Truist receives praise for its courteous and professional staff, particularly at the Chamblee Dunwoody and Lawrenceville Hwy branches. Customers appreciate the quick service, often waiting no more than 15 minutes. Employees like Roberto, Jason, Nikki, Erling, Maria, and Dat are highlighted for their intelligence and helpfulness, making banking a pleasant experience. Many customers have switched to Truist from other banks based on recommendations and positive experiences. Overall, Truist is recognized for providing excellent service and for having a team that goes above and beyond to assist customers.
Roberto is awesome. He's very courteous and professional. He was able to salvage my horrible truist experience with the chamblee dunwoody location. Unlike Danny, at the chamblee dunwoody branch, Roberto did not tell a blatant lie to his customer's face.
September 2023
Walked in at 3:50 PM to open a business account. There were 5-6 people at the branch. They all said sorry it takes too long to open a business account. Please come back tomorrow AM! Shameful service!!
September 2023
Refused to cash a check for me that was from there financial institution. Teller advised me that I needed have account to be cash a check which didn’t make sense.
