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December 2023 by Soldier Nco
Staff at this place is amazing! But when it comes to the owners, they are so disrespectful.My wife took an old pair of boots to get new heel tips. Boots were synthetic leather (plastic), but were in great conditions. No peals, no scratches! Even the employee that took the order mentioned how in good condition they were.My wife asked if they could replace the tips. The employee took the boots to the back of the store to consult and came back saying they could do the job but will take a couple of days.When we went back to pick up the boots as she got the message they were ready, they were in a paper bag. My wife thinking they were good, did not open the bag until we were in the vehicle ready to leave. We were in shock when we saw them. They looked like if a cat got a hold of them. All scratched and peeled.So we went back inside to the store to complain about it and the owners started to act defensively. Mentioning the material of the boots weren't leather and that it was a common issue for the synthetic material to peel off. A few times we were trying to explain that the boots weren't in that condition when we dropped them off for repair. But they kept smiling saying that it was normal for those boots to peel off. Over and over. At some point, the owner(male) I don't know his name, he laughed out loud like he was mocking my wife. Trust me, all I wanted was to slap him. But, it would have got me in trouble and I am pretty sure he wouldn't have learned that what they they were doing was wrong. So I decided to write this review instead so people are aware of.I understand the boots were old and that at some point they were going to start showing their use. But if they started to peel off when he was working on them, the best thing was to stop and notify us the boots were going bad and that it was not worth to repair them and return the money. But no, they "did the repair", put them in a paper bag and got the money.For me, they look like they were dragged through the store and crumbled them before they were given back to us. See pictures!My point is, they could've acknowledged their mistake, apologize and return the money.No, it is not about the money or the boots, it is about the disrespect from the owners on how they handle the situation and how they laughed at us.
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November 2023 by Ed Higdon
Staff was courteous and knowledgeable. I tried on several different brands of work boots to find the best fit and was led pretty quickly to a brand I had no prior experience with that fit a little wider and have quite the comfortable insoles. Made the purchase and have been very satisfied with the overall comfort. So much so, that I've been wearing them around the house and when going out, even over my usual running shoes that cost more than the boots. That said, I didn't mention the price yet. Well, these ran about $50 less than the boots that have been killing my feet for the past year and about $100 less than I anticipated finding a good, comfortable work boot for. If you're looking for friendly, knowledgeable staff and boots that just work, Kim's just went to the top of my list and these Dunham boots just might fit the bill for you too. I walk several miles per day on average and squatting low to work on doors is a part of my job. I needed flexibility and comfort at an affordable price. These keep me moving all day and even seem to have reduced my knee and back pain considerably. It's a win.
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November 2023 by CullLivesMatter Support the Cause
She never disappoints me, been going for years always the best customer service and prices. And the new location is huge, you’ll definitely find what you’re looking for.
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November 2023 by Sami Kate Wright
Amazing store. Very friendly workers. They have way too many options for me to choose from!?
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November 2023 by Jeffrey Glover
I found the best fitting boots that have ever slid on my feet.
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September 2023 by William Boswell
Fast, friendly, knowledgeable service. Huge selection of boots and boot related items.
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May 2023 by Charlie Orth
I went here on a recommendation from my boss. I had an idea of what I was looking for but when I arrived, I was overwhelmed at how many boots this store had. After coming in, I was quickly greeted by an associate and after talking to her and Miss Kim, they sat my down, brought me 1 pair of boots and had me try them on. I immediately knew this was the pair I needed. After 5 mins of arriving I was cashed out and out the door. I will definitely be back with all my boot needs!
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February 2023 by Robert Shearer
They have easily the largest selection of boots in town its not even close. The sales staff are very helpful and were able to find exactly what I was looking for.
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February 2023 by Chad Whiteman
They wouldn't repair the boots that we bought from there and they wanted to try to sell them another pair
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February 2023 by Bruce Wiley
Beautiful store, great merchandise, and very helpful employees and owner. If you ever need work, play or cowboy boots or hats and accessories this is your one stop store in Columbus Georgia. Additionally they repair most leather goods.
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February 2023 by Connie Kilgore
I really like the new store. They have a lot of boots to pick from.
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January 2023 by Sean Gleason
Great customer service. I had a pair of Thorogood boots re-soled, they did an absolutely fantastic job. They feel like the day I bought them. I highly recommend their services.
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January 2023 by michael finney
Alittle disorganized but a great selection. Boot repair on site. Prices ain't bad either
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January 2023 by Scotty Storm
Very clean and beautiful store! Very open and spacious but very well stocked! They have a pair of boots for everyone and every use! If you need work boots, rain boots, cowboy boots, kids or adults! Rugged or dressy! Every color and design! Some looked like works of art! Animal skin like snake, gator, ostrich and I don't even know what else! It's incredible the boots! I personally got a pair of motorcycle boots but trust me, if they don't have the boots to fit your need, nobody does! Except cheaply made, low quality boots! I didn't see those! A lot of great boots by the top brands that will last years, not months and at great prices! Save time and visit the only boot store you need to find your next pair! Can't forget the great, knowledgeable and courteous staff to help you find exactly what you're looking for! #1 for boots in Columbus, Georgia!
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September 2022 by trey coolz
Seems like a good selection but unable to perform simple repairs on boots when you claim to offer repairs is just unacceptable anywhere else is better than here for boot repair
