpful and professional. Seating could use some padding for long periods.
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May 2024 by Terry Sauerhoefer
I just have to give a shout out to the level of CS I have received over the last month or so from the Verizon staff. It is so rare these days to get excellent CS from every individual you tall to at one company, but that is exactly what I have gotten when I call or visit one of their stores or call their CS line. The majority of my contact with them has been calling the CS line. Idk what it is with me and phones, but I have gotten some duds over the last 8 months, and this is NO fault of Verizon! It just is what it is these days. I wish I had written down the names of everyone I have spoken with, but I didn't. I also wish I could remember the number of times I have had to call or visit a store, I think 10-15 times, over the last 2 wks. The ONLY negative I have about my experiences are the unexpected disconnections when placed on hold. Most have called me back, but a few have not. I also need to include the staff from Asurion, the company that handles Verizons phone insurance and warranty. They are just as wonderful. Everyone has gone out of their way and used every brain cell they have to help troubleshoot my phones. Yes, phoneS! I have a backup phone because of the issues I have had. Oh, the other negative to this situation is having to convey my issues each time I get disconnected. It is a bit confusing to explain. I had 14 VM from a few employees who did try to call me back. Idk why, but their calls went straight to my VM. I have received replacement phones, one of which had to be replaced again. I just got it. So, back on the phone, I go to get this one connected to my number. But, I expect nothing but the kindness, patience, knowledge, and understanding I have already received. I hope their bosses read this post and give each employee I have spoken with a day off (haha), or at least a BIG pat on the back. THANK YOU to each of you who have gone out of your way to help me!!!! Verizon, keep up the good work, hiring such wonderful people. It has truly been a nightmare for me, but my pain has been less with their help! I'm not going to mention the type of phones I have, because overall, they are good phones. I'm just having bad luck right now. No, the phones have not been damaged by me. These are manfacturing or software issues. It's time to end this because it's back on the phone, I hope one last time, for me.
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April 2024 by Ciceley Dedeaux
Ola helped us and made sure we all got what we wanted and needed 10/10 a slay !!!
