“All smiles and stellar service whenever I come in, especially from Ms. Mary with whom I usually see. Even if/when they are backed up, they keep the flow going with professionalism, courtesy and composure (which at times can be a difficult task with some customers, I've witnessed), and always apologize for any wait, long or short. My thanks to all for helping be a part of what makes Perry a great place to live and work.”
9:45AM - 1PM 2 - 4:45PM
1010 GA-247, Kathleen
Post Offices
“Had a lost Christmas package. It said it'd been delivered according to the tracking number, but I didn't have it. Long story short, I called and was quickly able to speak with an actual human. Kurt was very patient on the phone, looking up the most current information (more current than I could see on my end) about the package and explained where he thought the package might be and when I could probably expect it. (It got sent back through the system because it had been mistakenly delivered while our mail was being held.) He also acknowledged that he may be incorrect, as much of the package scanning is automated. Therefore, he quickly searched the mailroom (it wasn't there), and because he thought it might be at the Perry office, he searched there as well, personally, the next morning. He called back after the (again fruitless) search to give recommendations on what my next step should be. Thankfully, the package was delivered in the time frame he had originally estimated when I called. But, even if it had not, it was so nice to talk with a caring and competent employee who did their best to make sure I had all the help he was able to offer. While he didn't personally lose or mishandle my package, he was sympathetic and willing to go over and beyond to help me get what I ordered.”
“Went in and was looking to grab a package transferred from UPS. Worked with Mario who was innovated with customers and if I’m going to give a negative review, it’s for the people he had to deal with. He stayed professional as did the postmaster when the issues flowed over to him. In the end, he grabbed my package for me and remained professional while customers were a little on edge for the things outside of his control. Well done Mario and Bonaire post office.”
“Usually, I never have any issues but when I do, it's always a big deal. The first time, they lost my textbook for school in the mail but someone went out of their way to find it and bring it to me, for which I'm grateful. But yesterday, they shoved 3 packages in my mailbox. I could hardly get them out because of how tightly they were packed. There were two hats in there that are now all bent out of shape. I'm really frustrated with the fact that they very well could have just put the packages on my porch instead of trying to see if they could make them all fit.”