Truist is a bank that provides a variety of financial services and products, including investment options and credit cards. Customers have expressed high satisfaction with both the online and mobile banking platforms, finding them easy to use for managing accounts on the go. The customer service team is known for being helpful, friendly, and responsive to questions and concerns. Staff members are often praised for their professionalism and kindness, with specific mentions of employees who are helpful, cheerful, and dedicated to providing quality service. Due to the ongoing health and safety measures, some branches are temporarily adjusting services, offering teller services through drive-thru lanes only, with in-person visits by appointment and some branch closures. Despite these changes, many customers feel confident and happy with their banking experience at Truist, recommending the bank to others for its excellent service, wide range of financial options, and supportive staff.
Duchess was great - 5 stars for her and how she helped me!
But the wait for others was long. There don’t seem to be enough tellers working…
March 2025
Sabrina is customer service focused and exceeded my expectations I highly recommend this bank for a personal and business banking. Annie is also ivery good and treats her customers above and beyond. Thank you!!
June 2024
Annie was so helpful! She fulfilled every task i wanted to have done with a smile on her face🥰 im so grateful to have encountered her!
