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April 2024 by Aaron Thacker
Let’s be honest: buying a new appliance can be daunting, anxiety-inducing, and expensive. We shopped around several showrooms in Atlanta to replace an old and tired 48” commercial-grade gas range.Working with Jeff Payne Sr., we purchased a fantastic 48” all-gas range and could not be happier! Jeff was always quick to respond to inquiries and extremely knowledgeable. From search to install day, Jeff and team were fantastic.If you’re looking for a mid- to high-end appliance showroom in Atlanta, Howard Payne Company is a must-shop and, to be honest, your only stop when making an appliance purchase in Atlanta.
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September 2023 by Ken
I ordered new appliances for my home. I emailed Jason what i was looking for he was able to get everything that I wanted. Jason made the transaction very simple and quick. Everyone that is looking for appliances for there home need to check out Howard Payne in Chamblee you will not be disappointed.
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August 2023 by Portia Brown
Had another amazing buying experience with Howard Payne. The team really went above and beyond to help us get a dishwasher installed asap (critical when you have a toddler). Only buying appliances from them from now on.
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June 2023 by Chelsea Howell
Had a great experience from start to finish with Butch! He was very helpful, communicative, and patient while we decided on which Bosch fridge model we wanted. The ordering process and delivery was great and we are loving our new fridge. Highly recommend Butch and Howard Payne Company!
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November 2022 by Michelle Kirk
Great shopping experience with John. He really listened to our needs and helped us work through the pros and cons of different options appropriated to our situation. I feel really positive about our investment with the Howard Payne team there to support us!
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November 2022 by Matt Butterworth
We had an appointment on November 12 to shop for new appliances for our kitchen remodel. We were assigned to Starla Stubbs as our sales person. We picked out everything and were told we would have a quote at the beginning of the next week. It has now been over two weeks and we have heard nothing back. I even sent a follow up e-mail to her a week later with no reply. We just spend over $17,000 on new appliances at another appliance store. I can't understand how a sales company stays in business if this is how they treat customers.
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November 2022 by Odetta C.
We renovated our kitchen and went through Howard Payne. I will never go anywhere else again. There customer service is top notch. They do not upswell.ALSO they are open for a short period! Something many other places don't do for the 9-5 ers out there. Howard Payne all the way
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August 2022 by Beth J.
I can't give this appliance store enough stars. Jeff Payne has a great family company he takes pride in. He was direct & honest and wasn't trying to sell me the most expensive dishwasher he had. The pricing with delivery and removal of our old product was reasonable. Delivered on time when promised. Completely opposite experience compared to a Sandy Springs appliance store where we had to get our money back for no dishwasher and lack of communication for over 6 months. Our Bosch is working beautifully. I will be back Jeff Payne when my fridge dies. That is for sure!
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February 2022 by M k.
We had Thermador double steam oven installed 6 months ago and then steam feature never worked. Neither Thermador nor Howard Payne has been helpful. We have been incredibly patient but it's been 6 months and nothing has been done. Avoid this company and avoid Thermador. Pandemic is one thing but there were multiple solutions to this and all parties refused to help us with any of them. Just terrible.
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November 2021 by Matt B.
We had an appointment on November 12 to shop for new appliances for our kitchen remodel. We were assigned to Starla Stubbs as our sales person. We picked out everything and were told we would have a quote at the beginning of the next week. It has now been over two weeks and we have heard nothing back. I even sent a follow up e-mail to her a week later with no reply. We just spend over $17,000 on new appliances at another appliance store. I can't understand how a sales company stays in business if this is how they treat customers.
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November 2021 by Graham Bartholomew
Very professional product knowledge and solid service
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November 2021 by Carmen Ehret
We have purchased several appliances through Howard Payne two separate times over the last few years. They are fantastic. I love that they are not too"salesy" but very knowledgeable and helpful. They also have a great showroom. Their installers are also top notch.
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November 2021 by Patricia Sebastian
I have worked with Jeff at Howard Payne for over 20 years completing 4 kitchens. Hands down the BEST appliance store in Atlanta!! Do not go to the box stores with poor customer service and delivery. Howard Payne is family run and they will take excellent care of you. Highly recommend you go to their beautiful showroom and check them out!!
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November 2021 by Jill Hegwood
I am completely disheartened with the way Jeffrey Payne has treated me. I have spent $25,000.00 on appliances from Howard Payne company and he can’t seem to relay a message to his delivery team. My contractor can’t finish painting until my appliances are installed… and come to find out they were delivering in my area TODAY!! I have been patient and understanding with the delay; however this is inexcusable!
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November 2021 by Sarah Bolocan
Great experience at this store. Salespeople very polite, didn't rush me, gave me correct information. Great selection. Appliance shipment which had been backordered due to covid came in when they said it would and they had the installer out to my house two days later. He was efficient and organized. Appliance seems to be functioning correctly. I am happy and will shop there again when I need to replace other appliances.
