Columbus Water Works

Hours: Columbus Water Works provides drinking water and wastewater treatment for the Columbus area, including Fort Moore and parts of Harris and Talbot Counties. The organization aims to deliver safe water and efficient service, with a goal of becoming the nation's best utility provider. They serve over 250,000 residents and focus on responsible environmental stewardship of the middle Chattahoochee River watershed. Customer experiences highlight a mix of strengths and areas for improvement. Employees like Damon DeLoach are praised for their professionalism, courtesy, and dedication, with some customers noting their positive attitude and helpfulness. Similarly, Natalie Smith is recognized for her extensive knowledge and thorough assistance, successfully resolving billing issues and providing valuable advice. Leadership from figures like Mr. Sam is appreciated for consistency, professionalism, and follow-up, setting a positive example for handling issues. However, there are concerns about customer service, especially with the call center, which some customers find frustrating due to long wait times and repeated disconnections. A lack of an app for bill payments is also noted as a convenience that could be improved. Despite these challenges, many customers feel confident in the company's leadership and appreciate the efforts of dedicated employees, though they hope for ongoing improvements in service and communication.

1. Columbus, Georgia