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February 2024 by Nicole Hightower-Herlth
They had yarn on sale..I couldn't help myself.Thanks Joanns
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January 2024 by Clara Jones
I have been in JoAnns on 5 different occasions, but in the last month of December I encountered the most rude, solom guy. I was talking to him, was listening to a podcast I assume. But he had customers there. He was at the cutting table. No smiles, no can I help you no nothing. This was the 3rd time I met him and the same thing. So i said something to him. He was the manager. Again very dry, im the manger, what you want.. I went on to explain, I was asking a question, and made a statement about cutting fabric off the gain. He replied it would be alright I allowed extra. I got home it was not right. If he the manger act like that to customers, how can he say anything to the employees w bad manners. I actually told him that w no reply. Went back 2 days ago and again he was at cutting table.. absolutely no interacting w customer. Dry! Next...I gave him the fabric how much, w podcast in ear. I returned my fabric. I dont want to deal w JoAnne. I also asked about patterns. He said they never on sale except for 39% off. They were on sale after Christmas. $1.99 Buttermilk and $5.99 Vogue.
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November 2023 by Kansas Singleton
Never using their app or website again for pickup orders ??♀️ both of them just kept constantly glitching and then when I finally got the pickup order to be placed on the app, the next day it tells me they were out of stock on 2 of the items after already paying for it and saying it was in stock online. Due to them not having it in stock, it charged my card 2 times. The original purchase total of $60 and then another $45 I guess as what the total is supposed to be. I have yet to be refunded the $60, it’s ridiculous to think y’all simply can’t just send back the difference instead of charging it twice. Not just that, but they gave me the wrong kind of yarn on one of them and told me I need an ID to return, which I personally can not go to the store at the moment and won’t be able to for another month or so due to being hospitalized. Highly disappointed! I can’t even use my card at the moment because it’s now negative for the purchase being charged twice. I’ve tried called customer service countless times and it remains on hold the whole time & there’s still been no response to me reaching out in email. DO NOT SHOP ONLINE!!
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September 2023 by morgan falany
somebody give glenda a raise!!!! she is the kindest woman i’ve ever met and I hope she works here forever :) she just made my day
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May 2023 by Trina English
Beautiful but store no one was helpful at all I asked 3 different employees for help and I was only pointed in the direction it was not busy
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March 2023 by Mercedes Castillo-Hanvey
Wonderful store. Great selection of fabrics & holiday crafts.
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January 2023 by Julie Schultz
Not only is Dot rude, but the manager (Julie) is absolutely the worst. Her store is a disaster, and her response to any concerns or complaints is a nasty, hateful attitude.
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January 2023 by Judy Tunnell
Workers really didn't know their own store sales paper for the week. I was showing them the ad from online and they told me that they don't go by that it was only for online purchases. I read it to them and allowed them to read my phone but they refused to go by the ad. Pretty sad Workers .
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December 2022 by vermelle Bryant
Very nice Joanne's I found what I was looking for. Clerk was very friendly.
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September 2022 by Melissa Ducharme
One star is because I love the store. Missing 4 stars because of Dot. She’s been so rude every time I check out and it seems like she’s burnt out. Please check on your employees so others don’t have to deal with Dot’s bad day.
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September 2022 by Kat MacDonald
I love the yarn selection they have!! Beats Michael's every time!
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August 2022 by Andrea C
Sorry to say, I was in that store for about a half an hour looking for what I needed and not one person stopped to ask if I needed anything. I looked for sales people to help me and they were all busy with other customers. Eye contact with one of them, just one, would've made a difference but I didn't even get that. I never did find what I was looking for so I left and i see no reason to return, sorry.
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August 2022 by Linda Monroe
Drove 45 minutes to shop here. There is a hand written sign on the door temporarily closed. There are employees inside walking around. Guess they are not in the mood for cutomers.
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June 2022 by Elle W.
Funky attitude in staff. They lie and refuse to do their jobs. DO NOT GO TO THIS STORE! Go to a different location that has staff that actually have customer service.
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June 2022 by Robin Westefeld
I love the store, but it seems like every single time I go, Dot is working the register and it takes 5 minutes to check out. I fully understand giving everyone a position, but you need to find a better balance or position for her because it shouldn't take that long or be that frustrating to check out. I dread checking out every time I see her on the register.
