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March 2024 by Are N Be (Kay)
Thank you PS for hiring people with integrity! I visited the neighboring location and Zach was amazing and helpful.Lavon at the 1865 Savoy Dr Location AHHHMAZING ! We had such a struggle gettting everything together funds wise post an eviction and despite what was on my plate he was very helpful he shared understanding he supported and found the right size unit perfect for the movers because my cognitive dissonance was strong in these last few days! Lavon I wish you many successes thank you for being a blessing to my husband and I for just doing everything in your power to show that you cared we really appreciate you ! Make sure this man gets a raise !I gently appreciate his call ahead as well to confirm our arrival and next steps
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March 2024 by Marissa Burks
My experience with this location was great...until it wasn't.I reserved, paid for, and received all move-in information online. I was able to access my unit with the code and through the app as described, and payments were automatically paid upon the due date.After 5 or so months, I no longer needed the unit, so I scheduled to move out on the 31st of December 2023. I removed everything, cleaned the unit, and removed the lock from the door. Something also told me to remove the autopay on the account. Thank goodness I did!On January 7, 2024, I received a phone call from Lavon (sp?) informing my payment was past due. I was a little confused, because all payments had been automatically drafted from my account. I let him know I moved out on the 31st of December. He apologized and told me to disregard the call as he would handle everything on his end.Imagine my surprise when I received a letter from a collections agency for a past due amount in February 2024. I immediately called and spoke with Lavon. He told me his district manager, Zack, was supposed to handle it, and Lavon would follow up with Zack to ensure it's done. His district manager was out of touch for a few days, so Lavon asked me to call on the following Wednesday to confirm everything was taken care of. I am still able to login to the online portal which showed a past due amount, so I called the following Thursday. No one answered my call, so I left a message. The next day, Friday, I had not received a call back, so I called again. No one answered, so I left another message.The following week, I get a call from the collections agency.I think visited the location in person. Lavon was very professional and apologetic. He called Zack and told me everything will be taken care of in an hour. He also said not to worry about the letter from the collections agency. He took off his glasses, so I could look in his eyes and told me not to worry.A week and a half later, I get another call from the collections agency on a Saturday, so I visit the rental office again. I spoke with Connie who then called Lavon. He told her Zack was supposed to handle it, but Zack wasn't going to it on a Saturday or a Sunday. Wait a minute! Just last week, it was don't worry about it and it will be taken care of in an hour. It suddenly became something that can't be addressed on the weekend.Connie sent a follow up message to Zack asking him to take care of it. She included my name and phone number and asked Zack to give me a call to let me know the issue has been resolved.As I write this review, a past due amount is still showing on my account.I have disputed this with the collections agency, but honestly, it should have never gotten to this point. I understand people aren't perfect, and sometimes things are missed. This issue should have been resolved no later than January 8, 2024.I paid on time. I left the unit clean. I removed the lock. I have shown patience and given grace. I have followed up more times than reasonable. I have remained polite and calm during all interactions. I did my part. It's really unfortunate the parties involved won't do theirs leaving my credit at risk.
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February 2024 by Kordae' Bowden
Lavon was amazing! He helped me with all of my questions. He even took me to each storage unit I was considering so that I could see it for myself. Best service I’ve EVER received from Public Storage. Ask for Lavon! You won’t regret it.
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January 2024 by Jesse FitzGerald
Terrible waste of time trying to give them my money. Try to reserve a unit, emails don’t have links or info on what to do next. No person on site to take my money. Call center resent the same email with no link to payment.Why not just let me pay and get the code on the email or website? Or at least info on the next step?
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December 2023 by lorlop2011
Management the worse no wonder always new manager elevator always out of service Management bad attitude never want to help
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October 2023 by Daija B.
I had a great experience. Jackie assisted with my process, she was amazing.
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October 2023 by A T
Lavon was amazing and super helpful. He helped us promptly while making great conversation. He was very pleasant, knew how to get my problems fixed quickly and his customer service is great. He was quick to help us but also helped others along the way.
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September 2023 by JL K
The property manager at this location, Lavone is a precious peach!! Incredibly sweet, empathic, helpful and dedicated to his customers.I’ve been a customer here for a few years now and I’ve met several employees in that time. I can say definitively that Lavone is the most conscientious person I’ve ever encountered at Public Storage, or really any other storage facility for that matter!
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August 2023 by dayana thomas
I wish I could put ZERO stars ! DO NOT LEAVE YOUR BELONGINGS HERE ! No one EVER is there or answers the phone ! These reviews are fake ! My unit was ran through and half my belongings stolen ! I was never notified just a new lock put on. Either that or the people who work there have been stealing from me. No one was at the location for any assistance for 3 days and no one would come to the store to help. I found my lock inside my belongings cut off with and electric saw , how did my original lock get inside my unit ? And they’re lock put on ! !!!? They had open access to my unit for over a year and now over 5k worth of merchandise and memories are gone ! I was never notified my lock was tampered with or if anything was gone. We missed one payment they change the locks. We paid it wayyy before 30 days And they told us to change the lock to ours but our stuff would be safe, that is ALL we were notified about ! Not being able to come back to the state We just left their lock on thinking our merchandise would be safe. Then come back to our merchandiser stolen, including a three-piece couch
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August 2023 by Katie Kelly
Levon took care of me and got me set up quickly. Amazing customer service, especially as someone who had never rented a storage unit before.
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July 2023 by Cyndy Arey
Do NOT use this facility!!!First, they advertise everywhere & charge you for a climate controlled unit. Even when you log into your account online, it says that your unit is climate controlled. However, it is NOT! Then when you talk to the manager at the facility, they tell you it is NOT climate controlled & look at you like you lost your mind. But call the home office, and they say otherwise. (Make up your mind people!) Second, when it rains, it floods. Water gets in everywhere. And that is not an exaggeration. Oh and let's not forget the long elevator ride to go up one floor. I could go on and on with a bunch of stories, long story short, go elsewhere!!!
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July 2023 by Nia Marie
Lavon is absolutely the most amazing person that I talk to at public storage. I had an issue with my unit and. He made me feel confident that my belongings were safe and if I had any questions to always call and he will be there to assist. Thank you so much Lavon for speaking to me and making me feel heard!
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July 2023 by Chels Chels!
The people that work here are nice enough however they never EVER, answer the phone. Which is terrible because you can’t get on the phone with anyone else with this company, it will always direct you to speak with the property manager who is quite literally never on site. The person to remove locks never comes around soo when you need a lock to be removed, you’ll be waiting weeks while your still suppose to be paying for a unit you have no access to. Lastly, the monthly bill keeps going up, I signed on for $140 monthly and now- some how without explanation I’m paying $200+ monthly. Again, no one to contact about this!
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July 2023 by LJ Taylor
Lavon was absolutely amazing! The best service I’ve had ever. He helped me with my unit transfer and made the right calls to move me quickly. Thanks so much for everything! You saved me!
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July 2023 by Cindy Wallace
Lavon was amazing! He was very thorough in explaining the process and proficient in giving us a tour of the property. Extremely friendly, knowledgeable and professional! A great representative for Public Storage!
