-
August 2023 by Clausen Brina
No pet smell when you walk in, which presents the assumption of a clean facility. Front doors are always locked, so staff is always "service ready." You have to park, then call a phone number for pick up. They bring the dog to your car with the credit machine. I have no real complaints at this time. ?
-
May 2023 by S R
My dog loves going here. She gets so excited when I pull up to drop her off. They are great with grooming and doggy day care
-
April 2023 by Shacoya Mickles
Exceptional customer service and grooming! My fur baby smelled so good for several days that I called to inquire about the products used. He will definitely be going here from now on.
-
April 2023 by Heidi
Absolutely love Fur-babies and so do my girls from grooming to daycare to boarding.Prices are great staff is amazing and over all its a great place to send your fur babies .
-
April 2023 by Aundreanna Williams
If I could give 0 stars I would. When I came to get my dog she was covered in pee !!! They didn’t even try to give her a bath ! Will not be returning.Edited: after 24 hours of my dog being back in my care she showed signs of being sick. I then took her to the vet and the vet explained my dog was not fed and that she needed to be prescribed medicine because of 101. This experience plus no communication at all from the people of Furbaby explaining how my dog was acting plus the explanation below I will never be returning. I also will highly advise no one else to waste their hard earned money.
-
April 2023 by Allie Q.
If I could give this place ZERO stars I would! Not only is it a AWFUL place to work it is an AWFUL place to board your babies. I'll start with what's most important to the consumers, your babies will be abused and fed food you did not bring with them, without any consultation or reason. An employee here actively abuses the dogs, Mak was informed and he did ABSOLUTELY NOTHING about it, continuing to keep them on shift. A different employee fed all types of crazy stuff to the dogs, including but not limited too: pot roast, Jimmy Johns, wet food that came with other dogs, etc. It simply does not matter if your dog had a strict diet or medical condition, she will still feed them random stuff. Several employees informed both Mak and Anna but neither did anything except make excuses. Now on to the HORRIBLE employee conditions: Mak would constantly overbook us, leaving us with as high as an employee to pet ration at 4 employees to 115 dogs. When this issue was brought up, Mak stated "you wouldn't know anything about being overbooked or overworked unless you were in the military". By the way he is ALMOST never at the shop!! While I have no idea of the military life, working in these conditions I would barely have time for at least a bathroom break. He completely ignored the fact that not only does this terrible ratio negatively effect the employees it effects the quality of care for your babies. I promise you he does not care about your babies or their care but only the money you are providing him. This ratio makes it to where your babies aren't getting out as much as they should nor are their spaces or the facility being properly cleaned. While you may think this is as worse as it could get, ITS NOT. Employees here are paid less than livable wages, the lowest being possibly less than $4 an hour. Not to mention the fact Mak will not only try to manipulate and bully his employees, he will do the same thing to his future and current customers. He constantly manipulated his employees into believing they were less than him. He'll also make multiple promises he can not keep in order to bribe you into staying. I suffered several mental breakdowns from working here for a little over a year. Not even from the pressure of working in a business like this but simply from the way Mak Son treated myself and my co-workers. I didn't even receive workers comp for a very bad bite I received towards the end of November even though he insisted I was on his insurance. I had to get stitches and surgery. He constantly tried to pin my sister, and other employees against each other, making us compete for his approval and respect. He also sexualizes his female employees!! Please do not consider this place for training, daycare, or boarding. While all this said Amanda and Dorance are amazing people and amazing groomers and deserve the best.
-
March 2023 by Arejaeh P.
So sadly I am not able to speak on the level of the actual service due to the issue that drove me to writing this review. My impression of the establishment is rather poor at the moment and this mainly pertains to my first initial phone call trying to get information about scheduling, pricing and service's provide. Right off the bat the gentleman who answered the phone carried a tone as if the call itself was just an annoyance. The gentleman proceeded to carry that same demeanor as I was trying to get information about their grooming services. It seemed as though he was more focused on driving me away than actually trying to provide the option of scheduling an appointment. Considering this interaction with staff over the phone I am a little disheartened considering I've seen may other positive testimonies and reviews. I was originally looking forward to utilizing them for my dog groom needs, but after just this interaction over the phone I find myself back on the search for a groomer here in Columbus.
-
December 2022 by Lyric Wilson
Fur-Baby pet services are awesome! My dog love to attend the daycare there and always sleeps like a baby after a day full of fun with his furry friends! Their prices are affordable and they always post pictures of our pets daily on Facebook so that we can see the fun they’ve had! The staff is always friendly and professional! They even give me verbal updates on my fur baby Kobe’s day at daycare! Today my dog met Santa! If I could give more than 5 stars I would.
-
December 2022 by Erika Kelley
They take care of our fur baby at least 4 times a year. We are so happy to have found a trusted place to be our babies home away from HOME.
-
November 2022 by BLAYKLEE HOPE
I have been coming to Fur Baby for about a year now to get my Husky groomed. I had such a great experience today with Amber! She is the first groomer EVER to not give me an excuse for not being able to cut my dogs nails. Since he is a husky, he can be quite difficult at times. She was very understanding! Every time I go to Fur Baby I'm going to ask for Amber!
-
October 2022 by Dre Hayes
Had an 8 AM appointment for my Yorkie to be groomed. I asked to "wait" when I made the appointment. Was told this morning that "waiting" is never an option. This business is "drop off" only. An hour later she was ready. That is my only complaint. Satisfied with the finished product, price and the customer service. ❤️
-
October 2022 by Brooke Cornelius
While we have loved the way everyone has taken care of our dog, I am not pleased with pricing, or the handling of pricing.Upon drop off, I was not made aware that I needed to pick up my pup at the SAME TIME I dropped him off to avoid additional fees. Pick up time was apparently 8:30am, I arrived at 10:30 am.They charged me for a full days worth of doggy day care, which, while I understand I was late, and not made aware I needed to pick up at the same time, I do don't feel like it's a fair price of $25 for 2 hours compared to $25 for all day daycare. Would I have minded a penalty fee? No, $10 ok... but to pick up my pup and then be charged for a full days pay, I do feel that is inadequate.
-
September 2022 by Gloria Lambdin
My toy poodle always comes out looking amazing. Amanda can cut hair. The prices are affordable and the pictures that they take of the animals after their grooming is the ICING on the cake. Not to mention the hours are perfect.
-
September 2022 by Janet Hebert
2 hour window for drop off of my pet made it convenient for me. They finished in less than 3 hours. My dog came back, clean, groomed perfectly, and happy.
-
August 2022 by Morgan S
My dog was here for a week , I called and checked on him everyday ,staff answered and updated me on how his day was which was great however when I picked him up they gave me my dog with feces all on his bottom ,I gave him a bath soon as I got home he smelled horrible. Next time I really recommend calling owner and letting me know this because I wouldn’t mind paying extra for staff to give him a bath . The dry feces were all caught up in his fur and was really difficult to wash off .
