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March 2024 by Douglas Gentile
Checking in was Eeezy Peezy thanks to Taylor.
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March 2024 by Kanika M
I had to get a storage unit due to a sudden move out of my apartment complex. The process to book was easy and quick online and when I came to get access to my unit, Taylor assisted me! She is the sweetest, super personable and pleasant! I had a mishap with my unit (due to my own error) and Taylor helped to get it resolved swiftly! Great customer service! Thank you Taylor!
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March 2024 by Taylor D
We had a phenomenal experience moving into our storage unit thanks to Taylor’s customer service and warm spirit! I would recommend this Life Storage to everyone I know.
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March 2024 by Sophie
DeAsia was super welcoming & willing to answer all of my questions. She made the process quick & seamless :-)
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March 2024 by Renee Gutierrez
DeAsia is amazing she has put up with me for a very long time and helped me set up my account I truly appreciate her we need more people with a heart
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March 2024 by Raven Quinones
Title: Unprofessional Conduct at Extra Space Storage: A Customer's Disheartening ExperienceMy recent encounter with Store Manager DeAsia Faciane at Extra Space Storage, formerly known as Life Storage, left me deeply disheartened and questioning the professionalism of the establishment. Despite the convenience and purported reliability of the storage facility, the palpable sense of personal animosity from the manager made my experience as a customer fraught with discomfort and unease.Upon entering the facility, I had hoped for a seamless and efficient interaction, but unfortunately, my expectations were swiftly shattered. From the outset, it was evident that there was a tension in the air, with DeAsia's demeanor conveying a distinct lack of warmth and professionalism. As I attempted to address my storage needs, I couldn't shake the feeling that her interactions with me were tinged with personal animosity.Despite my best efforts to engage in a courteous and respectful manner, I was met with coldness and a dismissive attitude from DeAsia. Her communication was curt and unhelpful, leaving me feeling frustrated and alienated as a customer. It became increasingly apparent that there was an underlying issue at play, with DeAsia's behavior suggesting a personal vendetta that clouded her judgment and compromised her ability to perform her duties effectively.As a customer, the experience of encountering such unprofessional conduct from the store manager was deeply disconcerting. Instead of feeling welcomed and valued, I found myself questioning whether my presence was somehow unwelcome or burdensome. It's disheartening to think that a simple transactional interaction could be marred by interpersonal conflicts and unresolved issues.In conclusion, while Extra Space Storage may offer the convenience and practicality that customers seek in a storage facility, the presence of unprofessional behavior from the store manager detracts significantly from the overall experience. It is my sincere hope that the management addresses these concerns promptly and takes proactive steps to foster a culture of professionalism and respect within the organization, ensuring that all customers are treated with the dignity and courtesy they deserve.
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March 2024 by Melinda Siem
Having DeAsia as your back is definitely everyone need .She’s really helpful on beyond my expectation and I truly appreciate it
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March 2024 by Nicholas Davis
Excellent customer service multi tasking and very patient and helpful
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March 2024 by Marcela Henao
Excellent Frontdesk customer service
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February 2024 by Michael
The person assisting me was vey helpful. Very good transaction.
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February 2024 by Darcey Bard
The woman that helped me was absolutely amazing!! 20/10 she deserves a raise!!!
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January 2024 by Maxine Harris
The manager took the time to call me back and look for better rate for a senior long term client. I do appreciate and her customer service is absolutely excellent and caring!!
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January 2024 by Martin Clarke
DeAsia took great care of us. Very cordial, patient and well informed. We will continue to use them.
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December 2023 by Brady Brown
Great experience all around. Used numerous of storages in the past. This storage facility outshines the competition. Staff is friendly and always willing to assist with any issues that may occur. Easy access and great location. Thanks for your tremendous service and support.
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December 2023 by Monique
DeAsia, was very accommodating! Very professional and made sure I had the perfect storage for my items! I’m a happy tenant, at life storage !!!
