“I’ve worked with this business for many years. Staff is extremely knowledgeable and their product offerings are extensive. If you need three ounces for a spray can or 30 gallons for an industrial project, I recommend them. Prices are very market based. Whitney mixed my paints and never misses. The whole staff are friendly and the vibe is small family store, but the stock speaks paint warehouse. Next time you need professional quality and support for your paint project, check them out.”
“Friendly, knowledgeable service and great at assisting with color selection. I never feel rushed and an associate always carries my purchase to my vehicle without being asked. It's a nice customer service experience that is being lost in many retail stores.”
“We've just moved to Flintstone, so we're still getting our bearings. We recently purchased a Garden Wagon from Amazon that was missing three small washers. We had bent two of the large washers that were included trying to use them where the small washers were supposed to go, so we needed to find three small washers and two or three larger washers to finish putting it together. Purchasing them ourselves was much easier than returning the whole thing to Amazon and waiting for another one to be sent to us.
We knew there was an Ace in St Elmo, TN, but were very excited to see this one, only three miles from our house, plus down a road we hadn't been down yet, so we got to see a part of town we hadn't seen yet.
As soon as I walked in, I was greeted by an employee who seemed to stop what he was doing so he could help me. He walked me back to the washers and picked out the ones I needed, wrote up the little tag for the cashier, and asked if there was anything else. I said no, I was just going to look around.
I found some crazy glue. I knew we needed it for something, but couldn't remember for what, so I got a small pack of two. Then I remembered we need a strong magnet to hold the calendar on the refrigerator. I started looking around and ran into another employee who asked if I needed help.
I asked if they had strong magnets, and he said all their magnets were on aisle 2 on the right, about halfway down (as he pointed at aisle two), then he went back to what he was doing after I said Thank you.
The cashier was very kind and made sure our washers were put in a separate small bag, so they wouldn't get lost in the big plastic bag.
Everyone was helpful and friendly. I look forward to becoming a regular customer here.”
“Aubrey exemplifies Customer Service. He treated us with kindness and was so eager to assist us in finding out if our paint was still good. He even tested it and relabeled everything so that it was easier to identify the name color and sheen. Then to even carried it out to our truck on a dolly for us. Five Stars for his great attitude. Need more employees like him. We are from out of state but continue to use Sherwin Williams when we are doing jobs elsewhere. Thanks Aubrey in Tennessee”
“I recently had East Ridge Hardware order several under cabinet lighting fixtures for my kitchen. Michael was very helpful, knowledgeable and courteous. The fixtures arrived in three days.
Excellent service!!!”
“Chance greeted us within seconds of entering the store to take care of us. We weren’t quite ready and he moved on and from then on Victoria helped us. She is amazing. Her customer service skills are some of the best I’ve seen. She handled multiple customers with ease. If I was an employer, I’d definitely have her on my team and be ready to give her raises to keep her. She’s a force multiplier and awesome. I think Chance left for lunch and we didn’t get to interact much with him and he was kind and friendly from the start, but we can’t say enough about Victoria and our experience at Sherman-Williams in Ft O.”
“Very Nice experience The people are always helpful and very pleasant to work with even when you have a return. Definitely my go to place for alot of things, just had to have a chain put on my chainsaw and they did it for me. Very happy with the experience ☺”