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February 2024 by John Hall
If you enjoy hotels with pathetic customer service and rooms that smell like a cross between marijuana and dirty feet, you will love Candlewood Suites. Otherwise, steer clear. The location is the only positive about this facility.
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January 2024 by Kevin Worley
Great place to stay if you are traveling with your pets. Good service, friendly and helpful employees. Nearby restaurants. Hotel needs a bit of cosmetic updating, but nothing major.
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November 2023 by Milt
The night staff here (11/8 at 8pm) are the most ill-mannered people I have encountered working here. The girl at the counter acts as if it’s not her job to help anyone and asking for towels was the biggest inconvenience to her. We were previously told to bring the used ones down to get fresh towels, and that is what we did. (Note-there were no other guest being assisted at that moment) The morning (11/8 at 10am) staff were great.
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November 2023 by Katie DeRouen
The room was clean. However, the air condition hardly cooled the room. I felt like I needed a shower in the morning after sweating all night. I didn’t have enough hot water for a bath. My husband couldn’t relax and watch tv because the tv kept shutting off. So disappointed that out of all the nice hotels in the area I chose this one.
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October 2023 by Sabrina Holt
My first time here , the rooms are nice the layout of the room is beautiful . It's quite plus located near restaurants and other stores. The front desk girls are polite and friendly, the only thing that is weird is that they don't offer free breakfast!! Other than that I will return for another stay again.Rooms: Nice and small
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October 2023 by Emanuele Bova
Got my room changed first day because of pest I've found on the kitchen.I've stayed here for 2 weeks and after 4 days I've asked for a room cleaning service at front desk, received a negative answer "We do room cleaning only after 7 days from the check in, if you want clean towels the guest need to bring dirty ones to front desk" that's the answer from front desk.I've requested at front desk clean bed sheets and taking out the garbage (one week of garbage) for the day designed for cleaning my room. that day i came back to the hotel like 6pm no clean bed sheets and garbage still in the room.Cleaning service has only "made" the bed, AFTER 1 WEEK!!complain at front desk and they answered that will fix next day.next day they've took out the garbage but leaving some on the floor with new bags.Worst hygiene standards I've ever experienced at a IHG hotel.
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October 2023 by K Barr
The staff is the problem at that s location. Not one person I encountered was kind or helpful. They all had argumentative attitudes. My room was half clean, floors were not swept or vacuumed. When I told the front desk person she just looked at me as if I were speaking another language they didn’t understand. If you’re a CLC customer the treat you as if you are using food stamps or snap! Would not tell me CLC rates and they only hold their worst room for ClLac customers because they say CLC doesn’t pay there bills. Also if you are CLC you also have to give a personal credit card for incidentals, they say. The front Desk staff is unable to tell you when your deposit will be refunded.It’s really to bad Manager Anthony, and the female Sales Manager are so rude and allow their staff to treat guest even ruder! I watched the Front Dest yesterday evening giving 6 constructions works hell about giving a person credit card telling them it’s standard. It is not standard and the only place in the state of GA I have had to do this is I. Columbus!!!!!I was also called yesterday at 3:30 while I was out working by the front desk person. Telling me O was going to have to come back and change rooms as she made a mistake and put me in a non CLC room. It did get resolved when I called IHG Corporate. The hotel manager was available then but sided with his rude front end person. I will not stay at this location again. It’s to bad because with ALL NEW MANAGEMENT this location could be fantastic!!
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September 2023 by Andrea Kohut
This place is disgusting. Still an over flowing garage can under the sink in the bathroom. No toilet paper. Dog hair all over one of the beds. Not to mention the blood stains on the sheet and the side of the mattress. Walls had nasty stuff all over. Remote for the tv didn’t work. Both light bulbs were burnt out in the lamp. The “maid” was in the room next to ours kept slamming the door. Was in that room for many hours on the phone talking completely inappropriate, especially with children going through the hallway and being able to hear it in the room we were in. Cockroaches on the walls when we hit up. The woman at the front desk was extremely rude. We’re supposed to stay for 4 nights. Made it almost one. And hopefully we will get refunded. Sleep in your car before going here. RevoltingNoteworthy details: Revolting
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August 2023 by Greg P.
Bed bugs, roaches, black mold under AC units, the manager named Seven is a racist bigot who criticizes military and anyone who is in it. This hotel is nasty, be sure and look under your mattress, bed pedestal, ac unit, and look in the draws and cabinets. Do not use the elevator it is not safe.
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June 2023 by Soomin
I was worried about using this hotel bc of couple of bad reviews. But i didnt have any choice so i took it. But it’s actually really nice. Reasonable price, clean room, free laundry, nice staffs. All the workers here was super friendly and helpful. Gym is pretty nice for simple work outs. Laundry is free which is super nice.I wrote down this review for whoever worry about use here bc of the bad reviews. It actually super nice.Rooms: Has tv, big desk, microwave, sink, fridge, stove, pot. Super cleanNearby activities: DQ is right next to it. Outback is across the road. And there is bunch of restaurants 1-2mins drive. CVS is cross the roadSafety: Super safe
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June 2023 by Kim O.
The clerks that worked at night were so nice. My daughter and I were checking in because the VrBO we had rented fell through because the inn had gone out of business! They went out of their way to help us. They were both so helpful and kind.
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June 2023 by Sharnamekia Colón
Location is Wonderful! The hotel seems relaxing; the snack shop has an outstanding price? but there's a gas station next door/Walmart up two blocks! We enjoyed the set-up and style of the rooms But the only down fault is, the rooms were dusty with little friends that greeted upon entering the room! The TVs in both rooms weren't functioning (please put up-to-date television in the rooms), the volume was up to 45 and it sounded like it was on low (15), while the TV went from color to black and white on some channels. Cracks within the tub area are scary! Again, thank you for the stay and we hope to return for a better review!
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April 2023 by Jack King
No real complaints. Room was clean and all electronics worked. It would have been nice if the outlets were updated so at least one or two had USB ports for charging. Room did have a funny odor that smelled like cleaning chemicals the entire stay, but it was mild.
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March 2023 by Aleaha Zeller
The hotel I usually stay in was fully booked so they recommended this as their sister hotel. Had 4 nights booked and immediately checked out after entering the room to find cockroaches. Front desk staff apologized and refunded me. I had heft a few personal items behind on accident because I rushed out and when I called a day later they said they threw them away. Management didn’t seem to care about either inconvenience and did not apologize about either on the phone.
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March 2023 by Christine Bernal
Convenient location within walking distance to several shops and eateries. Overwhelming musty smell upon entry to room. This lingered the entire stay. The kitchenette area was useful. Otherwise was decently clean.
