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October 2023 by Natia Smith
The owner was so nice and helpful, he was very professional and the location was very fast and safe and friendly, great trucks in great conditions, the air conditioner worked amazing in my truck! Thank you again!
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September 2023 by liz laster
Great guy, excellent customer service, good people skills, and very professional. They were close and convenient, it was perfect.
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August 2023 by Seidah Rhynes
The website said my reservation was guaranteed or they would pay me $50. Not only did that not happen but we sat and waited for another truck at a different location and time to be scheduled and when it came time to pick that one up ... The location given did not exist... I ended up going to my favorite location on Old National and paying extra for a bigger truck than I needed because that's all they had. Totally annoyed... I will not be using dealers anymore.
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August 2023 by Tony Young Karate
Awesome Service.
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June 2023 by Joseph Yu
I checked in online already, for one day truck rental, just driver license photo doesn't work, the gentleman over there helped me, the process was smooth and friendly, price as website. You may ask about parking if you are dropping your car there, they will guide you :)Definitely will come back!
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June 2023 by Quivana W.
Firstly, the original "neighborhood dealer" did not come through. She canceled our request for a truck rental because she was not there during normal business hours. Because of this, we had to go to the college park location on old national. I called uhaul to create the reservation. I'm assuming the reservation did not translate over to the man who checked us out at the uhaul location. He just asked for a new phone number.... I don't know why because I made the reservation under my phone number. I ended up giving him another phone number... At that point, he got the truck ready and gave us the paperwork. I told him that I also made a reservation for a furniture dolly and he gave us the dolly. HOWEVER, the dolly he gave us was for SALE. Not for rent. He apparently didn't even look at the reservation I had because I never requested to purchase a furniture dolly.... like what would I as a woman need a furniture dolly for.... like come on now dude.When we came back, we tried to address the issue with the guy, but he denied all allegations. He basically lied on us and stated that we wanted to BUY a dolly that we would never ever need or use in the future.This location is a joke and even the manager chose not to believe us. She just assumed her incompetent worker knew what he was doing. Even his coworker said he should only work OUTSIDE and not on the register... This location does not have anything together and is cross training people who are incompetent.They did not even explain charges so I am going to have to reach out to address additional charges that I was not made aware of..Uhaul is only out here to take your money. I recommend to contact Penske at Home Depot for any future moving truck rentals.
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December 2022 by Sondra Price
Horrible customer service! He leave threats and tries to intimidate customers by overcharging the customer.
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September 2022 by Charles Hall
Great customer service and very professional. I highly recommend them.
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July 2022 by Joey Johnson
My experience was great in dealing here. The person was extremely helpful despite being busy and even staying after hours to help resolve an issue.
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July 2022 by Tahnita C.
Nothing the young lady that service me was so professional & knowledgeable that a was blown away and informed her of this upon me leaving. This was truly unexpected service received at this location. I give this girl and the location a 10 star of my experience! Thank you
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June 2022 by John Allen
Barry was very helpful when I picked up my 20 ft truck. He helped me retrieve the keys from their outside lockbox over the phone. I just wish u-haul could have found a truck closer to my home.
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May 2022 by JerryKaneo
Do not rent from this place they will over charge you they are scammers they charged my card more than a few times please don’t waste your time they don’t pick up the right home or they are not in office at all need to shut this location down!!!!!!
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December 2021 by Gregory H.
Had a weekly rental at this location on December 2nd, 2021. The Employee at check-in " Requowa " (unsure of the correct spelling) escalated the issue to tampered license, when presented my passport to prove my identity, escalated further with all attempts to cancel the booking and reissue a new booking at a higher rate.Requested a manager, the agent refused said no manager is available I'll have the wait until one arrives. Requested to call her manager by phone she refused. That's when I overheard her speaking with someone by phone saying that I provided an expired Georgia License= lie! Then she returned said the meanwhile she will cancel my reservation, that's when I asked what's the reason she escalated further and dialed 911.Said she felt threatened etc... that's when she noticed I was recording the encounter. I escalated the complaint to the regional manager and customer service to resolve the ordeal faced at this location, and were able to pickup the cargo van at another location 2 miles away. With very friendly & professional staff...The manager from this location contacted me yesterday at or around 4PM to confirm receipt of my complaint. Said he will review with the employee and get back to me within 2 days.Got home after 10 PM, parked the cargo van by my apartment, got up this morning mysteriously the the van is keyed on the left side.No other trucks, vans or cars on the property got any damage only the U-Haul van in question. Including my personal vehicle that has no damages as I took a Uber to/from the location.Be aware of doing business with this location as the staff, namely Requovia is very " ghetto ". If u have any bad experience and decide to file a complaint beware of having your personal address available on file.I highly recommend the manager & staff at the Southampton Rd location they are very professional, including the entire team at u-haul customer service department.An official police report has been filed!
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May 2021 by Rose Mosley
Do not get a car from this place I test drove a car and saw duct tape over the check engine light, and the prices are crazy, if u decide to go, have your mechanic with you
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April 2021 by Steve R.
Came in today needed a van and the woman behind the counter refused to let us rent the van without a GA driver's license. I called the other location on Southampton (which I highly recommend!! I'll be giving them a great review) and they are taking care of me. They told me that we needed additional information which this location didn't tell us or even care to talk to us about. This location just has poor management which shows in their staff. Highly unprofessional. Rude and argumentative. I stated so amy times that I didn't want to argue but just wanted to be heard. If I could give zero stars I would.
